Crisis House Manager
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Devon Partnership NHS Trust Crisis House Manager
The closing date is 15 November 2026
Job summary
We are looking for a dynamic, enthusiastic and motivated individual to join our team at the Redhills Crisis house as House Manager. The post is a permanent post for 37.5 hours per week.
This post is advertised and open for both qualified and unqualified members of staff with relevant experience.
Redhills is a short-term, community-based alternative to inpatient admission for individuals in mental health crisis who can be safely managed in a less restrictive setting. Redhills Crisis House is a 5 bedded Crisis Provision in which offers an alternative to admission under the care of the Crisis Resolution and Home Treatment Teams (CRHTT).
Main duties of the job
Main duties include day to day management of the environment including operational activities such as rostering, auditing and management of junior colleagues. You are expected to be involved directly with service users, role modelling therapeutic engagement and working creatively to support people at time of crisis.
All residents at the property are supported clinically by the respective CRHTT and this will allow for any clinical support/supervision required and all admissions will be carefully assessed and gate kept via CRHTT.
Further detail of specific duties can be found in the attached job description.
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
Our values
We not only recruit employees based on their qualifications & experience - we recruit individuals who possess and demonstrate the behaviours which underpin the core values of our organisation. These values include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health & learning disabilities. We are a Disability Confident Employer.
Details
Date posted
30 October 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,073 to £39,043 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
C9369-26-0685-2
Job locations
Redhills House
Exwick Road
Exeter
EX4 2DA
United Kingdom
Job description
Job responsibilities
Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.
Job description
Job responsibilities
Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.
Person Specification
Qualifications
Essential
- NVQ/QCF Level 3 in Health and Social Care or equivalent and willingness to work towards achieving the Foundation Degree. Qualification must be achieved within agreed timescale.
- Evidence of working with people who have lived experience of mental health challenges.
- A willingness to complete Trust Mandatory Courses.
Desirable
- Foundation Degree in Health and Social Care
Knowledge
Essential
- Person centred care
- Evidenced based knowledge of best practice in caring for patients in the designated field.
- Legal frameworks including Mental Health legislation
- Care Programme Approach
- Knowledge of Multi-Disciplinary Working
- Understanding of Recovery principles in Mental Health
- Relevant specialist training
- Knowledge of Crisis interventions
- Excellent IT skills
Desirable
- Roster management experience and knowledge
Skills and Abilities
Essential
- Compassionate in meeting the needs of vulnerable people and their families and carers.
- Able to work flexibly and co-operatively as part of a team.
- Committed to continual quality and service improvement.
- Self-awareness and committed to continual personal development.
- Excellent communication skills including the ability to engage with clients experiencing a wide range of mental health problems.
- Ability to communicate with a wide range of professionals from various settings.
- Group work skills.
- Ability to assess situations, make decisions, co-ordinate and organise appropriate responses
- Ability to assess risk.
- Have an awareness and ability to maintain personal boundaries.
- Basic computer skills.
- Effective verbal and written communication skills.
- Time management and ability to prioritise effectively.
- Competency in record keeping (within agreed timescales).
- Able to prioritise work to reflect changing needs.
- Able to work without direct supervision.
- Ability to work flexibly.
- Ability to work to deadlines.
Experience
Essential
- Previous experience of working with people with mental ill health or learning disabilities.
- Previous experience as a Band 3 HCA or equivalent in a care environment.
- Experience of working in a Multi-Disciplinary environment.
- Experience of staff management
- Experience of Governance
- Experience of overseeing HR processes
- Experience of delivering staff supervision
Desirable
- Leadership training
Qualifications
Essential
- NVQ/QCF Level 3 in Health and Social Care or equivalent and willingness to work towards achieving the Foundation Degree. Qualification must be achieved within agreed timescale.
- Evidence of working with people who have lived experience of mental health challenges.
- A willingness to complete Trust Mandatory Courses.
Desirable
- Foundation Degree in Health and Social Care
Knowledge
Essential
- Person centred care
- Evidenced based knowledge of best practice in caring for patients in the designated field.
- Legal frameworks including Mental Health legislation
- Care Programme Approach
- Knowledge of Multi-Disciplinary Working
- Understanding of Recovery principles in Mental Health
- Relevant specialist training
- Knowledge of Crisis interventions
- Excellent IT skills
Desirable
- Roster management experience and knowledge
Skills and Abilities
Essential
- Compassionate in meeting the needs of vulnerable people and their families and carers.
- Able to work flexibly and co-operatively as part of a team.
- Committed to continual quality and service improvement.
- Self-awareness and committed to continual personal development.
- Excellent communication skills including the ability to engage with clients experiencing a wide range of mental health problems.
- Ability to communicate with a wide range of professionals from various settings.
- Group work skills.
- Ability to assess situations, make decisions, co-ordinate and organise appropriate responses
- Ability to assess risk.
- Have an awareness and ability to maintain personal boundaries.
- Basic computer skills.
- Effective verbal and written communication skills.
- Time management and ability to prioritise effectively.
- Competency in record keeping (within agreed timescales).
- Able to prioritise work to reflect changing needs.
- Able to work without direct supervision.
- Ability to work flexibly.
- Ability to work to deadlines.
Experience
Essential
- Previous experience of working with people with mental ill health or learning disabilities.
- Previous experience as a Band 3 HCA or equivalent in a care environment.
- Experience of working in a Multi-Disciplinary environment.
- Experience of staff management
- Experience of Governance
- Experience of overseeing HR processes
- Experience of delivering staff supervision
Desirable
- Leadership training
Employer details
Employer name
Devon Partnership NHS Trust
Address
Redhills House
Exwick Road
Exeter
EX4 2DA
United Kingdom
Employer's website
https://www.dpt.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Devon Partnership NHS Trust
Address
Redhills House
Exwick Road
Exeter
EX4 2DA
United Kingdom
Employer's website
https://www.dpt.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Service Manager - CRHTT
Jade Reeves
07785518310
Details
Date posted
30 October 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,073 to £39,043 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
C9369-26-0685-2
Job locations
Redhills House
Exwick Road
Exeter
EX4 2DA
United Kingdom
Supporting documents
Supporting links (all open in new tabs)
Benefits of being in the NHS Pension Scheme
Coming to work in the UK Visa information
Who Devon Partnership NHS Trust are and what we do
Privacy notice
Devon Partnership NHS Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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