Support Administrator

Sustainable Housing Support Officer

Contract Type: Fixed Term Contract

Contract Duration (Fixed Term): Until 31/03/2028

Hours Per Week: 37

Salary Range: £27,709 – £31,015 per annum

Location: Horncastle

Closing Date: 02/11/2026

East Lindsey District Council are recruiting for a Sustainable Housing Support Officer.

This is an exciting opportunity to join the Home Energy Advice and Retrofit Team, supporting the delivery of high-profile programmes that help reduce fuel poverty, improve the energy efficiency of homes and support our wider climate change ambitions.

As the first point of contact for residents, you will provide support and guidance by phone, email and in person, assisting with grant applications, energy advice enquiries and programme administration. You will work closely with homeowners, landlords, contractors and colleagues to help ensure projects are delivered successfully and within agreed timescales. The role will also involve occasional visits to residents' homes and travel across Boston, South Holland and East Lindsey.

This is a varied and rewarding role where no two days are the same. We're looking for someone with excellent communication and organisational skills, strong attention to detail and a positive, customer-focused approach. Previous experience in housing, community support, administration or customer service would be beneficial, although full training will be provided.

This is a fantastic opportunity to be part of an award-winning team making a significant difference to the lives of residents throughout South and East Lincolnshire. You will be part of a collaborative and flexible team with the benefits of hybrid working and regular social opportunities.

For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.

Benefits

We offer excellent terms and conditions of employment including:

• Access to the Local Government Pension Scheme – enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life
• Generous annual leave scheme plus option to buy more
• Employee Assistance Programme
• Employee Benefits Platform including retail, holiday, and leisure discounts
• Cycle to work scheme*
• Flu Jabs
• Free Eye Test voucher for regular screen users
• Flexible Working Policy
• Agile Working Policy*
• Car Mileage reimbursement*
• Long service recognition
• Excellent career progression and training opportunities

*Certain restrictions may apply.

We also offer a wide range of family friendly policies designed to enable you to balance your work and home life, manage your personal responsibilities and support you in times of difficulty.

About Us

Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South and East Lincolnshire Councils Partnership – the largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.

Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.

The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website.

The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually / in person when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.