Band 2 General Hotel Services Assistant - Bristol

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Avon & Wiltshire Mental Health Partnership NHS Trust Band 2 General Hotel Services Assistant - Bristol

The closing date is 10 November 2026

Apply for this job

Job summary

Housekeepers support the nursing staff to provide an appropriate environment for patient care. Duties will include general cleaning of all Ward/Departmental areas and the preparation and presentation and service of patient meals.

Housekeepers will be expected to demonstrate a flexible attitude to their work to meet the needs of the Ward and the Patients.

Housekeepers are expected to work in a controlled and systematic way in an environment where there may be constant distractions and contact with service users displaying disturbed and challenging behaviour on a frequent basis.

Main duties of the job

HOUSEKEEPING

Cleaning in all areas to the agreed NHS specification (including but not limited to National Standards of Cleanliness, CQC outcomes and PLACE and in line with local schedules. Areas will include but not be limited to service user bedrooms, communal areas, sanitary areas, clinic rooms, kitchens, offices, corridors. To replenish stocks of disposable items, i.e.: paper hand towels, soap. Working in accordance with all relevant Health and safety procedures at all times e.g. COSHH, Manual Handling

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust):a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

AWP is committed to support and create a positive research and evidence-based environment and culture, which can have a beneficial impact on everyone who works for the organisation and the care we provide to those who use our services.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Details

Date posted

27 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

342-EFM052-1026

Job locations

Blackberry Hill Hospital

Manor Road

Bristol

BS16 2EW

United Kingdom

Job description

Job responsibilities

1.Completion of cleaning records signing off areas completed and noting areas those areas that are inaccessible.2. Highlighting to the Nurse in Charge or Hotel Service Supervisor areas of concern e.g. ongoing issues around access.3. Adhering to all aspects of Infection Control to ensure the potential for spread of infection is minimised.4. Working in accordance with the National Colour Coding guidance5. Carrying out termination cleans in line with Trust policy.6. Carrying out isolation cleaning in line with Trust policy7. Completing and documenting a scheduled deep cleaning programme for the specified area8. Collection and storage of waste from locations according to the Hospital waste disposal policy.9. Complete other cleaning duties as required. This will include items such as furniture/fittings, internal glass and wall washing.10.Report all sightings of pests to the Hotel Services Office.11.Change soiled screen, cubicle and window curtains as required under the direction of the Hotel Services Supervisor.12.Receive and store clean laundry/linen.13.Operation of a range of cleaning equipment including floor cleaning equipment, steam cleaners etc ensuring their safe and effective use14.Assessing condition of equipment and reporting defects.

CATERING1. Receipt of frozen & chilled meals, ambient stores, checking for quantity, quality, signing for all.2. Goods received, temperature checking chilled and frozen foods and recording the temperatures.3. Ensuring any unacceptable temperatures are reported to the Hotel Services Supervisor.4. To ensure the correct storage and rotation of chilled meals and stores.5. Regeneration of chilled/frozen meals, according to guidelines and food safety instructions.7. Under Nursing supervision to serve all meals, ensuring correct portioning and presentation of meals.8. Monitoring, recording of food temperatures, taking remedial action as required. Monitoring and recording of fridge and freezer temperatures.9. Washing by machine all crockery, cutlery and utensils.

Job description

Job responsibilities

1.Completion of cleaning records signing off areas completed and noting areas those areas that are inaccessible.2. Highlighting to the Nurse in Charge or Hotel Service Supervisor areas of concern e.g. ongoing issues around access.3. Adhering to all aspects of Infection Control to ensure the potential for spread of infection is minimised.4. Working in accordance with the National Colour Coding guidance5. Carrying out termination cleans in line with Trust policy.6. Carrying out isolation cleaning in line with Trust policy7. Completing and documenting a scheduled deep cleaning programme for the specified area8. Collection and storage of waste from locations according to the Hospital waste disposal policy.9. Complete other cleaning duties as required. This will include items such as furniture/fittings, internal glass and wall washing.10.Report all sightings of pests to the Hotel Services Office.11.Change soiled screen, cubicle and window curtains as required under the direction of the Hotel Services Supervisor.12.Receive and store clean laundry/linen.13.Operation of a range of cleaning equipment including floor cleaning equipment, steam cleaners etc ensuring their safe and effective use14.Assessing condition of equipment and reporting defects.

CATERING1. Receipt of frozen & chilled meals, ambient stores, checking for quantity, quality, signing for all.2. Goods received, temperature checking chilled and frozen foods and recording the temperatures.3. Ensuring any unacceptable temperatures are reported to the Hotel Services Supervisor.4. To ensure the correct storage and rotation of chilled meals and stores.5. Regeneration of chilled/frozen meals, according to guidelines and food safety instructions.7. Under Nursing supervision to serve all meals, ensuring correct portioning and presentation of meals.8. Monitoring, recording of food temperatures, taking remedial action as required. Monitoring and recording of fridge and freezer temperatures.9. Washing by machine all crockery, cutlery and utensils.

Person Specification

Preferable

Essential

• Experience of a health setting
• Caring and compassionate

Desirable

• Experience of cleaning
• Experience of catering
• Understanding of COSHH
• Food Hygiene level 2

Person Specification

Preferable

Essential

• Experience of a health setting
• Caring and compassionate

Desirable

• Experience of cleaning
• Experience of catering
• Understanding of COSHH
• Food Hygiene level 2

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Blackberry Hill Hospital

Manor Road

Bristol

BS16 2EW

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Blackberry Hill Hospital

Manor Road

Bristol

BS16 2EW

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operations Facility Manager

Emma Cooper

[email protected]

01173547000

Details

Date posted

27 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

342-EFM052-1026

Job locations

Blackberry Hill Hospital

Manor Road

Bristol

BS16 2EW

United Kingdom

Supporting documents

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Avon & Wiltshire Mental Health Partnership NHS Trust's privacy notice (opens in a new tab)

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