Administration Officer –Options 4 CYP/ Single Point of Access

Job Advert Skip to main content

document.body.className = ((document.body.className) ? document.body.className + ' js-enabled' : 'js-enabled');

Cookies on NHS Jobs

We've put some small files called cookies on your device to help us make improvements to our site.

To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose.

Accept analytics cookies Do not accept analytics cookies

Jobs

Menu

• Sign in
• Create an account

• English
• Cymraeg

Menu Close menu

• Search
• Sign in
• Create an account
• Display in Welsh (Cymraeg)

• Search
• Sign in
• Create an account
• Display in Welsh (Cymraeg)

BETA Your feedback will help us to improve this service.

Blackpool Teaching Hospitals NHS Foundation Trust Administration Officer –Options 4 CYP/ Single Point of Access

The closing date is 09 November 2026

Apply for this job

Job summary

The post holder will work collectively with Options 4CYP SPoA team of Administration and Clinical staff to provide a full referrals and administrative service for the Options 4CYP SPoA including managing a referral system, handling and accurately inputting Client/Patient data/information into electronic patient information systems. Working closely with Clinician's across Options4CYP services and other agencies to provide an effective, efficient seamless service to Young People and their families referred to the Options 4CYP/ Single Point of Access. The post holder will undertake additional tasks involving data quality issues and data/performance monitoring

This role involves dealing with challenging phone calls and correspondence which at times can be personally distressing.

Main duties of the job

To provide a comprehensive administrative and information service to the Single Point of Access receiving and managing a high volume of referrals effectively in line with SPoA procedures taking personal responsibility for all confidential issues.

To become compliant in the use of NHS electronic patient information systems ERS, EMIS web and using SPoA Pro Forma (paper referrals) to record process and prepare inbound referrals on a daily basis in readiness for triage, liaising with Clinicians, Young People and Families to ensure effective service delivery within agreed timescales.

Entering all new CAMHS referrals new appointments and all contacts onto (EMIS web electronic patient information management system) then transposing relevant information onto the appropriate spreadsheet

About us

Additional information

BTH is part of the Lancashire & South Cumbria NHS Collaborative, therefore all roles will be required to support system wide working across the Lancashire & South Cumbria regions.

Zero Tolerance Statement

At Blackpool Teaching Hospitals we are committed to zero-tolerance. The Trust will not tolerate any form of sexual assault, bullying, harassment and discrimination and we will all take responsibility to speak up if we see or experience it. 'Zero tolerance' means that every allegation of a sexual offence, bullying, harassment or discrimination will be treated seriously. The Trust has implemented policies and procedures to address any of these incidents and allegations. Every allegation will receive prompt, thorough, efficient, and independent investigation. Independent means that the investigation will be conducted from someone outside of the team, division or externally.

Values

BTH are committed to fostering a positive and inclusive work environment where every individual is respected, valued, and supported. We recognise that our greatest asset is our people, and we strive to attract and retain professionals who embody our core values. To address previous challenges and promote a culture of excellence, we are seeking individuals who align with our renewed commitment to these values:

Details

Date posted

27 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

382-NBC177-26

Job locations

CAMHS

Whitegate Drive Health Centre Whitegate Drive

Blackpool

FY3 9ES

United Kingdom

Job description

Job responsibilities

To provide a comprehensive administrative and information service to the Single Point of Access receiving and managing a high volume of referrals effectively in line with SPoA procedures taking personal responsibility for all confidential issues.

To become compliant in the use of NHS electronic patient information systems ERS, EMIS web and using SPoA Pro Forma (paper referrals) to record process and prepare inbound referrals on a daily basis in readiness for triage, liaising with Clinicians, Young People and Families to ensure effective service delivery within agreed timescales.

Entering all new CAMHS referrals new appointments and all contacts onto (EMIS web electronic patient information management system) then transposing relevant information onto the appropriate spreadsheet

Regularly attend daily Triage meetings assisting and documenting decisions reached and carrying out and completing direct instructions from Options4 CYP Clinicians involved in the Triage meets.

Dealing with general telephone enquiries offering advice and information relating to referrals into SPoA received from families and other referrers

Arranging initial assessment appointments, generating appointment letters as instructed by Clinical Team Leader, updating relevant spreadsheets

Job description

Job responsibilities

To provide a comprehensive administrative and information service to the Single Point of Access receiving and managing a high volume of referrals effectively in line with SPoA procedures taking personal responsibility for all confidential issues.

To become compliant in the use of NHS electronic patient information systems ERS, EMIS web and using SPoA Pro Forma (paper referrals) to record process and prepare inbound referrals on a daily basis in readiness for triage, liaising with Clinicians, Young People and Families to ensure effective service delivery within agreed timescales.

Entering all new CAMHS referrals new appointments and all contacts onto (EMIS web electronic patient information management system) then transposing relevant information onto the appropriate spreadsheet

Regularly attend daily Triage meetings assisting and documenting decisions reached and carrying out and completing direct instructions from Options4 CYP Clinicians involved in the Triage meets.

Dealing with general telephone enquiries offering advice and information relating to referrals into SPoA received from families and other referrers

Arranging initial assessment appointments, generating appointment letters as instructed by Clinical Team Leader, updating relevant spreadsheets

Person Specification

essental

Essential

• Educated to GCSE level or equivalent
• ECDL or relevant experience

Desirable

• NVQ III

essential

Essential

• Recent experience of working in a reception/administrative environment
• Awareness of General Data Protection Regulations and a good understanding of confidentiality in the workplace.
• Relevant administrative experience
• Knowledge of General Office Equipment eg photocopier fax etc.

Desirable

• Experience of working with NHS systems eg EMIS web

essential

Essential

• Knowledge of working in a health care environment
• Knowledge of Microsoft Office (word excel and outlook)
• Good interpersonal and communication skills and the ability to receive and convey complex information verbally and in writing in a concise manner
• Ability to work well as part of a team
• Personal confidence and initiative
• Conscientious punctual and reliable
• Sensitive to the needs of the Client group. Resilient
• Enthusiasm and genuine interest for working with the CAMHS team
• Neat/tidy appearance

Person Specification

essental

Essential

• Educated to GCSE level or equivalent
• ECDL or relevant experience

Desirable

• NVQ III

essential

Essential

• Recent experience of working in a reception/administrative environment
• Awareness of General Data Protection Regulations and a good understanding of confidentiality in the workplace.
• Relevant administrative experience
• Knowledge of General Office Equipment eg photocopier fax etc.

Desirable

• Experience of working with NHS systems eg EMIS web

essential

Essential

• Knowledge of working in a health care environment
• Knowledge of Microsoft Office (word excel and outlook)
• Good interpersonal and communication skills and the ability to receive and convey complex information verbally and in writing in a concise manner
• Ability to work well as part of a team
• Personal confidence and initiative
• Conscientious punctual and reliable
• Sensitive to the needs of the Client group. Resilient
• Enthusiasm and genuine interest for working with the CAMHS team
• Neat/tidy appearance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Blackpool Teaching Hospitals NHS Foundation Trust

Address

CAMHS

Whitegate Drive Health Centre Whitegate Drive

Blackpool

FY3 9ES

United Kingdom

Employer's website

https://www.blackpoolteachinghospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Blackpool Teaching Hospitals NHS Foundation Trust

Address

CAMHS

Whitegate Drive Health Centre Whitegate Drive

Blackpool

FY3 9ES

United Kingdom

Employer's website

https://www.blackpoolteachinghospitals.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Administration Manager

Carole Yates

[email protected]

01253957157

Details

Date posted

27 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

382-NBC177-26

Job locations

CAMHS

Whitegate Drive Health Centre Whitegate Drive

Blackpool

FY3 9ES

United Kingdom

Supporting documents

Privacy notice

Blackpool Teaching Hospitals NHS Foundation Trust's privacy notice (opens in a new tab)

Support links

• Privacy policy
• Terms and conditions
• Accessibility Statement
• Cookies
• Help and guidance

© Crown copyright