Engagement & Administration Officer
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Powys Teaching Health Board Engagement & Administration Officer
The closing date is 12 November 2026
Job summary
- Provides engagement and administrative support to the Powys Living Well Service, including providing cover and additional administrative support in response to service demand.
- Provides routine onboarding, follow up and chaser telephone calls with service users in line with agreed scripts and standard operating procedures.
- Completes referral forms during engagement calls where required.
- Uses digital systems, trackers and reporting tools to support service delivery and monitoring.
- Records engagement activity, outcomes and non-responses accurately on approved digital systems and trackers to support pathway flow and reporting.
- Answers incoming calls as part of the Powys Living Well Service administrative team, responding to routine enquiries or directing calls in accordance with agreed processes.
Main duties of the job
An exciting opportunity has arisen within the Powys Living Well Service for an effective and organised Engagement and Administration Officer to join our friendly, dynamic and innovative Team.
The post holder will provide comprehensive clerical, administrative and secretarial support to the Powys Living Well Service. In addition to this the post holder will be required to demonstrate excellent computer literacy and data management skills.
The post holder will need to have a high level of personal and professional organisational skills, self-motivation and flexibility in approach and attitude. Excellent interpersonal and communication skills, both verbally and in writing will be essential along with the ability to work in a collaborative manner with a wide variety of Health Professionals, service users and partner organisations.
The post holder will need to have a passion for wellbeing, learning and development and support will be offered in these areas.
About us
Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
Details
Date posted
29 October 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£26,813 to £27,890 a year per annum, pro rata
Contract
Permanent
Working pattern
Full-time, Part-time, Job share
Reference number
070-AC111-0926-A
Job locations
Bronllys Hospital
Brecon Road, Bronllys, Powys
Bronllys
LD3 0LU
United Kingdom
Job description
Job responsibilities
We would particularly welcome applications from Welsh speakers; but even if you dont speak any Welsh, or want to develop your skills, dont worry: the health board will support you with training.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
We would particularly welcome applications from Welsh speakers; but even if you dont speak any Welsh, or want to develop your skills, dont worry: the health board will support you with training.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
Essential
- Educated to NVQ Level 3 or equivalent knowledge and experience gained through work-based learning
- Knowledge of administrative processes and the importance of providing effective service support within a team environment
- Understanding of information governance, data protection and confidentiality when handling personal and sensitive information
- Working knowledge of digital systems used to record and manage information, such as databases, spreadsheets and electronic forms
Desirable
- Knowledge of health, wellbeing or community-based services and service user pathways
- Awareness of digital systems and tools used to support service delivery, monitoring and reporting
- Understanding of engagement, onboarding and follow-up processes in supporting service delivery
Experience
Essential
- Working in an administrative or support role within a team environment
- Communicating with members of the public or service users in a professional and supportive manner
- Recording information accurately using digital systems, spreadsheets or written records
- Following defined processes, procedures or standard operating practices
Desirable
- Experience of using Microsoft Office applications, including Outlook, Word and Excel
- Experience of supporting service delivery through data entry, tracking or administrative systems
- Experience of providing administrative cross-cover or supporting a team during periods of increased demand
Skills and Attributes
Essential
- Plan, prioritise and manage workload to meet competing demands
- Work independently and as part of a team to support service delivery
- Excellent verbal and written communication skills, with ability to communicate clearly and sensitively with service users/colleagues
- Use digital systems, spreadsheets and recording tools accurately and efficiently
- Attention to detail when recording and maintaining service user information
- Follow agreed procedures, scripts and standard operating practices while exercising appropriate judgement
Desirable
- Ability to identify and suggest improvements to processes and ways of working
- Confidence in supporting others with digital systems or administrative processes
- Some ability to speak, read and/or write Welsh, or an eagerness to learn
Qualifications and Knowledge
Essential
- Educated to NVQ Level 3 or equivalent knowledge and experience gained through work-based learning
- Knowledge of administrative processes and the importance of providing effective service support within a team environment
- Understanding of information governance, data protection and confidentiality when handling personal and sensitive information
- Working knowledge of digital systems used to record and manage information, such as databases, spreadsheets and electronic forms
Desirable
- Knowledge of health, wellbeing or community-based services and service user pathways
- Awareness of digital systems and tools used to support service delivery, monitoring and reporting
- Understanding of engagement, onboarding and follow-up processes in supporting service delivery
Experience
Essential
- Working in an administrative or support role within a team environment
- Communicating with members of the public or service users in a professional and supportive manner
- Recording information accurately using digital systems, spreadsheets or written records
- Following defined processes, procedures or standard operating practices
Desirable
- Experience of using Microsoft Office applications, including Outlook, Word and Excel
- Experience of supporting service delivery through data entry, tracking or administrative systems
- Experience of providing administrative cross-cover or supporting a team during periods of increased demand
Skills and Attributes
Essential
- Plan, prioritise and manage workload to meet competing demands
- Work independently and as part of a team to support service delivery
- Excellent verbal and written communication skills, with ability to communicate clearly and sensitively with service users/colleagues
- Use digital systems, spreadsheets and recording tools accurately and efficiently
- Attention to detail when recording and maintaining service user information
- Follow agreed procedures, scripts and standard operating practices while exercising appropriate judgement
Desirable
- Ability to identify and suggest improvements to processes and ways of working
- Confidence in supporting others with digital systems or administrative processes
- Some ability to speak, read and/or write Welsh, or an eagerness to learn
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Powys Teaching Health Board
Address
Bronllys Hospital
Brecon Road, Bronllys, Powys
Bronllys
LD3 0LU
United Kingdom
Employer's website
https://pthb.nhs.wales/working-for-us/ (Opens in a new tab)
Employer details
Employer name
Powys Teaching Health Board
Address
Bronllys Hospital
Brecon Road, Bronllys, Powys
Bronllys
LD3 0LU
United Kingdom
Employer's website
https://pthb.nhs.wales/working-for-us/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Business Manager
Tim Smith
01874442910
Details
Date posted
29 October 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£26,813 to £27,890 a year per annum, pro rata
Contract
Permanent
Working pattern
Full-time, Part-time, Job share
Reference number
070-AC111-0926-A
Job locations
Bronllys Hospital
Brecon Road, Bronllys, Powys
Bronllys
LD3 0LU
United Kingdom
Supporting documents
Privacy notice
Powys Teaching Health Board's privacy notice (opens in a new tab)
Support links
© Crown copyright
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