Band 2 Administrator - Warrington

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Mental Health Matters Band 2 Administrator - Warrington

The closing date is 13 November 2026

Apply for this job

Job summary

NHS Warrington Talking Therapies has been providing psychological interventions to the community of Warrington since 2011 and is part of the charity Mental Health Matters. The service is designed to help anyone registered with a Warrington GP, to deal with common mental health problems. These may include depression, anxiety, panic, phobia, obsessive compulsive disorder (OCD) or post-traumatic stress disorder (PTSD).

Main duties of the job

The post holder will be required to provide a high quality and effective administration service. Key components of the role include providing an efficient and professional reception service ensuring people using or contacting the service are treated with respect to ensure that enquiries are managed effectively, liaising with other team members as required. Greeting all visitors and people who use our service including monitoring the flow of people to and from consulting rooms, ensuring that the electronic appointment system runs safely and effectively. Using interpersonal skills to assist in and manage difficult conversations, helping to ensure a positive experience for those accessing our service.

About us

Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM. Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference. By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country.

Details

Date posted

30 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,913 to £22,913 a year

Contract

Permanent

Working pattern

Part-time

Reference number

R000674

Job locations

Ribban Court, 20 Dallam Lane, Warrington, WA2 7NG

Warrington

WA2 7NG

United Kingdom

Job description

Job responsibilities

Band 2 Administrator Hours of work: Part time 34 hrs per week - Hours will include one late shift per week working until 8pm. Service opening hours: Monday to Thursday 8am to 8pm, Friday 8am to 5pm Salary: £22,913.30 per annum (£25,272 FTE) Location: NHS Warrington Talking Therapies, based at Ribban Court, 20 Dallam Lane, Warrington, WA2 7NG Are you looking for a job or an opportunity where you can make a difference! Join us and make Mental Health Matter! NHS Warrington Talking Therapies has been providing psychological interventions to the community of Warrington since 2011 and is part of the charity Mental Health Matters. The service is designed to help anyone registered with a Warrington GP, to deal with common mental health problems. These may include depression, anxiety, panic, phobia, obsessive compulsive disorder (OCD) or post-traumatic stress disorder (PTSD). The service is staffed by a team of highly skilled mental health professionals such as Psychological Well Being Practitioners and Therapists specialising in CBT and EMDR. About the role The post holder will be required to provide a high quality and effective administration service. Key components of the role include providing an efficient and professional reception service ensuring people using or contacting the service are treated with respect to ensure that enquiries are managed effectively, liaising with other team members as required. Greeting all visitors and people who use our service including monitoring the flow of people to and from consulting rooms, ensuring that the electronic appointment system runs safely and effectively. Using interpersonal skills to assist in and manage difficult conversations, helping to ensure a positive experience for those accessing our service. Excellent organisational skills and attention to detail, being able to manage multiple tasks prioritising as required. Good record keeping with an understanding of Data Protection and Confidentiality are essential to this role. General administration duties to include verbal and written contact with those accessing our service, the members of the Warrington Talking Therapies team, other professionals and any general enquiries. Booking assessment and treatment appointments using an electronic booking system, accurate typing skills to include inputting data and referral information from verbal and digital sources, updating electronic records, processing and distributing incoming and outgoing mail, maintaining filing and archive systems, and other administration duties as required. About you You will be able to show compassion to the people who access our service, their experiences and their aspirations. You will be able to work with others to achieve the best outcomes for individuals using our service. You will be responsible, accountable and hold yourself to the highest standards in every interaction with others. You must be able to follow service policies and procedure and embody a conscientious approach with a flexible attitude and the ability to cope with a busy office and varied workload where accuracy and attention to detail is essential. It is essential that the post holder has a good basic level of education, which must include GCSE (or equivalent) in English Language at Grade 4 or above and an NVQ Level 2, or above, qualification. You must have at least 1 year's recent experience in an administration role. It would be helpful to have experience of using electronic applications and database systems; however this is not essential as training will be provided. Why Join Us? Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM. Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference. By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country. What we offer you

27 days Annual leave, increasing with length of service, plus bank holidays

Enhanced Occupational Sick pay

Access to our workplace pension scheme

Family friendly and flexible working arrangements to support a good work life balance

Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources

Life Assurance and Free Will writing service

Blue Light Card and Charity Workers discounts

Access to Tickets for Good

Employee recognition and celebration schemes

A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations

How to Apply At Mental Health Matters, we are committed to safer recruitment and ensuring that we appoint people who share our values and are dedicated to making a positive difference. If you are interested in this opportunity, please complete our online application form. As part of your application, you will be asked to answer a number of questions to demonstrate how your skills, knowledge and experience meet the criteria outlined in the person specification. We encourage you to provide examples that highlight your suitability for the role. For further information about our recruitment and selection processes, please refer to our Candidate Guide. Equality, Diversity and Inclusion We are proud to be an equal opportunities employer and are committed to building a diverse and inclusive workforce that reflects the communities we serve. We believe everyone should have access to fair and accessible opportunities, and we are committed to ensuring our recruitment processes are welcoming and inclusive for all. During the application process, we may ask for some personal information to help us understand how we can make our recruitment practices as fair and accessible as possible. Any information you provide will be treated confidentially and used solely for this purpose. We value the unique experiences, perspectives and contributions that diversity brings and are committed to creating a culture where everyone feels respected, supported and able to be themselves. Interested in Finding Out More? We welcome informal conversations about the role. If you would like to discuss the opportunity further, please contact: Sarah Wood at We look forward to hearing from you and welcoming talented people who share our passion for improving mental health and changing lives. The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment. Please note that due to the sensitive nature of the duties, a DBS will be sought in the event of a successful application.

Job description

Job responsibilities

Band 2 Administrator Hours of work: Part time 34 hrs per week - Hours will include one late shift per week working until 8pm. Service opening hours: Monday to Thursday 8am to 8pm, Friday 8am to 5pm Salary: £22,913.30 per annum (£25,272 FTE) Location: NHS Warrington Talking Therapies, based at Ribban Court, 20 Dallam Lane, Warrington, WA2 7NG Are you looking for a job or an opportunity where you can make a difference! Join us and make Mental Health Matter! NHS Warrington Talking Therapies has been providing psychological interventions to the community of Warrington since 2011 and is part of the charity Mental Health Matters. The service is designed to help anyone registered with a Warrington GP, to deal with common mental health problems. These may include depression, anxiety, panic, phobia, obsessive compulsive disorder (OCD) or post-traumatic stress disorder (PTSD). The service is staffed by a team of highly skilled mental health professionals such as Psychological Well Being Practitioners and Therapists specialising in CBT and EMDR. About the role The post holder will be required to provide a high quality and effective administration service. Key components of the role include providing an efficient and professional reception service ensuring people using or contacting the service are treated with respect to ensure that enquiries are managed effectively, liaising with other team members as required. Greeting all visitors and people who use our service including monitoring the flow of people to and from consulting rooms, ensuring that the electronic appointment system runs safely and effectively. Using interpersonal skills to assist in and manage difficult conversations, helping to ensure a positive experience for those accessing our service. Excellent organisational skills and attention to detail, being able to manage multiple tasks prioritising as required. Good record keeping with an understanding of Data Protection and Confidentiality are essential to this role. General administration duties to include verbal and written contact with those accessing our service, the members of the Warrington Talking Therapies team, other professionals and any general enquiries. Booking assessment and treatment appointments using an electronic booking system, accurate typing skills to include inputting data and referral information from verbal and digital sources, updating electronic records, processing and distributing incoming and outgoing mail, maintaining filing and archive systems, and other administration duties as required. About you You will be able to show compassion to the people who access our service, their experiences and their aspirations. You will be able to work with others to achieve the best outcomes for individuals using our service. You will be responsible, accountable and hold yourself to the highest standards in every interaction with others. You must be able to follow service policies and procedure and embody a conscientious approach with a flexible attitude and the ability to cope with a busy office and varied workload where accuracy and attention to detail is essential. It is essential that the post holder has a good basic level of education, which must include GCSE (or equivalent) in English Language at Grade 4 or above and an NVQ Level 2, or above, qualification. You must have at least 1 year's recent experience in an administration role. It would be helpful to have experience of using electronic applications and database systems; however this is not essential as training will be provided. Why Join Us? Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM. Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference. By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country. What we offer you

27 days Annual leave, increasing with length of service, plus bank holidays

Enhanced Occupational Sick pay

Access to our workplace pension scheme

Family friendly and flexible working arrangements to support a good work life balance

Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources

Life Assurance and Free Will writing service

Blue Light Card and Charity Workers discounts

Access to Tickets for Good

Employee recognition and celebration schemes

A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations

How to Apply At Mental Health Matters, we are committed to safer recruitment and ensuring that we appoint people who share our values and are dedicated to making a positive difference. If you are interested in this opportunity, please complete our online application form. As part of your application, you will be asked to answer a number of questions to demonstrate how your skills, knowledge and experience meet the criteria outlined in the person specification. We encourage you to provide examples that highlight your suitability for the role. For further information about our recruitment and selection processes, please refer to our Candidate Guide. Equality, Diversity and Inclusion We are proud to be an equal opportunities employer and are committed to building a diverse and inclusive workforce that reflects the communities we serve. We believe everyone should have access to fair and accessible opportunities, and we are committed to ensuring our recruitment processes are welcoming and inclusive for all. During the application process, we may ask for some personal information to help us understand how we can make our recruitment practices as fair and accessible as possible. Any information you provide will be treated confidentially and used solely for this purpose. We value the unique experiences, perspectives and contributions that diversity brings and are committed to creating a culture where everyone feels respected, supported and able to be themselves. Interested in Finding Out More? We welcome informal conversations about the role. If you would like to discuss the opportunity further, please contact: Sarah Wood at We look forward to hearing from you and welcoming talented people who share our passion for improving mental health and changing lives. The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment. Please note that due to the sensitive nature of the duties, a DBS will be sought in the event of a successful application.

Person Specification

Qualifications

Essential

• It is essential that the post holder has a good basic level of education, which must include GCSE (or equivalent) in English Language at Grade 4 or above and an NVQ Level 2, or above, qualification. You must have at least 1 year's recent experience in an administration role. It would be helpful to have experience of using electronic applications and database systems; however this is not essential as training will be provided.

Experience

Essential

• It is essential that the post holder has a good basic level of education, which must include GCSE (or equivalent) in English Language at Grade 4 or above and an NVQ Level 2, or above, qualification. You must have at least 1 year's recent experience in an administration role. It would be helpful to have experience of using electronic applications and database systems; however this is not essential as training will be provided.

Person Specification

Qualifications

Essential

• It is essential that the post holder has a good basic level of education, which must include GCSE (or equivalent) in English Language at Grade 4 or above and an NVQ Level 2, or above, qualification. You must have at least 1 year's recent experience in an administration role. It would be helpful to have experience of using electronic applications and database systems; however this is not essential as training will be provided.

Experience

Essential

• It is essential that the post holder has a good basic level of education, which must include GCSE (or equivalent) in English Language at Grade 4 or above and an NVQ Level 2, or above, qualification. You must have at least 1 year's recent experience in an administration role. It would be helpful to have experience of using electronic applications and database systems; however this is not essential as training will be provided.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mental Health Matters

Address

Ribban Court, 20 Dallam Lane, Warrington, WA2 7NG

Warrington

WA2 7NG

United Kingdom

Employer's website

https://www.mhm.org.uk/ (Opens in a new tab)

Employer details

Employer name

Mental Health Matters

Address

Ribban Court, 20 Dallam Lane, Warrington, WA2 7NG

Warrington

WA2 7NG

United Kingdom

Employer's website

https://www.mhm.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

People and Organisational Development

MHM Recruitment Team

[email protected]

01915163500

Details

Date posted

30 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,913 to £22,913 a year

Contract

Permanent

Working pattern

Part-time

Reference number

R000674

Job locations

Ribban Court, 20 Dallam Lane, Warrington, WA2 7NG

Warrington

WA2 7NG

United Kingdom

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Mental Health Matters's privacy notice (opens in a new tab)

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