Employee Services Support Clerk
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East Lancashire Hospitals NHS Trust Employee Services Support Clerk
The closing date is 06 November 2026
Job summary
The Employee Services Department consists of Payroll, Pension and Staff Benefits, our service is so important to our workforce and supports our colleagues to deliver patient care the best it can be, so we want someone fab to join our very busy team to help ensure we process salary payments accurately and on time. We have a strong team spirit and cannot wait for you to join us.
The vacancy is on the central team who support our payroll colleagues ensuring that service delivery is maintained. We don't need you to have experience, but we want someone who is bold, enthusiastic, has great systems/IT skills and is resourceful. As a member of our close knit team, you will have excellent communication and organisational skills, managing your own workload using your initiative. You will be an excellent networker that relishes a challenge and thrives in a busy environment.
Main duties of the job
It's fair to say this job is varied and two days will never be the same. You will support the Employee Services Payroll Officers by processing pay affecting information into the National ESR HR/Payroll system. As part of this role you will engage with a range of our workforce through various ways including face to face, telephone, emails and MS Teams therefore customer service is one of our key qualities in our team.
Understanding the employee experience is such a key driver in this role, you'll help influence their experience & help us continually evolve. This role will include:
- Using our computerised systems, you'll manage and process a range of pay affecting data which we will support you with to enable you to prioritise your work.
- Ensuring excellent customer service is a key driver in this role, your input will have a major influence on each employees experience.
- Using the national ESR HR/Payroll System, you'll manage and process a wide range of pay affecting data, support will be available to assist you with prioritising your work and developing your potential.
- You will provide direct telephone support to internal departments and our clients organisations.
About us
We are not going to shy away from saying this is ideally a job for someone who thrives in a active office environment. We're busy, working often to tight timescales and juggling multiple priorities - but for the right candidate, we know this will make the role even more exciting for you.
So what can we offer you? Well as well as working for an award winning service and organisation, you will join a very strong and dedicated team who work so hard together and have fun along the way. The satisfaction of knowing you played your part in helping our workforce to look after our patients is what will drive you the most. We will help you develop your skills, give you opportunities to try new things and we actively encourage you to challenge us to constantly review what we do, our processes and approaches.
Details
Date posted
27 October 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year Per Annum, Pro Rata
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
8279393
Job locations
Preston Business Centre
Watling Street Road
Preston
PR2 8DY
United Kingdom
Job description
Job responsibilities
The attached job description and person specification outlines the full tasks, responsibilities and outcomes required of the role.
- Input data to the various modules of the Payroll System accurately by the deadlines specified.
- Identify discrepancies, unusual features or queries at any point in the process and either resolve or refer to the appropriate officer for action.
- e-file all documentation in accordance with departmental procedures.
- Checking of expense claims for correct completion, authorisation, valid receipts and assessing journeys to ensure correct mileage payments are made.
- Create new vehicle records and check insurance documents on setup and also amend vehicle records when employees change vehicles.
- Resolve queries arising from checking of expense claims with appropriate managers and from staff regarding payments.
- Distribute incoming mail, prepare outgoing mail for collection.
- Scan/photocopy documents accurately and to a good standard.
- Answer all telephone enquiries in an efficient and courteous manner.
- Maintain good communication skills when dealing with employees, colleagues and external agencies, utilising a variety of communication methods including verbal and electronic.
- Maintain an effective working relationship with other members of the department, other employees within the Trust and external organisations to deliver a professional service focused on achieving a high level of customer satisfaction.
Job responsibilities
The attached job description and person specification outlines the full tasks, responsibilities and outcomes required of the role.
- Input data to the various modules of the Payroll System accurately by the deadlines specified.
- Identify discrepancies, unusual features or queries at any point in the process and either resolve or refer to the appropriate officer for action.
- e-file all documentation in accordance with departmental procedures.
- Checking of expense claims for correct completion, authorisation, valid receipts and assessing journeys to ensure correct mileage payments are made.
- Create new vehicle records and check insurance documents on setup and also amend vehicle records when employees change vehicles.
- Resolve queries arising from checking of expense claims with appropriate managers and from staff regarding payments.
- Distribute incoming mail, prepare outgoing mail for collection.
- Scan/photocopy documents accurately and to a good standard.
- Answer all telephone enquiries in an efficient and courteous manner.
- Maintain good communication skills when dealing with employees, colleagues and external agencies, utilising a variety of communication methods including verbal and electronic.
- Maintain an effective working relationship with other members of the department, other employees within the Trust and external organisations to deliver a professional service focused on achieving a high level of customer satisfaction.
Person Specification
Knowledge & Experience
Essential
- Aware of the concept and application of confidentiality
- Experience in working with Microsoft packages eg Excel and Word.
Desirable
- Previous NHS employment
- Previous experience in an administrative role
Skills
Essential
- Educated to GCSE standard or NVQ level 2 or appropriate experience
- Good written and verbal communication skills
Knowledge & Experience
Essential
- Aware of the concept and application of confidentiality
- Experience in working with Microsoft packages eg Excel and Word.
Desirable
- Previous NHS employment
- Previous experience in an administrative role
Skills
Essential
- Educated to GCSE standard or NVQ level 2 or appropriate experience
- Good written and verbal communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
East Lancashire Hospitals NHS Trust
Address
Preston Business Centre
Watling Street Road
Preston
PR2 8DY
United Kingdom
Employer's website
http://jobs.elht.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
East Lancashire Hospitals NHS Trust
Address
Preston Business Centre
Watling Street Road
Preston
PR2 8DY
United Kingdom
Employer's website
http://jobs.elht.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Employee Services Pension Team Manager
Judith Proctor
07927679180
Details
Date posted
27 October 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year Per Annum, Pro Rata
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
8279393
Job locations
Preston Business Centre
Watling Street Road
Preston
PR2 8DY
United Kingdom
Supporting documents
Privacy notice
East Lancashire Hospitals NHS Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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