Reception Administrator
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Dr.Singh's Surgery Reception Administrator
The closing date is 20 November 2026
Job summary
A GP Receptionist at Cambridge street Surgery plays a vital role in ensuring the smooth and efficient running of a busy GP surgery. The role involves providing a professional, friendly and welcoming service to patients, handling enquiries, managing appointments and supporting the clinical and administrative teams.
The receptionist will use SystmOne clinical software to book and amend appointments, update patient records, process patient information and support the day-to-day administration of the practice. The role requires excellent communication and organisational skills, a caring and professional approach, and the ability to work effectively in a fast-paced environment.
Main duties of the job
- Welcome patients and visitors in a friendly, professional and courteous manner.
- Answer telephone calls, respond to patient enquiries and direct calls to the appropriate team member.
- Book, amend and cancel appointments using SystmOne.
- Register new patients and update existing patient details accurately.
- Handle confidential patient information in accordance with GDPR and practice confidentiality policies.
- Manage incoming and outgoing correspondence, emails and other administrative tasks.
- Process prescription requests and other patient requests in line with practice procedures.
- Liaise with GPs, nurses, healthcare professionals and other members of the practice team.
- Maintain accurate records and ensure patient information is entered correctly onto SystmOne.
- Deal with sensitive or challenging situations calmly, respectfully and professionally.
- Follow practice policies, procedures and safeguarding protocols.
- Support the smooth running of reception and assist colleagues when required.
About us
Small Family run Practice with a great working environment with friendly staff members. We are part of Central Health Partnership PCN working collaboratively to meet the health needs of the local population.
Details
Date posted
27 October 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
A5089-26-0001
Job locations
Doctors Surgery
1 Cambridge Street
West Bromwich
West Midlands
B70 8HQ
United Kingdom
Job description
Job responsibilities
Core Duties1. Patient Contact & FrontDesk Responsibilities
- Greeting patients and visitors professionally.
- Handling phone calls, online requests, and facetoface enquiries.
- Signposting patients to appropriate services using triage protocols.
- Managing difficult conversations and maintaining patient confidentiality.
- Booking, cancelling, and amending appointments accurately.
- Monitoring patient flow into consulting rooms and informing clinicians of delays.
- Supporting seasonal clinics e.g., flu clinics.
- Processing repeat prescription requests and escalating issues to clinicians.
- Handling clinical messages, results queries, and document scanning.
- Registering new and temporary patients and updating demographic details.
- Ensuring accurate data entry and maintaining up to date patient records.
- Keeping reception and waiting areas tidy and safe.
- Preparing consulting rooms
- Following health and safety, infection control, and data protection procedures.
- Liaising with GPs, nurses, and admin teams to support smooth operations.
- Sharing updates and supporting colleagues during busy periods.
Job responsibilities
Core Duties1. Patient Contact & FrontDesk Responsibilities
- Greeting patients and visitors professionally.
- Handling phone calls, online requests, and facetoface enquiries.
- Signposting patients to appropriate services using triage protocols.
- Managing difficult conversations and maintaining patient confidentiality.
- Booking, cancelling, and amending appointments accurately.
- Monitoring patient flow into consulting rooms and informing clinicians of delays.
- Supporting seasonal clinics e.g., flu clinics.
- Processing repeat prescription requests and escalating issues to clinicians.
- Handling clinical messages, results queries, and document scanning.
- Registering new and temporary patients and updating demographic details.
- Ensuring accurate data entry and maintaining up to date patient records.
- Keeping reception and waiting areas tidy and safe.
- Preparing consulting rooms
- Following health and safety, infection control, and data protection procedures.
- Liaising with GPs, nurses, and admin teams to support smooth operations.
- Sharing updates and supporting colleagues during busy periods.
Person Specification
Experience
Desirable
- Experience of working in a GP practice is desirable with use of SystemOne
Experience
Desirable
- Experience of working in a GP practice is desirable with use of SystemOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Dr.Singh's Surgery
Address
Doctors Surgery
1 Cambridge Street
West Bromwich
West Midlands
B70 8HQ
United Kingdom
Employer's website
https://www.cambridgestreetsurgery.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Dr.Singh's Surgery
Address
Doctors Surgery
1 Cambridge Street
West Bromwich
West Midlands
B70 8HQ
United Kingdom
Employer's website
https://www.cambridgestreetsurgery.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Practice Manager
jitpaul Kaur
01215259257
Details
Date posted
27 October 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
A5089-26-0001
Job locations
Doctors Surgery
1 Cambridge Street
West Bromwich
West Midlands
B70 8HQ
United Kingdom
Privacy notice
Dr.Singh's Surgery's privacy notice (opens in a new tab)
Support links
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