Switchboard Operator
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The Shrewsbury and Telford Hospital NHS Trust Switchboard Operator
The closing date is 15 November 2026
Job summary
Often referred to as the Hub of the Hospital, Switchboard is open 24-7, 52 weeks of the year.
Are you a skilled multitasker who can remain calm under pressure, whilst providing outstanding patient care? The post holder will be able to work under pressure, enjoy challenges and be flexible.
We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.
Main duties of the job
- General call taking dealing with Emergency calls Rota watch relating to on call staff Swiss phone paging system.
- To operate a Net call telephone system without supervision.
- To operate the bleep system, issue and re-programme bleeps in the absence of the Supervisor.
- To assist with telephone enquiries from members of the Trust, general public, GP's, Hospitals and other organisations.
- General call taking dealing with Emergency calls Rota watch relating to on call staff Swiss Phone paging system.
- To take part in a rota system, covering 24-hours, 7 days per week.
- To be knowledgeable and fully competent of answering and following procedures for all emergency telephone calls/alarms, e.g., cardiac arrest, fire, helicopter landing trauma, paediatric emergencies and major incidents.
- To monitor all audible alarms and in the event of the alarms being activated inform the appropriate staff.
About us
Our Poppy's Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team -- clinical or non-clinical -- plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values -- ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
Details
Date posted
30 October 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year per annum/pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
223-SBO-820
Job locations
Royal Shrewsbury Hospital
Mytton Oak Road
Shrewsbury
SY38XQ
United Kingdom
Job description
Job responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Job description
Job responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person Specification
Knowledge and experience
Desirable
- Switchboard experience
- Working knowledge of Mitel System
- Working knowledge of Stanley Blick paging system
- Knowledge of medical terminology
Skills
Essential
- Keyboard skills
Knowledge and experience
Desirable
- Switchboard experience
- Working knowledge of Mitel System
- Working knowledge of Stanley Blick paging system
- Knowledge of medical terminology
Skills
Essential
- Keyboard skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Shrewsbury and Telford Hospital NHS Trust
Address
Royal Shrewsbury Hospital
Mytton Oak Road
Shrewsbury
SY38XQ
United Kingdom
Employer's website
http://www.sath.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
The Shrewsbury and Telford Hospital NHS Trust
Address
Royal Shrewsbury Hospital
Mytton Oak Road
Shrewsbury
SY38XQ
United Kingdom
Employer's website
http://www.sath.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Switchboard Manager
Pauline Harbourne
01743261010
Details
Date posted
30 October 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year per annum/pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
223-SBO-820
Job locations
Royal Shrewsbury Hospital
Mytton Oak Road
Shrewsbury
SY38XQ
United Kingdom
Supporting documents
Privacy notice
The Shrewsbury and Telford Hospital NHS Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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