GP Receptionist/ Admininstrator
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Aneurin Bevan University Health Board GP Receptionist/ Admininstrator
The closing date is 02 November 2026
Job summary
GP Receptionist/ Administrator - Brynmawr Medical Practice
An exciting opportunity has arisen for a GP Receptionist/ Administrator to join the Practice Team at Brynmawr Medical Practice.
The post holder will play a crucial role in supporting the multidisciplinary team and ensuring the smooth operation of the practice.
Responsibilities will include greeting and directing patients, managing the appointment system, booking appointments, processing personal information, and assisting patients as needed.
Act as the central point of contact for patients, distributing information, messages, and enquiries to the clinical team, and liaising with external agencies such as secondary care and community service providers.
This post is fixed term/secondment for 2 years due to secondment cover. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
- Maintain and monitor the practice appointment system
- Process personal, telephone, and electronic requests for appointments
- Answer incoming phone calls and address callers' requests appropriately. Responding to queries escalating when necessary
- Signpost patients to the correct service
- Initiate contact with and respond to requests from patients, team members, and external agencies
- Organise patient appointments
About us
Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.
Our work is guided by the Gwent Strategy 2025-2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.
We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.
We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.
Details
Date posted
27 October 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£26,300 a year per annum, pro rata
Contract
Fixed term
Duration
2 years
Working pattern
Part-time
Reference number
040-AC457-1026
Job locations
Brynmawr Medical Practice
Blaen-Afon Road
Brynmawr
NP23 4BR
United Kingdom
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Knowledge
Essential
- Knowledge of administrative systems, admission, patient information systems, clerical / office procedures, data input procedures acquired through on-the job training
Qualifications/Experience
Essential
- Basic numeracy and literacy skills e.g. GCSE/ O Level, English and Maths
- Experience in a customer-facing role, demonstrating excellent communication and interpersonal skills
- Administrative skills, including data entry, managing appointments, and handling correspondence
- Excellent communication and interpersonal skills
- Accuracy and attention to detail
- Ability to work independently and as part of a team
- Self-motivated and able to work without supervision
- Ability to work under pressure
Desirable
- Experience of working with GP clinical systems
- Previous experience working in a healthcare setting, familiar with medical terminology and patient confidentiality protocols
- Excellent organisational skills, ability to prioritise work to meet deadlines.
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Knowledge
Essential
- Knowledge of administrative systems, admission, patient information systems, clerical / office procedures, data input procedures acquired through on-the job training
Qualifications/Experience
Essential
- Basic numeracy and literacy skills e.g. GCSE/ O Level, English and Maths
- Experience in a customer-facing role, demonstrating excellent communication and interpersonal skills
- Administrative skills, including data entry, managing appointments, and handling correspondence
- Excellent communication and interpersonal skills
- Accuracy and attention to detail
- Ability to work independently and as part of a team
- Self-motivated and able to work without supervision
- Ability to work under pressure
Desirable
- Experience of working with GP clinical systems
- Previous experience working in a healthcare setting, familiar with medical terminology and patient confidentiality protocols
- Excellent organisational skills, ability to prioritise work to meet deadlines.
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Aneurin Bevan University Health Board
Address
Brynmawr Medical Practice
Blaen-Afon Road
Brynmawr
NP23 4BR
United Kingdom
Employer's website
https://abuhb.nhs.wales/ (Opens in a new tab)
Employer details
Employer name
Aneurin Bevan University Health Board
Address
Brynmawr Medical Practice
Blaen-Afon Road
Brynmawr
NP23 4BR
United Kingdom
Employer's website
https://abuhb.nhs.wales/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Practice Manager
Geraint Price
07557553233
Details
Date posted
27 October 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£26,300 a year per annum, pro rata
Contract
Fixed term
Duration
2 years
Working pattern
Part-time
Reference number
040-AC457-1026
Job locations
Brynmawr Medical Practice
Blaen-Afon Road
Brynmawr
NP23 4BR
United Kingdom
Supporting documents
Privacy notice
Aneurin Bevan University Health Board's privacy notice (opens in a new tab)
Support links
© Crown copyright
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