Outpatients Receptionist
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Cwm Taf Morgannwg University Health Board Outpatients Receptionist
The closing date is 02 November 2026
Job summary
To contribute to the provision of health care to patients; providing a comprehensive and confidential Reception/clerical support in relation to attendances at the Outpatients Department.
At all times the appropriate systems, procedures, policies and processes must be followed for all patients to experience a smooth journey at all times.
This post is advertised as Welsh Essential. Candidates need to demonstrate Welsh Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. This doesn't mean 'fluency'. Level 3 means being able to communicate in Welsh during everyday customer service activities, such as greeting customers, answering calls, responding to routine enquiries, providing information, arranging appointments and taking messages. These skills are essential to enable the post holder to deliver services through the medium of Welsh when required. Have a look at our 'Croeso Candidate' booklet below for more information. If you have these Welsh language skills, please apply!
This post is fixed term/secondment for 12 months due to service needs. Anyone wishing to apply for the post as a secondment must seek approval from their Line Manager before applying.
Main duties of the job
We are seeking a highly motivated individual to work within The Outpatients Departments at The Royal Glamorgan Hospital and Ysbyty Cwm Rhondda.
We aim to provide a high standard of care within our unit and are looking for someone who is enthusiastic, motivated, has a friendly manner and an excellent work ethic.
Good organisational and communication skills are essential as well as a flexible approach to work across sites. The successful candidate will have ideally have previous office and front of house experience, ideally in a similar role within the NHS, or other health related environment. A good general education, 3 GCSEs or equivalent, are required. Knowledge of Health Board IT systems to include WPAS would be desirable although full training will be given.
The successful candidate will be able to work in a busy environment and have a sensitive, caring and non-judgemental attitude towards others. They must also be flexible in their role. Weekend working is essential.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
o We listen, learn, and improveo We treat everyone with respecto We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Details
Date posted
30 October 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£26,300 a year per annum pro rata
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
110-AC239-1026W
Job locations
Outpatients Department, Royal Glamorgan Hospital
Ynysmaerdy
Pontyclun
CF72 8XR
United Kingdom
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Knowledge
Essential
- Knowledge of administrative systems, admission, patient information systems, hospital departments, clerical/office procedures, data input procedures acquired through on-the-job training
Desirable
- Knowledge of WPAS and Patient information systems
Skills
Essential
- Computer Skills
- Welsh Language Skills (Level 3 and above/B2)
Desirable
- CTM computer systems
Experience
Essential
- Experience of working with members of the public
- Welsh language skills in Speaking/Listening at level 3 or above.
Desirable
- Previous experience of working within the NHS
Knowledge
Essential
- Knowledge of administrative systems, admission, patient information systems, hospital departments, clerical/office procedures, data input procedures acquired through on-the-job training
Desirable
- Knowledge of WPAS and Patient information systems
Skills
Essential
- Computer Skills
- Welsh Language Skills (Level 3 and above/B2)
Desirable
- CTM computer systems
Experience
Essential
- Experience of working with members of the public
- Welsh language skills in Speaking/Listening at level 3 or above.
Desirable
- Previous experience of working within the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cwm Taf Morgannwg University Health Board
Address
Outpatients Department, Royal Glamorgan Hospital
Ynysmaerdy
Pontyclun
CF72 8XR
United Kingdom
Employer's website
https://joinctm.wales/ (Opens in a new tab)
Employer details
Employer name
Cwm Taf Morgannwg University Health Board
Address
Outpatients Department, Royal Glamorgan Hospital
Ynysmaerdy
Pontyclun
CF72 8XR
United Kingdom
Employer's website
https://joinctm.wales/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Reception Manager / Rheolwr y Dderbynfa
Sharon Fisher
01443443293
Details
Date posted
30 October 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£26,300 a year per annum pro rata
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
110-AC239-1026W
Job locations
Outpatients Department, Royal Glamorgan Hospital
Ynysmaerdy
Pontyclun
CF72 8XR
United Kingdom
Supporting documents
Privacy notice
Cwm Taf Morgannwg University Health Board's privacy notice (opens in a new tab)
Support links
© Crown copyright
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