SDEC Receptionist

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Betsi Cadwaladr University Health Board SDEC Receptionist

The closing date is 04 November 2026

Apply for this job

Job summary

Welsh Skills need to be learnt when appointed to post

An exciting opportunity has arisen to recruit an Emergency Department Receptionist to join the Emergency Care Directorate's Administration Team at Ysbyty Glan Clwyd.

As a part of this very busy team, the successful applicant is expected to be very flexible, have a pleasant personality and a positive approach to their work. Applicants must also have a good standard of education, be adaptable and have good organisational skills. This individual will require excellent communication skills and the ability to deal with sensitive matters and highly confidential patient information.

Previous receptionist/administrative experience and knowledge of the Welsh Patient Administration System (WPAS) and Symphony is desirable but not essential as full training will be provided.

Overtime is available.

Main duties of the job

The SDEC receptionist is responsible for providing an efficient front-line service to the Same Day Emergency Care Unit within the Emergency Quadrant. You are expected to deliver a high standard of customer care to a wide range of client groups including, patients, relatives and their carers whilst working as part of a multi-disciplinary team.

By the nature of the duties the post holder will be required to maintain strict confidentiality and will be expected to deal with staff, patients, carers and relatives with courtesy and discretion at all times.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Details

Date posted

28 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,813 to £27,890 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

050-AC419-0826W-B

Job locations

Ysbyty Glan Clwyd

Sarn Lane

Bodelwyddan

LL18 5UJ

United Kingdom

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Essential

• Up to GCSE standard for Maths and English or equivalent experience

Desirable

• ECDL

Experience

Essential

• Experience of office and administration
• Experience of setting up and using filing/IT systems
• Familiar with WPAS, IFIT, Welsh Clinical Portal and Emis Health

Desirable

• Previous NHS experience
• Experience in managing clinic diaries/appointment schedules

Skills

Essential

• Awareness of willingness to be involved in implementing change
• IT Computer Literate
• Effective communication skills
• Ability to speak Welsh (Level 3)

Desirable

• Familiarity with GDPR regulations

Other

Essential

• Team Player
• Work on own initiative

Desirable

• Ability to motivate others
• Ability to organise work within the department

Person Specification

Qualifications

Essential

• Up to GCSE standard for Maths and English or equivalent experience

Desirable

• ECDL

Experience

Essential

• Experience of office and administration
• Experience of setting up and using filing/IT systems
• Familiar with WPAS, IFIT, Welsh Clinical Portal and Emis Health

Desirable

• Previous NHS experience
• Experience in managing clinic diaries/appointment schedules

Skills

Essential

• Awareness of willingness to be involved in implementing change
• IT Computer Literate
• Effective communication skills
• Ability to speak Welsh (Level 3)

Desirable

• Familiarity with GDPR regulations

Other

Essential

• Team Player
• Work on own initiative

Desirable

• Ability to motivate others
• Ability to organise work within the department

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Ysbyty Glan Clwyd

Sarn Lane

Bodelwyddan

LL18 5UJ

United Kingdom

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Ysbyty Glan Clwyd

Sarn Lane

Bodelwyddan

LL18 5UJ

United Kingdom

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

EQ Clerical Services Coordinator

Rachel Jones

[email protected]

03000843615

Details

Date posted

28 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,813 to £27,890 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

050-AC419-0826W-B

Job locations

Ysbyty Glan Clwyd

Sarn Lane

Bodelwyddan

LL18 5UJ

United Kingdom

Supporting documents

Privacy notice

Betsi Cadwaladr University Health Board's privacy notice (opens in a new tab)

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