Service Manager – Regional Service User Network

Salary:NJC SCP Pt 35 £46,142 per annum, (Pro rata £27,685) plus 6% employer pension

Location: ASCERT office with hybrid working, Northern Ireland

Working pattern: Part time, 21 hours per week. Fixed term until March 2028 (subject to funding)

About the role

ASCERT is a Northern Ireland charity and one of the best-known providers of services addressing drug and alcohol related issues. We work from bases in Lisburn, Omagh and Belfast, and we are closely involved in shaping policy and strategy at regional and local level.

We are expanding our Regional Service User Network team and are looking for a Service Manager to develop, co-ordinate and manage a regional network of groups and individuals with lived and living experience of substance use. The Network offers support, information exchange, better communication, contacts and advice on good practice. It also gives people a regional voice in planning, delivering and evaluating substance use services across Northern Ireland.

You will report to the Director of Operations.

What you’ll be doing

• Developing, co-ordinating and managing the regional service user network

• Making sure portfolio KPIs are achieved

• Managing the contract and overseeing day-to-day operations

• Leading network services, communication and stakeholder relationships

• Line managing a project support worker, and over time supporting the management of volunteers

• Supervising service staff and volunteers

• Managing service performance and quality

What’s on offer

• 28 days annual leave plus 11 bank and public holidays

• Christmas shopping day

• Time off for Mental Health Awareness

• Time off in lieu policy

• Hybrid working options

• Competitive employer pension contributions

• Investors in People Gold employer

• Career development and training opportunities

• Staff wellbeing programme

• Employee Assistance Programme through Westfield Health Cash Plan

• Staff working groups, giving you a say in organisational development

• Staff representatives

• Staff reward and recognition programme

You may have experience of the following: Service User Involvement Manager, Lived Experience Network Manager, Substance Use Service Manager, Drug and Alcohol Service Manager, Network Manager, Service User Engagement Manager, Community Engagement Manager, Service Development Manager, Peer Support Service Manager, Project Manager Substance Use