Dental Team Administrator
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Hertfordshire Community NHS Trust Dental Team Administrator
The closing date is 06 November 2026
Job summary
As a key member of the Special Care Dental service you will be the first point of contact for our vulnerable patients.
You will ensure that dental patients' appointments are appropriately scheduled, rescheduled, or cancelled, depending on the needs of the patients.
Greeting and welcoming patients and visitors to the clinic.
Ensuring that all patients and visitors are dealt with in a professional and helpful manner using warmth and empathy.
Performing general office duties such as answering telephones, scanning and filing notes.
Undertake other duties that may occur from time to time as directed by senior management
*Proposed interview date: 19th November 2026*
HCT will prioritise recruitment of workers living in England under the new immigration rules for care workers effective from 9 April 2025. Employers must first prove that they have attempted to recruit a worker from within England who needs new sponsorship. This ensures that those who came to the UK to pursue a career in adult social care can do so.
Main duties of the job
Our Special Care Dental service requires an administrator to work across 2 sites, Cheshunt 3 days and Letchworth 2 days
You will need to have excellent communication and IT skills and work in an organised manner so as to ensure all the administrative tasks are completed in a timely fashion.
You will work closely with the Senior Dental Nurse and clinical staff to ensure smooth running of the clinic
Scheduling, rescheduling, or cancelling appointments as needed including arranging emergency appointments for patients who have infection or pain. Assisting patients to fill out information forms.
Dealing with telephone enquires
Previous experience of working with dental software is desirable.
About us
A big thank you for considering joining us at Hertfordshire Community NHS Trust. You'll find it a great place to work with many benefits offered to you as a member of our staff
We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities Our staff are proud to be Caring, Pioneering and Inclusive in their work to help achieve the Trust visionWe welcome diversity in our workforce and are interested in applicants from all backgrounds and ages
We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now
You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you.
Details
Date posted
27 October 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
812-26-LL-DTA-B2-B
Job locations
Cheshunt and Letchworth
Cheshunt Community Hospital and Nevells Road Letchworth
Cheshunt/Letchworth
EN8 8XN
United Kingdom
Job description
Job responsibilities
Please see attached Job Description.
Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.
The use of AI is monitored and if you have used it then you are required to declare this, as well as what type of AI tools you have used and for what purpose. We reserve the right to further test your individual knowledge and skills in relation to the requirements for the post through robust and thorough interview and assessment.
Job description
Job responsibilities
Please see attached Job Description.
Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.
The use of AI is monitored and if you have used it then you are required to declare this, as well as what type of AI tools you have used and for what purpose. We reserve the right to further test your individual knowledge and skills in relation to the requirements for the post through robust and thorough interview and assessment.
Person Specification
Education
Essential
- GCSE English and Maths or equivalent
- Computer Literate
Experience and Knowledge
Essential
- Administrative/clerical experience
- Working knowledge of Word, Excel, E-mail and Internet
- Working knowledge of office technology, i.e. scanning, photocopies, switchboard, etc
- Experience of using electronic and paper based diary / appointment systems
Desirable
- Used Dental electronic booking systems
- Evidence working as part of a team
- Experience working with Systmone
Skills and Abilities
Essential
- Ability to communicate clearly by telephone and face to face with a range of people including patients, health professionals and the public
Desirable
- Accurate typing at good speed
- An understanding of adults and children with a range of special care needs
Other
Essential
- Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
Education
Essential
- GCSE English and Maths or equivalent
- Computer Literate
Experience and Knowledge
Essential
- Administrative/clerical experience
- Working knowledge of Word, Excel, E-mail and Internet
- Working knowledge of office technology, i.e. scanning, photocopies, switchboard, etc
- Experience of using electronic and paper based diary / appointment systems
Desirable
- Used Dental electronic booking systems
- Evidence working as part of a team
- Experience working with Systmone
Skills and Abilities
Essential
- Ability to communicate clearly by telephone and face to face with a range of people including patients, health professionals and the public
Desirable
- Accurate typing at good speed
- An understanding of adults and children with a range of special care needs
Other
Essential
- Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hertfordshire Community NHS Trust
Address
Cheshunt and Letchworth
Cheshunt Community Hospital and Nevells Road Letchworth
Cheshunt/Letchworth
EN8 8XN
United Kingdom
Employer's website
https://www.hct.nhs.uk (Opens in a new tab)
Employer details
Employer name
Hertfordshire Community NHS Trust
Address
Cheshunt and Letchworth
Cheshunt Community Hospital and Nevells Road Letchworth
Cheshunt/Letchworth
EN8 8XN
United Kingdom
Employer's website
https://www.hct.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Senior Administrator and Office Manager
Ejike Okonkwo
01727732052
Details
Date posted
27 October 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
812-26-LL-DTA-B2-B
Job locations
Cheshunt and Letchworth
Cheshunt Community Hospital and Nevells Road Letchworth
Cheshunt/Letchworth
EN8 8XN
United Kingdom
Supporting documents
Privacy notice
Hertfordshire Community NHS Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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