Receptionist
About this job
Job Advert Skip to main content
document.body.className = ((document.body.className) ? document.body.className + ' js-enabled' : 'js-enabled');
Cookies on NHS Jobs
We've put some small files called cookies on your device to help us make improvements to our site.
To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose.
Accept analytics cookies Do not accept analytics cookies
Menu
Menu Close menu
BETA Your feedback will help us to improve this service.
Soho Square General Practice Receptionist
The closing date is 13 November 2026
Job summary
We are looking for a full-time Receptionist to join the front-of-house team at Soho Square General Practice.
- Monday to Friday, 8am to 4pm (37.5 hours a week, 30-minute unpaid break)
- Flexibility to work until 6.30pm when needed
- £24,784.50 a year (£12.71 an hour)
- Permanent, on site at Soho Hospital, 1 Frith Street, W1D
- At least one year of GP receptionist experience is essential
Benefits:
- NHS Pension Scheme
- 5 weeks' holiday plus bank holidays
- Contractual sick pay above statutory from six months' service
- Cycle to Work scheme
Apply through the NHS Jobs website only. Application is by CV only, and your CV must be provided in PDF format.
Main duties of the job
You will be the first point of contact for patients in person, by phone and online: booking appointments, handling online consultation requests, registering new patients and processing prescription requests. You will also act as a chaperone when required.
You will direct queries to the right member of the team and keep patient records accurate. We need some flexibility to cover colleagues' annual leave and sickness, including working until 6.30pm when needed.
About us
Soho Square General Practice is an NHS GP practice in the heart of the West End, based at Soho Hospital, 1 Frith Street.
Our team brings together GPs, advanced nurse practitioners, pharmacists, practice nurses, healthcare assistants, and administrative and reception staff.
We are a small team, so work is visible and decisions are made quickly. We look for people who take ownership, work well with colleagues and care about giving patients a good experience.
Details
Date posted
29 October 2026
Pay scheme
Other
Salary
£12.71 an hour £24,784.50 a year, 37.5 hours a week
Contract
Permanent
Working pattern
Full-time
Reference number
A2941-26-0008
Job locations
Soho Square General Practice
1 Frith Street
London
W1D 3HZ
United Kingdom
Job description
Job responsibilities
Job title: Receptionist
Purpose of the role
To give patients a helpful, professional first point of contact and keep the front desk running smoothly.
Main duties
- Greet patients and visitors at the front desk
- Answer the phone and respond to patient queries
- Book, change and cancel appointments
- Process online consultation requests and route them to the right clinician or team
- Register new patients and update patient details
- Process repeat prescription requests
- Scan and file incoming documents
- Handle difficult situations calmly and escalate where needed
- Keep the reception area tidy and safe
General responsibilities
- Complete mandatory training and keep skills up to date
- Comply with practice policies, including information governance, safeguarding, health and safety, and infection prevention and control
- Maintain patient confidentiality at all times
This job description is not exhaustive and may change as the needs of the practice develop, in consultation with the postholder.
Job description
Job responsibilities
Job title: Receptionist
Purpose of the role
To give patients a helpful, professional first point of contact and keep the front desk running smoothly.
Main duties
- Greet patients and visitors at the front desk
- Answer the phone and respond to patient queries
- Book, change and cancel appointments
- Process online consultation requests and route them to the right clinician or team
- Register new patients and update patient details
- Process repeat prescription requests
- Scan and file incoming documents
- Handle difficult situations calmly and escalate where needed
- Keep the reception area tidy and safe
General responsibilities
- Complete mandatory training and keep skills up to date
- Comply with practice policies, including information governance, safeguarding, health and safety, and infection prevention and control
- Maintain patient confidentiality at all times
This job description is not exhaustive and may change as the needs of the practice develop, in consultation with the postholder.
Person Specification
Experience
Essential
- At least one year of experience as a receptionist in UK general practice
- Customer service experience in a busy, public-facing role
Desirable
- SystmOne or EMIS Web
- Accurx or another online consultation tool
Qualifications
Essential
- Good standard of literacy and numeracy (GCSE English and Maths or equivalent)
Desirable
- Customer service or health administration qualification
Knowledge and skills
Essential
- Clear, polite communication in person and by phone
- Staying calm and professional under pressure
- Good computer skills
- Working well in a team
Experience
Essential
- At least one year of experience as a receptionist in UK general practice
- Customer service experience in a busy, public-facing role
Desirable
- SystmOne or EMIS Web
- Accurx or another online consultation tool
Qualifications
Essential
- Good standard of literacy and numeracy (GCSE English and Maths or equivalent)
Desirable
- Customer service or health administration qualification
Knowledge and skills
Essential
- Clear, polite communication in person and by phone
- Staying calm and professional under pressure
- Good computer skills
- Working well in a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Soho Square General Practice
Address
Soho Square General Practice
1 Frith Street
London
W1D 3HZ
United Kingdom
Employer's website
https://sohosquaregp.co.uk/ (Opens in a new tab)
Employer details
Employer name
Soho Square General Practice
Address
Soho Square General Practice
1 Frith Street
London
W1D 3HZ
United Kingdom
Employer's website
https://sohosquaregp.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Operations Manager
Recruitment Team
Details
Date posted
29 October 2026
Pay scheme
Other
Salary
£12.71 an hour £24,784.50 a year, 37.5 hours a week
Contract
Permanent
Working pattern
Full-time
Reference number
A2941-26-0008
Job locations
Soho Square General Practice
1 Frith Street
London
W1D 3HZ
United Kingdom
Privacy notice
Soho Square General Practice's privacy notice (opens in a new tab)
Support links
© Crown copyright
Market insight
Explore related jobs
Similar jobs
See all similar jobsReceptionist
Receptionist
KS1 Teacher
Mortgage Administrator
Fund Accountant
Agile Delivery Manager - Front Office (Asset Mgmt)
Frequently asked questions
What salary can I expect?
This listing does not show a salary. Similar roles in London often pay around 61 899 £ (median of 7 794 offers).
How do I apply for this job?
Open the original source page and contact the employer there. Finder never charges job seekers.
Are these jobs up to date?
Yes. Finder regularly refreshes vacancies from public sources and removes closed offers.