Warehouse Team Leader
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London Ambulance Service NHS Trust Warehouse Team Leader
The closing date is 15 November 2026
Job summary
The Supply & Distribution department based at Rainham provides medical equipment and consumables to front-line operations.
This role supports the Warehouse Manager and the Supply Chain Manager in running the distribution hub and warehouse, including line managing warehouse delivery operatives and medical consumable packing operatives.
As the first-line manager for warehouse and delivery operatives, the post holder is responsible for line management duties such as welfare support, sickness management, rotas, training, and conducting disciplinary investigations/hearings. The post holder is responsible for fulfilling a supervisor/manager rota, including unsocial hours such as late shifts and weekends.
The post holder needs to ensure systems are in place to enable the incoming delivery, storage, and distribution of equipment, consumables, linen, uniform and other supplies to front-line operations
Please note we may close this advert early should we receive a high number of applications.
Main duties of the job
Use staff supervision experience to ensure smooth daily LSU operations, meet performance metrics, comply with standards, and maintain a positive working environment for warehouse, delivery, and packing operatives.
Provide day-to-day staffing, ensure all rota lines are covered, and promote high standards of discipline in delivering the required service.
Ensuring all department records are maintained, including all mandatory workplace regulations such as Health & Safety and Fire Safety. Maintaining further records such as delivery schedules and stock inventory levels.
Maintain staff records such as absence, training, driving licences, and DBS, in line with the Trust's standard KPIs.
Evidence of the promotion of high standards of discipline in delivering the required service.
Identify areas for improvement within the Logistics Support Unit and distribution environment and propose changes to inform service development and Trust policy.
About us
Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:
- Our care delivering outstanding emergency and urgent care whenever and wherever needed.
- Our organisation being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
- Our London using our unique pan-London position to contribute to improving the health of the capital.
To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.
Details
Date posted
28 October 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£36,943 to £44,900 a year
Contract
Permanent
Working pattern
Full-time
Reference number
308-OL-SAP-153
Job locations
Rainham Supply & Material
Unit 7 Segro Park
RAINHAM
Essex
RM13 8HY
United Kingdom
Job description
Job responsibilities
Use staff supervision experience to ensure smooth daily warehouse operations, including meeting performance metrics, ensuring compliance with standards, and maintaining a good working environment for warehouse and delivery operatives.Day-to-day provision of staffing, ensuring all rota lines are coveredEnsuring all department records are maintained, including all mandatory workplace regulations such as Health & Safety and Fire Safety. Maintaining further records such as delivery schedules and stock inventory levels.
Maintain staff records such as absence, training, driving licences, and DBS, in line with the Trusts standard KPIs.Evidence of the promotion of high standards of discipline in delivering the required service.Timely and constructive feedback to team members as and when requiredProvide inductions and training to new staffHigh-quality appraisal outcomes, identifying areas requiring development and proposing appropriate methods of developmentEvidence of team development and improvement in performance, both individually and as a teamIdentify areas for improvement within the warehousing and distribution environment and propose changes to inform service development and Trust policy.Be responsible for stock control for the central logistics store and supervise Warehouse and Delivery Operatives moving stock around the Trust, ensuring the equipment received by front line clinicians meets required standards and is fit for purpose.Maintain responsibility for the delivery vans used by the warehouse and delivery operatives, including general maintenance, servicing and upkeep. Ensure movement logs are captured in accordance with Trust PolicyDesign and create performance reports which will be presented to the Governance and Performance Manager on a regular basisDesign and create stock reports fed into Procurement, Finance, and Supply & Distribution to ensure departments are fully informed ofthe departments stock position.Be the super user of the stock management system, understanding all elements of the software and using it to produce qualitative and quantitative outputs to inform the Trust on stock position.Provide regular stock takes of all items held within the WarehouseDraw reports from the stock management system as and when required by other departments within the Trust.Redesign the stock management system to meet departmental needs as improvements are identified.Plan complex delivery schedules and work plans for the WDO team to ensure all necessary work is allocated daily to meet organisational requirements. Modify deliveries to meet customer needs and, as a consequence, reallocate work to ensure all areas of the Trust have the required resources to undertake their work in their responsible areas.Be an authorised signatory for the departmentPurchase assets using the Trusts e-procurement system, including consumables, equipment, and diagnostic kits, amongst other items
Running a safe and effective warehouse operation which includes having a full daily staffing rota with appropriately trained and motivated staffMaintain a very high standard of Health and Safety, ensuring there are no trip hazards, staff working within the working areas are aware when the forklift is moving, and staff wear appropriate PPE.Booking stock into the warehouse using the stock management system and storing equipment in a safe and secure manner, using a forklift where requiredKeeping accurate stock records and rotating stock to ensure no items exceed their use-by date.Reducing waste wherever possible and keeping stock clean and dry.Ensuring any accidents or near misses are reported immediatelyUndertaking regular stock takes of all items held within the warehouseDeliver daily briefings to Warehouse and Delivery teams to ensure all team members are informed of responsibilities and any updates or changes which may affect themManage the day-to-day running of the warehouse, including staff, stock movement, and safety regulations. Have the autonomy to change processes to ensure all set KPIs are met.
Line manage the Warehouse and Delivery Operatives, ensuring that the provision of logistical service is maintained during opening hours, 7 days a week, 365 days a yearUndertaking the Warehouse and Delivery Operatives personal development reviews (PDR) and encouraging further development of the teamTake responsibility for line management duties such as welfare, personal support, sickness management, rotas,and training.
Monitor the quality of work and provide advice, guidance and support as appropriateAuthorise overtime to ensure rotas are covered, and peaks in demand are met with appropriate staffing cover.Undertake the recruitment of new staff to fill vacancies within the team and undertake the induction of those new staffUndertake first line management responses to grievances including informal resolution and first stage level hearingsBe responsible for the management of disciplinary issues including issuing advice & guidance and managing disciplinary hearings relating to minor misconduct.Undertake investigations in accordance with the disciplinary policy as directed
Job description
Job responsibilities
Use staff supervision experience to ensure smooth daily warehouse operations, including meeting performance metrics, ensuring compliance with standards, and maintaining a good working environment for warehouse and delivery operatives.Day-to-day provision of staffing, ensuring all rota lines are coveredEnsuring all department records are maintained, including all mandatory workplace regulations such as Health & Safety and Fire Safety. Maintaining further records such as delivery schedules and stock inventory levels.
Maintain staff records such as absence, training, driving licences, and DBS, in line with the Trusts standard KPIs.Evidence of the promotion of high standards of discipline in delivering the required service.Timely and constructive feedback to team members as and when requiredProvide inductions and training to new staffHigh-quality appraisal outcomes, identifying areas requiring development and proposing appropriate methods of developmentEvidence of team development and improvement in performance, both individually and as a teamIdentify areas for improvement within the warehousing and distribution environment and propose changes to inform service development and Trust policy.Be responsible for stock control for the central logistics store and supervise Warehouse and Delivery Operatives moving stock around the Trust, ensuring the equipment received by front line clinicians meets required standards and is fit for purpose.Maintain responsibility for the delivery vans used by the warehouse and delivery operatives, including general maintenance, servicing and upkeep. Ensure movement logs are captured in accordance with Trust PolicyDesign and create performance reports which will be presented to the Governance and Performance Manager on a regular basisDesign and create stock reports fed into Procurement, Finance, and Supply & Distribution to ensure departments are fully informed ofthe departments stock position.Be the super user of the stock management system, understanding all elements of the software and using it to produce qualitative and quantitative outputs to inform the Trust on stock position.Provide regular stock takes of all items held within the WarehouseDraw reports from the stock management system as and when required by other departments within the Trust.Redesign the stock management system to meet departmental needs as improvements are identified.Plan complex delivery schedules and work plans for the WDO team to ensure all necessary work is allocated daily to meet organisational requirements. Modify deliveries to meet customer needs and, as a consequence, reallocate work to ensure all areas of the Trust have the required resources to undertake their work in their responsible areas.Be an authorised signatory for the departmentPurchase assets using the Trusts e-procurement system, including consumables, equipment, and diagnostic kits, amongst other items
Running a safe and effective warehouse operation which includes having a full daily staffing rota with appropriately trained and motivated staffMaintain a very high standard of Health and Safety, ensuring there are no trip hazards, staff working within the working areas are aware when the forklift is moving, and staff wear appropriate PPE.Booking stock into the warehouse using the stock management system and storing equipment in a safe and secure manner, using a forklift where requiredKeeping accurate stock records and rotating stock to ensure no items exceed their use-by date.Reducing waste wherever possible and keeping stock clean and dry.Ensuring any accidents or near misses are reported immediatelyUndertaking regular stock takes of all items held within the warehouseDeliver daily briefings to Warehouse and Delivery teams to ensure all team members are informed of responsibilities and any updates or changes which may affect themManage the day-to-day running of the warehouse, including staff, stock movement, and safety regulations. Have the autonomy to change processes to ensure all set KPIs are met.
Line manage the Warehouse and Delivery Operatives, ensuring that the provision of logistical service is maintained during opening hours, 7 days a week, 365 days a yearUndertaking the Warehouse and Delivery Operatives personal development reviews (PDR) and encouraging further development of the teamTake responsibility for line management duties such as welfare, personal support, sickness management, rotas,and training.
Monitor the quality of work and provide advice, guidance and support as appropriateAuthorise overtime to ensure rotas are covered, and peaks in demand are met with appropriate staffing cover.Undertake the recruitment of new staff to fill vacancies within the team and undertake the induction of those new staffUndertake first line management responses to grievances including informal resolution and first stage level hearingsBe responsible for the management of disciplinary issues including issuing advice & guidance and managing disciplinary hearings relating to minor misconduct.Undertake investigations in accordance with the disciplinary policy as directed
Person Specification
Qualifications, Accreditations, Education
Essential
- Full manual driving licence (no more than 3 penalty points)
- GCSE English and Maths C or above, or 4-9 grades, Functional
- skills level 2 (or equivalent)
Desirable
- Forklift Driver (must be willing to get a license)
- C1 / D1 driving licence
- Higher National Certificate in Management and Leadership or
- equivalent
Experience
Essential
- 1 year of driving experience with larger vehicles.
- Experience of stores/logistics/warehouse work
- Experience of supervising /Line Managing staff
Desirable
- Experience of driving in Central London
- Familiarity with inventory tracking, scanning equipment, and digital stock control systems.
Knowledge and Skills
Essential
- Computer skills (Windows and MS Office) to create and use spreadsheets.
- Ability to plan effective and efficient routes and maintain pre-arranged schedules
- People skills and emotional intelligence.
- Knowledge of stores/logistics (to order and maintain stores)
Desirable
- Logistics Software & Systems: knowledgeable in Warehouse Management Systems and Transportation Management Systems for inventory and delivery management.
- Knowledge of London
- Understanding of the Ambulance Service
Personal Abilities
Essential
- Ability to work as part of a team
Desirable
- Ability to work under pressure and to prioritise workload.
- Ability to relate to people from different backgrounds
- Ability to work with and lift heavy items in stores and to handle equipment where necessary
Qualifications, Accreditations, Education
Essential
- Full manual driving licence (no more than 3 penalty points)
- GCSE English and Maths C or above, or 4-9 grades, Functional
- skills level 2 (or equivalent)
Desirable
- Forklift Driver (must be willing to get a license)
- C1 / D1 driving licence
- Higher National Certificate in Management and Leadership or
- equivalent
Experience
Essential
- 1 year of driving experience with larger vehicles.
- Experience of stores/logistics/warehouse work
- Experience of supervising /Line Managing staff
Desirable
- Experience of driving in Central London
- Familiarity with inventory tracking, scanning equipment, and digital stock control systems.
Knowledge and Skills
Essential
- Computer skills (Windows and MS Office) to create and use spreadsheets.
- Ability to plan effective and efficient routes and maintain pre-arranged schedules
- People skills and emotional intelligence.
- Knowledge of stores/logistics (to order and maintain stores)
Desirable
- Logistics Software & Systems: knowledgeable in Warehouse Management Systems and Transportation Management Systems for inventory and delivery management.
- Knowledge of London
- Understanding of the Ambulance Service
Personal Abilities
Essential
- Ability to work as part of a team
Desirable
- Ability to work under pressure and to prioritise workload.
- Ability to relate to people from different backgrounds
- Ability to work with and lift heavy items in stores and to handle equipment where necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
London Ambulance Service NHS Trust
Address
Rainham Supply & Material
Unit 7 Segro Park
RAINHAM
Essex
RM13 8HY
United Kingdom
Employer's website
https://www.londonambulance.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
London Ambulance Service NHS Trust
Address
Rainham Supply & Material
Unit 7 Segro Park
RAINHAM
Essex
RM13 8HY
United Kingdom
Employer's website
https://www.londonambulance.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Warehouse Manager
Viorel Patriche
Details
Date posted
28 October 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£36,943 to £44,900 a year
Contract
Permanent
Working pattern
Full-time
Reference number
308-OL-SAP-153
Job locations
Rainham Supply & Material
Unit 7 Segro Park
RAINHAM
Essex
RM13 8HY
United Kingdom
Supporting documents
Privacy notice
London Ambulance Service NHS Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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