Patient Advisor

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NORTHGATE HEALTH CENTRE Patient Advisor

The closing date is 30 November 2026

Apply for this job

Job summary

We are currently seeking an enthusiastic & diligent Patient Advisor 20-37.5 hours per week. Ideally, you will have previous receptionist/administrator experience in a healthcare setting. We are a Friendly and cohesive team of GP Partners (5) and Salaried GPs (6) & Excellent clinical support team including Paramedics, Nurses, Health Care Assistants and our Clinical Pharmacist.

Main duties of the job

Key responsibilities

1. Greeting and Welcoming Patients:

Provide a friendly, professional first point of contact for patients, visitors, and staff.

2. Managing Appointments:

Schedule, reschedule, and cancel patient appointments using the practice's appointment system. Ensure accurate booking of patient appointments and follow-up appointments.

3. Handling Patient Queries:

Answer phone calls, emails, and in-person inquiries in a timely and professional manner. Provide general information about the surgerys services, policies, and procedures.

4. Patient Registration and Data Entry

Register new patients and update existing patient records and ensure all personal and medical details are correctly recorded in the practice's system. Ensure patient confidentiality and comply with data protection regulations (e.g., GDPR).

5. Maintaining Office Organisation:

Ensure the reception area is tidy and welcoming.

6. Supporting the Clinical Team:

Communicate with clinicians and other medical staff regarding patient needs, emergencies, or urgent appointments.

1. Emergency Situations:

Respond to urgent medical situations, such as notifying medical staff when necessary.

1. Maintaining a Calm and Professional Demeanour:

Handle any patient complaints or difficult situations calmly and professionally, seeking assistance from management if needed.

About us

Our GP Practice is based at Northgate Health Centre with a list size of circa 13,500 patients. We have a dedicated multidisciplinary team putting patient care at the heart of everything we do.We are located in the heart of Oxford in a brand-new, purpose-built premises with our neighbouring practice of King Edward Street Practice. Our central location makes us accessible to public transport and we there is secure, indoor bike parking for staff. We are highly rewarded by CQC, with a rating of good. Northgate Health Centre has connections with the University of Oxford, and we are very much involved in teaching & training.

Details

Date posted

27 October 2026

Pay scheme

Other

Salary

£14.06 an hour Oxford Living Wage

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0914-CLS271026

Job locations

15 Market Street

Oxford

OX1 3EF

United Kingdom

Job description

Job responsibilities

We are currently seeking an enthusiastic & diligent Patient Advisor. Ideally, you will have previous receptionist/administrator experience in a healthcare setting. We are a Friendly and cohesive team of GP Partners (5) and Salaried GPs (6) & Excellent clinical support team including Paramedics, Nurses, Health Care Assistants and our Clinical Pharmacist.

Job description

Job responsibilities

We are currently seeking an enthusiastic & diligent Patient Advisor. Ideally, you will have previous receptionist/administrator experience in a healthcare setting. We are a Friendly and cohesive team of GP Partners (5) and Salaried GPs (6) & Excellent clinical support team including Paramedics, Nurses, Health Care Assistants and our Clinical Pharmacist.

Person Specification

Experience

Essential

• Essential criteria:
• 1.Experience in administration or a reception role (12 months) in a healthcare setting.
• 2.Enthusiastic team player with a keen eye for detail.
• 3.A highly organised individual who can manage daily tasks.
• 4.A passion for providing exceptional patient support.
• 5.Ability to time-keep efficiently & meet SLAs as required.
• 6.Excellent communication skills (written and oral).
• 7.Flexible, cooperative & polite.

Desirable

• esirable criteria:
• 1.Experience of handling deductions & patient registrations.
• 2.Familiarity with providing administrative support to clinical professionals.
• 3.Competent with EMIS Web, Docman 10, Accurx & Surgery Connect.

Person Specification

Experience

Essential

• Essential criteria:
• 1.Experience in administration or a reception role (12 months) in a healthcare setting.
• 2.Enthusiastic team player with a keen eye for detail.
• 3.A highly organised individual who can manage daily tasks.
• 4.A passion for providing exceptional patient support.
• 5.Ability to time-keep efficiently & meet SLAs as required.
• 6.Excellent communication skills (written and oral).
• 7.Flexible, cooperative & polite.

Desirable

• esirable criteria:
• 1.Experience of handling deductions & patient registrations.
• 2.Familiarity with providing administrative support to clinical professionals.
• 3.Competent with EMIS Web, Docman 10, Accurx & Surgery Connect.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NORTHGATE HEALTH CENTRE

Address

15 Market Street

Oxford

OX1 3EF

United Kingdom

Employer's website

https://www.northgatehealthcentre.co.uk (Opens in a new tab)

Employer details

Employer name

NORTHGATE HEALTH CENTRE

Address

15 Market Street

Oxford

OX1 3EF

United Kingdom

Employer's website

https://www.northgatehealthcentre.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR Lead

Carmen Stewart

[email protected]

01865311500

Details

Date posted

27 October 2026

Pay scheme

Other

Salary

£14.06 an hour Oxford Living Wage

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0914-CLS271026

Job locations

15 Market Street

Oxford

OX1 3EF

United Kingdom

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