Receptionist/Clerk - Emergency Department

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Dorset County Hospital NHS Foundation Trust Receptionist/Clerk - Emergency Department

The closing date is 12 November 2026

Apply for this job

Job summary

Part time hours available.

This is an exciting opportunity to work as part of a small friendly team undertaking receptionist and administrative duties in our Emergency Department.

The Emergency Department is a busy, interesting place to work and sees 47,000 patients a year on average and the majority of them are booked in by our ED Receptionist/Clerk Team.

Emergency Department Reception operates 24 hours a day, 7 days a week so you will work as part of a rota.

You will be allocated a mixture of shifts including nights, weekends and some bank holidays.

• Early - 6:30am - 2:30pm
• Double Up - 10:30am - 6:30pm
• Late - 2:30pm - 10:30pm
• Twilight - 6:30pm - 2:30am
• Night - 10:30pm - 6:30am

Rotas are planned 6 weeks in advance, you will have the ability to request certain shifts and days off and enhancements are payable for unsociable hours.

If you have good customer service, communication and administrative skills, are flexible in your approach, reliable and enjoy working in a busy, dynamic environment we would love to hear from you.

Main duties of the job

The role is located within the Emergency Department at Dorset County Hospital in Dorchester.

Your role will include:

• Duties associated with the Emergency Department Reception
  • Booking in Ambulances
  • Booking in Walk-in Patients
  • Assisting Patients Relatives
  • Answering phone calls from other hospital wards
• Duties associated with Bed Bureau
  • Answering calls from GP Surgeries
  • Liaising with speciality services
  • Booking transport for patients

At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff

Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities.

About us

We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidate's individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.

Right to Work in the UK: This role is not available for Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post in line with UKVI regulations.

Details

Date posted

30 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year Pro Rata Per Annum - Enhancements for unsociable hours & BH

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

405-26-AC533ED

Job locations

Dorset County Hospital

Williams Avenue

Dorchester

DT1 2JY

United Kingdom

Job description

Job responsibilities

Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.

Please contact us at [email protected] you are unable to view or download the attachment.

For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.

Job description

Job responsibilities

Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.

Please contact us at [email protected] you are unable to view or download the attachment.

For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.

Person Specification

Skills & Abilities

Essential

• Evidence of data entry experience
• Evidence of effective communication skills, both written and oral
• Evidence of ability to respond quickly to changing priorities, organising and prioritising own workload to meet deadlines
• Evidence of ability to work with minimal supervision
• Evidence of ability to exercise judgement when dealing with patient queries
• Able to demonstrate attention to detail and a high level of accuracy in administrative work
• Ability to build and maintain good working relationships within a team

Desirable

• An understanding of confidentiality and the requirement for this to be maintained
• Evidence of experience working in an environment with frequent interruptions which may at times be challenging and/or distressing

Knowledge & Experience

Essential

• Experience of working with computer systems, to include Microsoft Office

Desirable

• Experience of working in a busy administrative, receptionist or customer service focused environment
• Experience of working in a clinical environment
• Experience of working with electronic record systems

Education, Qualifications & Training

Essential

• Educated to GCSE level or equivalent, including English (at Grade C/4 or above)

Desirable

• Evidence of further education or training, for example an NVQ level 3 in business or administration, A levels, or equivalent experience

Person Specification

Skills & Abilities

Essential

• Evidence of data entry experience
• Evidence of effective communication skills, both written and oral
• Evidence of ability to respond quickly to changing priorities, organising and prioritising own workload to meet deadlines
• Evidence of ability to work with minimal supervision
• Evidence of ability to exercise judgement when dealing with patient queries
• Able to demonstrate attention to detail and a high level of accuracy in administrative work
• Ability to build and maintain good working relationships within a team

Desirable

• An understanding of confidentiality and the requirement for this to be maintained
• Evidence of experience working in an environment with frequent interruptions which may at times be challenging and/or distressing

Knowledge & Experience

Essential

• Experience of working with computer systems, to include Microsoft Office

Desirable

• Experience of working in a busy administrative, receptionist or customer service focused environment
• Experience of working in a clinical environment
• Experience of working with electronic record systems

Education, Qualifications & Training

Essential

• Educated to GCSE level or equivalent, including English (at Grade C/4 or above)

Desirable

• Evidence of further education or training, for example an NVQ level 3 in business or administration, A levels, or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorset County Hospital NHS Foundation Trust

Address

Dorset County Hospital

Williams Avenue

Dorchester

DT1 2JY

United Kingdom

Employer's website

https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)

Employer details

Employer name

Dorset County Hospital NHS Foundation Trust

Address

Dorset County Hospital

Williams Avenue

Dorchester

DT1 2JY

United Kingdom

Employer's website

https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Business Manager

Rachel Scarff

[email protected]

01305255802

Details

Date posted

30 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year Pro Rata Per Annum - Enhancements for unsociable hours & BH

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

405-26-AC533ED

Job locations

Dorset County Hospital

Williams Avenue

Dorchester

DT1 2JY

United Kingdom

Supporting documents

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