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GP Receptionist

Salary not specified

Employment type not specifiedExperience not specifiedOrmskirk

Aughton SurgeryOrmskirk

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Aughton Surgery GP Receptionist

The closing date is 06 November 2026

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Job summary

Due to an existing member of the reception team leaving, Aughton Surgery is looking for a part-time GP Receptionist to work 30 hours per week across 5 days (6 hours per day):

Monday - AM or PM (Choice)

Tuesday - PM

Wednesday - AM

Thursday - PM

Friday - PM

Whilst normal working days and hours will be set on a rota, there will be plenty of opportunity for additional hours and overtime. We do expect members of staff to be flexible to cover where other receptionists are on annual leave, this ensures that we can allow up to 2 members of staff off at a time.

The ideal candidates will enjoy the challenge of working in a busy GP practice, and will project a positive, friendly image when dealing with patients at the surgery and on the phone.

Please note, if sufficient numbers of applications are received, this advert may close early.

Main duties of the job

Candidates should be educated to GCSE level or equivalent, and it is desirable (but not essential) to have experience of working in a GP practice. Previous experience of working with the general public and/or customer service is essential.

For further information, please see the person specification document attached to this advert.

Reception/Admin Duties:

General medical reception duties such as greeting patients, booking appointments and dealing with queries
Answering phone calls
Actioning tasks received from clinical staff
Administrative and clerical support to clinical and management team
Monitor and respond to emails on the generic practice account
Liaise with external parties such as secondary care, community teams and care homes
Direct patients to appropriate services

The above list is not exhaustive, and other reception/admin duties would be required as needed by the practice.

About us

Aughton Surgery has 4 partners (3 GPs and 1 Practice Manager), 4 Salaried GP's, 1 Clinical Pharmacist, 1 Practice Nurse, 1 Healthcare Assistant and 1 Phlebotomist. We are also a training practice, so we regularly have GP registrars, medical students and student physician associates as part of our team as well.

Our clinical staff are assisted by a friendly and knowledgeable admin/reception team.

All staff are highly supportive, and the surgery is a very enjoyable environment to work in

Details

Date posted

28 October 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4650-26-0004

Job locations

19 Town Green Lane

Aughton

Ormskirk

Lancashire

L39 6SE

United Kingdom

Job description

Job responsibilities

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team where practical.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Job description

Job responsibilities

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team where practical.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Person Specification

Experience

Essential

Experience of customer service and/or working with the general public
Experience of working as a Medical Receptionist in a GP Surgery

Qualifications

Essential

Educated to GCSE level or equivalent

Desirable

GCSE Mathematics and English (Grade C or Above)
AMSPAR Receptionist Qualification
NVQ Level 2 in Health and Social Care

Skills

Essential

Excellent communication skills
Strong IT skills
Competent in the use of Microsoft Office and Outlook
Effective time management
Ability to work as a team member and autonomously
Good interpersonal skills
Problem solving and analytical skills
Ability to follow policy and procedure

Desirable

Experience of using clinical applications such as EMIS Web, Docman and AccuRx

Personal Qualities

Essential

Polite and confident
Flexible and cooperative
Motivated
Forward thinker
High levels of integrity and loyalty
Sensitive and empathetic in distressing situations
Ability to work under pressure

Person Specification

Experience

Essential

Experience of customer service and/or working with the general public
Experience of working as a Medical Receptionist in a GP Surgery

Qualifications

Essential

Educated to GCSE level or equivalent

Desirable

GCSE Mathematics and English (Grade C or Above)
AMSPAR Receptionist Qualification
NVQ Level 2 in Health and Social Care

Skills

Essential

Excellent communication skills
Strong IT skills
Competent in the use of Microsoft Office and Outlook
Effective time management
Ability to work as a team member and autonomously
Good interpersonal skills
Problem solving and analytical skills
Ability to follow policy and procedure

Desirable

Experience of using clinical applications such as EMIS Web, Docman and AccuRx

Personal Qualities

Essential

Polite and confident
Flexible and cooperative
Motivated
Forward thinker
High levels of integrity and loyalty
Sensitive and empathetic in distressing situations
Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Aughton Surgery

Address

19 Town Green Lane

Aughton

Ormskirk

Lancashire

L39 6SE

United Kingdom

Employer's website

https://www.aughtonsurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Aughton Surgery

Address

19 Town Green Lane

Aughton

Ormskirk

Lancashire

L39 6SE

United Kingdom

Employer's website

https://www.aughtonsurgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager Partner

Jack Chesters

[email protected]

01695317350

Details

Date posted

28 October 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4650-26-0004

Job locations

19 Town Green Lane

Aughton

Ormskirk

Lancashire

L39 6SE

United Kingdom

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Aughton Surgery's privacy notice (opens in a new tab)

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Market insight

43 149 £

31 904 £59 800 £

Based on 23 221 offers with salary for this country

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