Administration Assistant
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Herefordshire and Worcestershire Health and Care NHS Trust Administration Assistant
The closing date is 10 November 2026
Job summary
An exciting opportunity has arisen within Herefordshire and Worcestershire's developing Children and Young People's Neurodevelopmental (ND) Service. The service focuses on the assessment and management of ADHD using a trauma-informed, developmental approach, supported by experienced Advanced Clinical Practitioners (ACPs) and Medical Consultants.
We are seeking motivated and organised administrators to join our growing team.
The successful candidates will work 22.5 hours per week and will be based at one of our locality offices in either Herefordshire or Worcestershire, with the base location to be agreed upon appointment.
The service operates Monday to Friday, and we actively encourage flexible working. The 22.5 contracted hours can be worked flexibly within normal office hours to suit both service needs and the successful candidate where possible.
Applicants must read the attached guidance notes before submitting your application for full understanding of Trust requirements.
Main duties of the job
Services for Children with ASD and ADHD are undergoing exciting transformation in Herefordshire and Worcestershire. As an Administrator for the Neurodevelopmental Service you will provide an efficient and smooth running administration service for clinicians working in the team.
You will maintain a team caseload spreadsheet (a high level of excel skill is required) and appointment system for clinics and make arrangements for patients/ relatives. Handle telephone enquiries regarding appointments, cancellations referring where necessary to the appropriate person. You will type and process clinic letters and make entries in the Electronic Patient Record.
The ability to use your initiative, work proactively, demonstrate excellent communication and influencing skills, manage and prioritise your own workload and respond flexibly to changing demands are essential requirements of the role.
We are a supportive and passionate team, and you will receive full training to ensure you can succeed in this role.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer;
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- Generous NHS pension and enhanced pay when you work unsocial hours
- Flexible and agile working opportunities
- Great maternity, paternity, and adoption support
- Wide range of supportive staff networks
- Health and wellbeing opportunities
If you would like to know more, please visit our website Staff benefits | Herefordshire and Worcestershire Health and Care NHS Trust
Sharing your data -As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.
Details
Date posted
27 October 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year pro rata per annum
Contract
Permanent
Working pattern
Part-time
Reference number
798-8396320
Job locations
Covercroft
Colman Road
Droitwich
WR9 8QU
United Kingdom
Job description
Job responsibilities
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Job description
Job responsibilities
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Person Specification
Qualifications
Essential
- Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject Or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
Experience
Essential
- Recent, relevant experience in an Administrative/Secretarial/ Reception Role
- Previous, relevant NHS experience
Knowledge
Essential
- Working knowledge of Microsoft Office: Word, Excel, Outlook
Qualifications
Essential
- Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject Or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
Experience
Essential
- Recent, relevant experience in an Administrative/Secretarial/ Reception Role
- Previous, relevant NHS experience
Knowledge
Essential
- Working knowledge of Microsoft Office: Word, Excel, Outlook
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
Address
Covercroft
Colman Road
Droitwich
WR9 8QU
United Kingdom
Employer's website
https://www.hacw.nhs.uk/careers (Opens in a new tab)
Employer details
Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
Address
Covercroft
Colman Road
Droitwich
WR9 8QU
United Kingdom
Employer's website
https://www.hacw.nhs.uk/careers (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Operational Lead
Claire Wilson
Details
Date posted
27 October 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year pro rata per annum
Contract
Permanent
Working pattern
Part-time
Reference number
798-8396320
Job locations
Covercroft
Colman Road
Droitwich
WR9 8QU
United Kingdom
Supporting documents
Privacy notice
Herefordshire and Worcestershire Health and Care NHS Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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