Quality Systems and Intelligence Manager

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Welsh Ambulance NHS Trust Quality Systems and Intelligence Manager

The closing date is 15 November 2026

Apply for this job

Job summary

An exciting opportunity has arisen for a dynamic and highly motivated individual to join the Quality Governance Team, supporting the development, implementation and maintenance of quality management systems through use of Quality Intelligence systems and analysis, helping to ensure compliance with the Health & Social Care (Quality & Engagement (Wales) Act 2020.

The post holder will analyse information & intelligence to identify trends, generate incidents, turn data into knowledge, and produce comprehensive reports that support decision making processes.

The role also includes leading on initiatives to improve quality intelligence systems and processes that enhance efficiency, driving continuous improvement within the organisation, managing and mentoring quality professionals, and fostering a culture of excellence and collaboration.

This position is a part-time 0.50 wte, with Monday to Friday daytime working.

Main duties of the job

The Quality Systems and Intelligence Manager will serve as a technical expert for quality governance reporting systems, providing project leadership and management with responsibility for the development of systems and working practices.

The role also includes systems training, providing professional support and guidance to users of Quality Governance Systems, and Line Management of the Datix Team. The successful applicant will have freedom to research, design and develop intricate data sets, and will be responsible for data cleansing and validation to ensure stored information is of the highest quality,

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

Details

Date posted

30 October 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£50,129 to £57,365 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time, Home or remote working

Reference number

020-AC088-1026

Job locations

Base to be determined with successful candidate

Base to be determined with successful candidate

LL17 0LJ

United Kingdom

Job description

Job responsibilities

You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person specification Qualifications and knowledge

Essential criteria

• Educated to degree level in relevant subject (such as workforce management information systems) or equivalent experience.
• Advanced ICT, Excel qualification or evidence of equivalent operational application.
• Highly specialist knowledge in Management Information System administration and business intelligence.
• Project Management qualification Prince 2 or evidence of knowledge experience.

Desirable criteria

• Specialist Knowledge of rostering systems, demand and capacity, workforce management systems.

Skills and Attributes

Essential criteria

• Proficient use of Microsoft Office including advanced excel and MIS database knowledge and skills including the use of pivot tables
• Advanced Keyboard Skills
• Excellent analytical skills.
• Ability to translate complex data and trends into clear reports, presentations, graphs and apply robust contextual narrative.
• Communication of complex information in clear and understandable way to other experts and non-experts (in writing and verbally)
• Collaboration and engagement of key stakeholders
• Engaging leadership and management capability
• Performance orientation
• Excellent planning and organizational skills
• Problem solving
• Ability to design and deliver system training programmes.

Desirable criteria

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Experience

Essential criteria

• Evidence of effective system development, management and utilisation of RL Datix Cymru and Civica or similar quality management information systems.
• Leading and developing teams
• Instructional methods in training staff in information systems
• Implementing new procedures and/or systems

Desirable criteria

• Project management procurement.
• Ability to create ad-hoc business reports using advanced reporting skills and appropriate software solutions
• SQL knowledge, Power BI an advantage
• Experience of working in the NHS and/or an emergency service

Job description

Job responsibilities

You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person specification Qualifications and knowledge

Essential criteria

• Educated to degree level in relevant subject (such as workforce management information systems) or equivalent experience.
• Advanced ICT, Excel qualification or evidence of equivalent operational application.
• Highly specialist knowledge in Management Information System administration and business intelligence.
• Project Management qualification Prince 2 or evidence of knowledge experience.

Desirable criteria

• Specialist Knowledge of rostering systems, demand and capacity, workforce management systems.

Skills and Attributes

Essential criteria

• Proficient use of Microsoft Office including advanced excel and MIS database knowledge and skills including the use of pivot tables
• Advanced Keyboard Skills
• Excellent analytical skills.
• Ability to translate complex data and trends into clear reports, presentations, graphs and apply robust contextual narrative.
• Communication of complex information in clear and understandable way to other experts and non-experts (in writing and verbally)
• Collaboration and engagement of key stakeholders
• Engaging leadership and management capability
• Performance orientation
• Excellent planning and organizational skills
• Problem solving
• Ability to design and deliver system training programmes.

Desirable criteria

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Experience

Essential criteria

• Evidence of effective system development, management and utilisation of RL Datix Cymru and Civica or similar quality management information systems.
• Leading and developing teams
• Instructional methods in training staff in information systems
• Implementing new procedures and/or systems

Desirable criteria

• Project management procurement.
• Ability to create ad-hoc business reports using advanced reporting skills and appropriate software solutions
• SQL knowledge, Power BI an advantage
• Experience of working in the NHS and/or an emergency service

Person Specification

Qualifications and knowledge

Essential

• Educated to degree level in relevant subject (such as workforce management information systems) or equivalent experience
• Advanced ICT, Excel qualification or evidence of equivalent operational application.
• Highly specialist knowledge in Management Information System administration and business intelligence.
• Project Management qualification Prince 2 or evidence of knowledge experience.

Desirable

• Specialist Knowledge of rostering systems, demand and capacity, workforce management systems.

Experience

Essential

• Evidence of effective system development, management and utilisation of RL Datix Cymru and Civica or similar quality management information systems.
• Leading and developing teams
• Instructional methods in training staff in information systems
• Implementing new procedures and/or systems

Desirable

• Project management procurement
• Ability to create ad-hoc business reports using advanced reporting skills and appropriate software solutions
• SQL knowledge, Power BI an advantage
• Experience of working in the NHS and/or an emergency service

Skills and Attributes

Essential

• Proficient use of Microsoft Office including advanced excel and MIS database knowledge and skills including the use of pivot tables
• Advanced Keyboard Skills
• Excellent analytical skills.
• Ability to translate complex data and trends into clear reports, presentations, graphs and apply robust contextual narrative
• Communication of complex information in clear and understandable way to other experts and non-experts (in writing and verbally)
• Collaboration and engagement of key stakeholders
• Engaging leadership and management capability
• Performance orientation
• Excellent planning and organizational skills
• Problem solving
• Ability to design and deliver system training programmes.

Desirable

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Person Specification

Qualifications and knowledge

Essential

• Educated to degree level in relevant subject (such as workforce management information systems) or equivalent experience
• Advanced ICT, Excel qualification or evidence of equivalent operational application.
• Highly specialist knowledge in Management Information System administration and business intelligence.
• Project Management qualification Prince 2 or evidence of knowledge experience.

Desirable

• Specialist Knowledge of rostering systems, demand and capacity, workforce management systems.

Experience

Essential

• Evidence of effective system development, management and utilisation of RL Datix Cymru and Civica or similar quality management information systems.
• Leading and developing teams
• Instructional methods in training staff in information systems
• Implementing new procedures and/or systems

Desirable

• Project management procurement
• Ability to create ad-hoc business reports using advanced reporting skills and appropriate software solutions
• SQL knowledge, Power BI an advantage
• Experience of working in the NHS and/or an emergency service

Skills and Attributes

Essential

• Proficient use of Microsoft Office including advanced excel and MIS database knowledge and skills including the use of pivot tables
• Advanced Keyboard Skills
• Excellent analytical skills.
• Ability to translate complex data and trends into clear reports, presentations, graphs and apply robust contextual narrative
• Communication of complex information in clear and understandable way to other experts and non-experts (in writing and verbally)
• Collaboration and engagement of key stakeholders
• Engaging leadership and management capability
• Performance orientation
• Excellent planning and organizational skills
• Problem solving
• Ability to design and deliver system training programmes.

Desirable

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Welsh Ambulance NHS Trust

Address

Base to be determined with successful candidate

Base to be determined with successful candidate

LL17 0LJ

United Kingdom

Employer's website

https://www.ambulance.wales.nhs.uk/en/5 (Opens in a new tab)

Employer details

Employer name

Welsh Ambulance NHS Trust

Address

Base to be determined with successful candidate

Base to be determined with successful candidate

LL17 0LJ

United Kingdom

Employer's website

https://www.ambulance.wales.nhs.uk/en/5 (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Head of Quality Improvement and Assurance

Chris Evans

[email protected]

Details

Date posted

30 October 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£50,129 to £57,365 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time, Home or remote working

Reference number

020-AC088-1026

Job locations

Base to be determined with successful candidate

Base to be determined with successful candidate

LL17 0LJ

United Kingdom

Supporting documents

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Welsh Ambulance NHS Trust's privacy notice (opens in a new tab)

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