Band 3 Emergency Department Housekeeper

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Royal Free London NHS Foundation Trust Band 3 Emergency Department Housekeeper

The closing date is 11 November 2026

Apply for this job

Job summary

An exciting opportunity has come up for an Emergency DepartmentHousekeeper to support the clinical team. We are looking for anenthusiastic and friendly person who is able to deliver a high standardof care and be able to work effectively as part of a multidisciplinaryteam assisting staff in the emergency department to maintain a safe,clean and comfortable environment for our patients, their families andvisitors

Main duties of the job

To help maintain a safe, clean, comfortable environment for patients. Individual activity ACTION 1. Welcome patients to the ward in a friendly, professional manner, orientating them and their families. 2. Provide accurate and timely information to patients regarding ward routines i.e. 4. Clean and make empty beds. 5. Answer the telephone. 6. Support ward team by undertaking tasks to enhance patient care i.e laundry, supplies, etc. 7. Recognise when additional support is required such as interpreters and chaplaincy and arranging such in conjunction with nurse in charge. 8. Ensure the bed space is prepared for the arrival of a new admission to the ward i.e. checking the area is clean, rubbish removed etc. 9. Provide assistance to patients in using the telephone. 10. Ensure safe working environment by abiding to the Health and Safety at Work Act. 11. Liaise with works department regarding requests for works and coordinate such 12. Report any damaged equipment and arrange for required maintenance repairs. 13. Manage a system to ensure reported maintenance work is completed. 14. Check ward fridge temperature and contents daily and document 18. Ensure that the ward weekly "top up" meets the needs of the patients. 19. Bring to the attention of the nurses in charge if regular stock items become unavailable. 20. Liaise with Supplies and other departments should deficits in supplies occur and assist in obtaining items required. 21.

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Details

Date posted

28 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£31,554 to £33,270 a year per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

391-RFL-8375422

Job locations

Royal Free Hospital

Pond Street London

Hampstead

NW3 2QG

United Kingdom

Job description

Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Job description

Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person Specification

Skills and Aptitudes

Essential

• Ability to carry out tasks without supervision
• Ability to work as part of a multi-disciplinary team
• Ability to communicate effectively with staff, patients, and relatives
• Understand the importance of maintaining confidentiality

Royal Free World Class Values

Essential

• Royal Free World Class Values

Education & professional Qualifications

Essential

• GCSE at grade C/4 or above or Functional skills at level 2 or above in English Language and Maths

Desirable

• NVQ Level 1 or above in Customer Service.

Experience

Essential

• Previous experience working in a cleaning capacity.
• Previous experience working in an NHS setting.

Desirable

• Previous experience working in a Healthcare setting

Personal qualities and attributes

Essential

• Enthusiastic and motivated
• Good interpersonal skills
• Professional approach to work
• Accountability - Takes responsibility for own actions and promotes good team working
• Openness - Shares information and good practice appropriately
• Mutual respect - Treats others with courtesy and respect
• Sympathetic attitude to patients and relatives who may be extremely distressed or anxious
• A mature and professional attitude / enthusiastic and positive
• Ability to work flexibly to accommodate peaks and thought of activity

Person Specification

Skills and Aptitudes

Essential

• Ability to carry out tasks without supervision
• Ability to work as part of a multi-disciplinary team
• Ability to communicate effectively with staff, patients, and relatives
• Understand the importance of maintaining confidentiality

Royal Free World Class Values

Essential

• Royal Free World Class Values

Education & professional Qualifications

Essential

• GCSE at grade C/4 or above or Functional skills at level 2 or above in English Language and Maths

Desirable

• NVQ Level 1 or above in Customer Service.

Experience

Essential

• Previous experience working in a cleaning capacity.
• Previous experience working in an NHS setting.

Desirable

• Previous experience working in a Healthcare setting

Personal qualities and attributes

Essential

• Enthusiastic and motivated
• Good interpersonal skills
• Professional approach to work
• Accountability - Takes responsibility for own actions and promotes good team working
• Openness - Shares information and good practice appropriately
• Mutual respect - Treats others with courtesy and respect
• Sympathetic attitude to patients and relatives who may be extremely distressed or anxious
• A mature and professional attitude / enthusiastic and positive
• Ability to work flexibly to accommodate peaks and thought of activity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

Royal Free Hospital

Pond Street London

Hampstead

NW3 2QG

United Kingdom

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

Royal Free Hospital

Pond Street London

Hampstead

NW3 2QG

United Kingdom

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

ED Matron

Deepa Earnest

[email protected]

02077940500

Details

Date posted

28 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£31,554 to £33,270 a year per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

391-RFL-8375422

Job locations

Royal Free Hospital

Pond Street London

Hampstead

NW3 2QG

United Kingdom

Supporting documents

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