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NHS North Of England Commissioning Support Unit Health Care Assistant

The closing date is 10 November 2026

Apply for this job

Job summary

Mayfield Medical Group have an exciting opportunity that has arisen for a motivated and enthusiastic Healthcare Assistant to join our friendly, busy and forward-thinking training practice.

This role offers the opportunity to work as part of a supportive multidisciplinary team, providing high-quality patient care across a diverse range of services. You will play a key role in supporting clinicians, promoting patient health and wellbeing, and contributing to the effective delivery of primary care services.

Main duties of the job

• Undertake new patient health checks.
• Support the Practice Nurse in delivering health promotion and wellbeing programmes.
• Perform baseline clinical observations, including blood pressure, pulse, temperature, oxygen saturation and respiratory rate, ensuring accurate documentation of findings.
• Facilitate routine and 24 hour blood pressure monitoring, providing patients with appropriate information and guidance.
• Undertake wound care, dressings and other delegated clinical procedures as required.
• Support the Practice Nurse in the management and monitoring of patients with long-term conditions.
• Carry out BMI assessments as directed.
• Act as a chaperone in accordance with practice policy.
• Undertake venepuncture.
• Administer influenza vaccinations in line with training, competency and practice protocols.
• Carry out ear irrigation procedures.
• Perform ECG recordings as requested.
• Ensure specimens are correctly labelled, recorded and prepared for transportation.
• Provide support during minor surgical procedures as required.
• Ensure all clinical rooms are appropriately stocked, prepared and maintained for each clinical session.
• Ensure vaccine and clinical fridges are cleaned and monitored in accordance with current guidance and practice procedures.
• Ensure clinical waste is safely removed from clinical areas and sharps bins are replaced in line with infection prevention and control (IPC) policies.
• Deliver opportunistic health promotion and lifestyle advice where appropriate.

About us

Mayfield Medical Group are committed to the ongoing development of our staff and welcome applications from individuals who are proactive, adaptable and keen to further develop their clinical skills and experience. In return, we offer a supportive working environment, opportunities for professional development and the chance to make a genuine difference to the health and wellbeing of our patient population.

If you are passionate about patient care and are looking to progress your career within primary care, we would be delighted to hear from you.

Details

Date posted

29 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

I9869-2663

Job locations

Mayfield Medical Group

Park Road

Jarrow

NE32 5SE

United Kingdom

Job description

Job responsibilities

Generic Responsibilities

All staff at Mayfield Medical Group have a duty to conform to the following:

Equality, Diversity & Inclusion

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work

Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff at Mayfield Medical Group must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.

Security

The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.

Professional Conduct

At Mayfield Medical Group, staff are required to dress appropriately for their role. Administrative staff, Nurses, NA, GPA and HCA will be provided with a uniform whilst clinical staff must dress in accordance with their role.

Primary Responsibilities

The following are the core responsibilities of the healthcare assistant. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Undertake new patient health checks

b. Support the practice nurse with health promotion programmes

c. Carry out baseline observations such as pulse oximetry, blood pressure, temperature, pulse rate, recording findings accurately

d. Facilitate routine and 24-hour BP monitoring, advising patients accordingly

e. Undertake wound care, dressings and other clinical tasks as required

f. Support the practice nurse with the management of chronic disease clinics

g. Carry out BMI checks as directed

h. Act as a chaperone as required

i. Undertake venepuncture

j. Administer flu vaccinations

k. Carry out ear irrigation under the supervision of the practice nurse

l. Carry out ECGs as requested

m. Ensure specimens are recorded and ready for onward transportation

n. Provide support during minor operations as required

o. Ensure all clinical rooms are adequately stocked and prepared for each session

p. Ensure fridges are cleaned routinely in accordance with extant guidance

q. Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the practice IPC policy

r. Deliver opportunistic health promotion where appropriate

Secondary Responsibilities

In addition to the primary responsibilities, the healthcare assistant may be requested to:

a. Participate in practice audit as directed by the audit lead

b. Participate in local initiatives to enhance service delivery and patient care

c. Support and participate in shared learning within the practice

d. Complete opening and closing procedures in accordance with the duty rota

Job description

Job responsibilities

Generic Responsibilities

All staff at Mayfield Medical Group have a duty to conform to the following:

Equality, Diversity & Inclusion

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work

Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff at Mayfield Medical Group must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.

Security

The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.

Professional Conduct

At Mayfield Medical Group, staff are required to dress appropriately for their role. Administrative staff, Nurses, NA, GPA and HCA will be provided with a uniform whilst clinical staff must dress in accordance with their role.

Primary Responsibilities

The following are the core responsibilities of the healthcare assistant. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Undertake new patient health checks

b. Support the practice nurse with health promotion programmes

c. Carry out baseline observations such as pulse oximetry, blood pressure, temperature, pulse rate, recording findings accurately

d. Facilitate routine and 24-hour BP monitoring, advising patients accordingly

e. Undertake wound care, dressings and other clinical tasks as required

f. Support the practice nurse with the management of chronic disease clinics

g. Carry out BMI checks as directed

h. Act as a chaperone as required

i. Undertake venepuncture

j. Administer flu vaccinations

k. Carry out ear irrigation under the supervision of the practice nurse

l. Carry out ECGs as requested

m. Ensure specimens are recorded and ready for onward transportation

n. Provide support during minor operations as required

o. Ensure all clinical rooms are adequately stocked and prepared for each session

p. Ensure fridges are cleaned routinely in accordance with extant guidance

q. Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the practice IPC policy

r. Deliver opportunistic health promotion where appropriate

Secondary Responsibilities

In addition to the primary responsibilities, the healthcare assistant may be requested to:

a. Participate in practice audit as directed by the audit lead

b. Participate in local initiatives to enhance service delivery and patient care

c. Support and participate in shared learning within the practice

d. Complete opening and closing procedures in accordance with the duty rota

Person Specification

Skills

Essential

• Excellent communication skills (written and oral).
• Strong IT skills.
• Clear, polite telephone manner.
• Effective time management (Planning & Organising).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Ability to follow clinical policy and procedure.

Desirable

• Competent in the use of Office and Outlook.
• EMIS / Systmone / Vision user skills.

Experience

Essential

• Experience of working with the general public.
• Experience of working in a healthcare setting.

Desirable

• Experience of working in a primary care environment.

Clinical Knowledge & Skills

Essential

• Venepuncture.
• ECG.
• Facilitate routine BP monitoring.
• Facilitate 24-hour BP monitoring.
• Wound care and dressings.
• Vitamin B12 injections.
• Pneumonia Shingles vaccinations.
• Flu vaccinations.
• Smoking cessation.
• Ability to record accurate clinical notes.

Desirable

• NHS Health check.
• New patients health check.
• Spirometry and reversibility.
• Doppler.

Qualifications

Essential

• Relevant qualification.
• Good standard of general education.

Other Requirements

Essential

• Flexibility to work outside of core office hours.
• Disclosure Barring Service (DBS) check.

Personal Qualities

Essential

• Polite and confident.
• Flexible and cooperative.
• Motivated.
• Problem solver with the ability to process information.
• accurately and effectively, interpreting data as required.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure / in stressful situations.
• Effectively able to communicate and understand the needs of the patient.
• Commitment to ongoing professional development.
• Effectively utilises resources.
• Punctual and committed to supporting the team effort.

Person Specification

Skills

Essential

• Excellent communication skills (written and oral).
• Strong IT skills.
• Clear, polite telephone manner.
• Effective time management (Planning & Organising).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Ability to follow clinical policy and procedure.

Desirable

• Competent in the use of Office and Outlook.
• EMIS / Systmone / Vision user skills.

Experience

Essential

• Experience of working with the general public.
• Experience of working in a healthcare setting.

Desirable

• Experience of working in a primary care environment.

Clinical Knowledge & Skills

Essential

• Venepuncture.
• ECG.
• Facilitate routine BP monitoring.
• Facilitate 24-hour BP monitoring.
• Wound care and dressings.
• Vitamin B12 injections.
• Pneumonia Shingles vaccinations.
• Flu vaccinations.
• Smoking cessation.
• Ability to record accurate clinical notes.

Desirable

• NHS Health check.
• New patients health check.
• Spirometry and reversibility.
• Doppler.

Qualifications

Essential

• Relevant qualification.
• Good standard of general education.

Other Requirements

Essential

• Flexibility to work outside of core office hours.
• Disclosure Barring Service (DBS) check.

Personal Qualities

Essential

• Polite and confident.
• Flexible and cooperative.
• Motivated.
• Problem solver with the ability to process information.
• accurately and effectively, interpreting data as required.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure / in stressful situations.
• Effectively able to communicate and understand the needs of the patient.
• Commitment to ongoing professional development.
• Effectively utilises resources.
• Punctual and committed to supporting the team effort.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS North Of England Commissioning Support Unit

Address

Mayfield Medical Group

Park Road

Jarrow

NE32 5SE

United Kingdom

Employer's website

https://www.necsu.nhs.uk (Opens in a new tab)

Employer details

Employer name

NHS North Of England Commissioning Support Unit

Address

Mayfield Medical Group

Park Road

Jarrow

NE32 5SE

United Kingdom

Employer's website

https://www.necsu.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Chelsea Pearson

[email protected]

01914897183

Details

Date posted

29 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

I9869-2663

Job locations

Mayfield Medical Group

Park Road

Jarrow

NE32 5SE

United Kingdom

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