Patient Pathway Co-ordinator
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Oxford University Hospitals NHS Foundation Trust Patient Pathway Co-ordinator
The closing date is 11 November 2026
Job summary
Advert - Band 4 Patient Pathway Administrator - Urology
We have some exciting opportunities available to join the Urology team as a Patient Pathway Administrator. We have a variety of posts based at either the Churchill Hospital (Headington) or the Horton Hospital (Banbury).
As a Patient Pathway Administrator, you will work closely with our clinical teams to support the delivery of excellent care to our patients. Your day-to-day role will involve talking with patients and the clinical teams, carrying out a variety of administrative tasks such as booking clinic appointments, scheduling patients into an operating theatre list, and making sure our consultant and nursing teams' clinic letters are processed and sent out to our patients.
These roles are ideal for anyone looking to move into the NHS, with good opportunities for career progression both within and outside the department. We welcome applications from recent school leavers or graduates, or those looking for a change, as full training will be given once you start in your role.
NOTE: No sponsorship available for this post. Candidates who have previously been interviewed for this position are kindly asked not to reapply.
Informal discussions or visits to the department are welcomed, please do contact either Lisha Collier or Sandra Hardy (Urology Pathway Managers) for further information. [email protected] [email protected]
Main duties of the job
- Provide primary administrative support to consultants, clinical staff, and all patients under their care
- Type or use Trust digital transcription systems to produce clinical correspondence to inform referrers, patients, and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national targets.
- Monitor patient pathways and escalate any concerns to Management.
- Monitor urgent investigation requests to ensure they are processed appropriately.
- Assist the management team to arrange patients for elective access procedures.
- Maintain accurate and current patient details using the Trust electronic systems.
About us
Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more herewww.ouh.nhs.uk
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.
Details
Date posted
28 October 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 to £31,157 a year Per Annum Pro Rata
Contract
Permanent
Working pattern
Full-time
Reference number
321-SW-7723125-B4-INT
Job locations
Churchill Hospital
Old Road, Headington
Oxford
OX3 7LE
United Kingdom
Job description
Job responsibilities
To understand 18 weeks referral to treatment (RTT) rules and use them in conjunction with the OUH Elective Access Policy to proactively manage all elective patient pathways.Contribute to the validation of the PTL where appropriate. Investigate and take appropriate action where pathways are incomplete to ensure that patients are treated in clinical priority and breach date order and that reporting on performance and waiting times is robust.
Ensure Trust systems are updated with patient pathway status information and that data quality is maintained.
Liaise with internal and external colleagues to share patient pathwayinformation and diagnostic information, and expedite patient journeys where needed.
Ensure inter-provider transfers are timely and that the appropriate paperwork has been completed and sent or received.
Demonstrate high levels of customer care and be an ambassador forcustomer care within the Trust.
Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
Answer all telephone calls in a timely manner and action as appropriate.Maintain patient confidentiality at all times.
Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.
Any other duties at the request of the Team Leaders / Service Delivery Manager, which may be needed to fulfil the objectives of the post, which are appropriate to the grade
Job description
Job responsibilities
To understand 18 weeks referral to treatment (RTT) rules and use them in conjunction with the OUH Elective Access Policy to proactively manage all elective patient pathways.Contribute to the validation of the PTL where appropriate. Investigate and take appropriate action where pathways are incomplete to ensure that patients are treated in clinical priority and breach date order and that reporting on performance and waiting times is robust.
Ensure Trust systems are updated with patient pathway status information and that data quality is maintained.
Liaise with internal and external colleagues to share patient pathwayinformation and diagnostic information, and expedite patient journeys where needed.
Ensure inter-provider transfers are timely and that the appropriate paperwork has been completed and sent or received.
Demonstrate high levels of customer care and be an ambassador forcustomer care within the Trust.
Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
Answer all telephone calls in a timely manner and action as appropriate.Maintain patient confidentiality at all times.
Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00.
Any other duties at the request of the Team Leaders / Service Delivery Manager, which may be needed to fulfil the objectives of the post, which are appropriate to the grade
Person Specification
Qualifications
Essential
- GCSE or equivalent in English and Maths, grades A-C
- Good knowledge of patient pathways
- Understanding of performance targets
Desirable
- NVQ4
- IT qualifications e.g., ECDL (obtained or working towards)
Experience
Essential
- Previous experience within the NHS/public sector
- Understanding of Medical Terminology
Desirable
- EPR Experience
Personal Skills
Essential
- Accurate data entry, typing and checking skills
- Attention to detail with the ability to maintain high standards and quality of work
- Good communication, organisational, planning, and prioritisation skills
Desirable
- Evidence of team working
Behavioural Skills
Essential
- Excellent customer care and communication
- Conflict resolution skills / Complaint handling
- Ability to adapt communication style as required
- Demonstrates accountability by taking responsibility for own actions, behaviours, and the delivery of agreed work objectives and goals.
Desirable
- Evidence of interacting with a wide range of people
Technical Skills
Essential
- EPR/ CRS
- Experience of IT Systems, Microsoft Office: Outlook, Word, Excel
Desirable
- Willingness to develop computer technology skills
Qualifications
Essential
- GCSE or equivalent in English and Maths, grades A-C
- Good knowledge of patient pathways
- Understanding of performance targets
Desirable
- NVQ4
- IT qualifications e.g., ECDL (obtained or working towards)
Experience
Essential
- Previous experience within the NHS/public sector
- Understanding of Medical Terminology
Desirable
- EPR Experience
Personal Skills
Essential
- Accurate data entry, typing and checking skills
- Attention to detail with the ability to maintain high standards and quality of work
- Good communication, organisational, planning, and prioritisation skills
Desirable
- Evidence of team working
Behavioural Skills
Essential
- Excellent customer care and communication
- Conflict resolution skills / Complaint handling
- Ability to adapt communication style as required
- Demonstrates accountability by taking responsibility for own actions, behaviours, and the delivery of agreed work objectives and goals.
Desirable
- Evidence of interacting with a wide range of people
Technical Skills
Essential
- EPR/ CRS
- Experience of IT Systems, Microsoft Office: Outlook, Word, Excel
Desirable
- Willingness to develop computer technology skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Oxford University Hospitals NHS Foundation Trust
Address
Churchill Hospital
Old Road, Headington
Oxford
OX3 7LE
United Kingdom
Employer's website
https://www.ouh.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Oxford University Hospitals NHS Foundation Trust
Address
Churchill Hospital
Old Road, Headington
Oxford
OX3 7LE
United Kingdom
Employer's website
https://www.ouh.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Team Leader
Sandeep Thomas
01865235002
Details
Date posted
28 October 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 to £31,157 a year Per Annum Pro Rata
Contract
Permanent
Working pattern
Full-time
Reference number
321-SW-7723125-B4-INT
Job locations
Churchill Hospital
Old Road, Headington
Oxford
OX3 7LE
United Kingdom
Supporting documents
Privacy notice
Oxford University Hospitals NHS Foundation Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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