Medical Secretary
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The Royal Marsden NHS Foundation Trust Medical Secretary
The closing date is 13 November 2026
Job summary
Band 3 Medical Secretary Team 12
Part-time 3 days per week Monday, Thursday & Friday
Sutton Site
Must have Medical Secretary Experience.
Main duties of the job
The role of the Medical Secretary is key to the efficient management of the consultant firm. Patient access to healthcare professionals and subsequent treatment planning in the specialist hospital setting relies upon well-co-ordinated organisational and administrative support.
The role of the Medical Secretary has been introduced at the Trust to strengthen the secretarial service, and this job description outlines the responsibilities that the post is likely to encompass. However, a number of the posts differ in their emphasis depending upon the size of the consultant's clinical practice and administrative team.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Details
Date posted
27 October 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£30,630 to £32,346 a year Per Annum Pro Rata
Contract
Permanent
Working pattern
Part-time
Reference number
282-C1953
Job locations
Royal Marsden Hospital Sutton
Sutton
SM2 5PT
United Kingdom
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification:
- To act as the first point of contact for users of the service, and to proactively deal with telephone enquiries from patients, their carers, GPs and colleagues in other hospitals in a professional manner.
- To type and distribute clinical and general correspondence in line with Trust standards.
- To process new patient referrals within Trust and nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer.
- To open and action their own electronic and paper mail on a daily basis, and also that of the consultant team where required.
- To input and maintain patient diagnoses and current clinical unit data on the Hospital Information System, and other patient-related information as required.
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification:
- To act as the first point of contact for users of the service, and to proactively deal with telephone enquiries from patients, their carers, GPs and colleagues in other hospitals in a professional manner.
- To type and distribute clinical and general correspondence in line with Trust standards.
- To process new patient referrals within Trust and nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer.
- To open and action their own electronic and paper mail on a daily basis, and also that of the consultant team where required.
- To input and maintain patient diagnoses and current clinical unit data on the Hospital Information System, and other patient-related information as required.
Person Specification
Education/Qualifications
Essential
- Good general education, educated to GCSE level or equivalent
- Competent at Microsoft Excel, Word and Outlook
Experience
Essential
- Previous medical secretarial or administrative experience
Skills/Ability/Knowledge
Essential
- Understanding of medical terminology (preferably oncology)
- The ability to communicate effectively in both written and spoken English to a wide range of people
- Willingness and demonstrable ability to work as part of a team
- Evidence of ability and initiative to prioritise a busy workload
- Evidence of ability to work without close supervision
- Evidence of ability to remain calm when under pressure and cope with unanticipated demands
- Evidence of ability to handle sensitive information without compromising confidentiality
- Evidence of commitment to delivering high quality customer service
Education/Qualifications
Essential
- Good general education, educated to GCSE level or equivalent
- Competent at Microsoft Excel, Word and Outlook
Experience
Essential
- Previous medical secretarial or administrative experience
Skills/Ability/Knowledge
Essential
- Understanding of medical terminology (preferably oncology)
- The ability to communicate effectively in both written and spoken English to a wide range of people
- Willingness and demonstrable ability to work as part of a team
- Evidence of ability and initiative to prioritise a busy workload
- Evidence of ability to work without close supervision
- Evidence of ability to remain calm when under pressure and cope with unanticipated demands
- Evidence of ability to handle sensitive information without compromising confidentiality
- Evidence of commitment to delivering high quality customer service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Royal Marsden NHS Foundation Trust
Address
Royal Marsden Hospital Sutton
Sutton
SM2 5PT
United Kingdom
Employer's website
https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)
Employer details
Employer name
The Royal Marsden NHS Foundation Trust
Address
Royal Marsden Hospital Sutton
Sutton
SM2 5PT
United Kingdom
Employer's website
https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Team Lead
Tracy Palmer-Goff
02086613979
Details
Date posted
27 October 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£30,630 to £32,346 a year Per Annum Pro Rata
Contract
Permanent
Working pattern
Part-time
Reference number
282-C1953
Job locations
Royal Marsden Hospital Sutton
Sutton
SM2 5PT
United Kingdom
Supporting documents
Privacy notice
The Royal Marsden NHS Foundation Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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