Patient Experience Administrator
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Lancashire Teaching Hospitals NHS Foundation Trust Patient Experience Administrator
The closing date is 15 November 2026
Job summary
Are you looking to expand your knowledge and understanding in admin? We have a fantastic opportunity for an individual who is looking to become part of a dynamic and high performing team.
You will be responsible for the day-to-day processing of administration tasks within the directorate, providing secretarial and administrative support to medical staff and other staff, including reception and telephone duties.
Main duties of the job
You will provide an effective communication link to patients, administrative staff and the Trust. You will monitor the timelines of patient treatment to ensure that patients are seen in the national waiting time. You will provide a contact point for patients at any point of the orthopaedic pathway and will liaise with other departments to support the arrangement of a wide spectrum of hospital visits along that pathway.
You will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. Fundamental to this post is the ability to multi-task and effectively manage their workload working to tight deadlines.
About us
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
Details
Date posted
29 October 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year pro rata for part time
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
438-PB4983
Job locations
Lancashire Teaching Hospital Trust
RPH/CDH
PR2 9HT
United Kingdom
Job description
Job responsibilities
Responding to external and internal telephone queries from staff, patients and others and referring to appropriate person.
Communicates with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request.
Organising incoming and outgoing post, referring enquiries to appropriate person if necessary.
Please refer to the attached detailed job description and person specification for the detailed job description and main responsibilities.
Job description
Job responsibilities
Responding to external and internal telephone queries from staff, patients and others and referring to appropriate person.
Communicates with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request.
Organising incoming and outgoing post, referring enquiries to appropriate person if necessary.
Please refer to the attached detailed job description and person specification for the detailed job description and main responsibilities.
Person Specification
Qualifications and Education
Essential
- Numeracy and literacy skills
- Administration skills
Desirable
- Knowledge of Microsoft Windows applications
Knowledge and Experience
Essential
- Previous experience of working with the public
- Aware of the concept and application of confidentiality
Desirable
- Previous experience of working in a health care or related setting
Qualifications and Education
Essential
- Numeracy and literacy skills
- Administration skills
Desirable
- Knowledge of Microsoft Windows applications
Knowledge and Experience
Essential
- Previous experience of working with the public
- Aware of the concept and application of confidentiality
Desirable
- Previous experience of working in a health care or related setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lancashire Teaching Hospitals NHS Foundation Trust
Address
Lancashire Teaching Hospital Trust
RPH/CDH
PR2 9HT
United Kingdom
Employer's website
https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Lancashire Teaching Hospitals NHS Foundation Trust
Address
Lancashire Teaching Hospital Trust
RPH/CDH
PR2 9HT
United Kingdom
Employer's website
https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Clinical Support Manager
Michelle Cooper
01772523457
Details
Date posted
29 October 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year pro rata for part time
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
438-PB4983
Job locations
Lancashire Teaching Hospital Trust
RPH/CDH
PR2 9HT
United Kingdom
Supporting documents
Supporting links (all open in new tabs)
Privacy notice
Lancashire Teaching Hospitals NHS Foundation Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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