Receptionist - Emergency Department (Shift work)

Job Advert Skip to main content

document.body.className = ((document.body.className) ? document.body.className + ' js-enabled' : 'js-enabled');

Cookies on NHS Jobs

We've put some small files called cookies on your device to help us make improvements to our site.

To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose.

Accept analytics cookies Do not accept analytics cookies

Jobs

Menu

• Sign in
• Create an account

• English
• Cymraeg

Menu Close menu

• Search
• Sign in
• Create an account
• Display in Welsh (Cymraeg)

• Search
• Sign in
• Create an account
• Display in Welsh (Cymraeg)

BETA Your feedback will help us to improve this service.

Royal United Hospitals Bath NHS Foundation Trust Receptionist - Emergency Department (Shift work)

The closing date is 25 September 2026

Apply for this job

Job summary

Emergency Department Receptionist - Part Time 30 hours per week

This role is offered on a 6 month secondment or fixed term contract.

Are you looking for varied shift work in a fast-paced environment, with excellent learning opportunities and no two days the same? If so, we would love to hear from you.

We are looking for a motivated and reliable Receptionist to join our Emergency Department Reception Team. This is a busy, 24-hour service where you will play a vital role in supporting patients arriving via GP referral, ambulance, or self-presentation.

The Emergency Department operates 24 hours a day, 7 days a week, 365 days a year, including bank holidays. The role therefore requires flexibility to support a range of shift patterns across these service hours.

We are currently offering a part-time vacancy and provide a supportive and welcoming environment within an enthusiastic and committed team of receptionists and clinical staff. This is an excellent opportunity to develop your skills while working in a dynamic and rewarding setting.

Main duties of the job

• To provide an efficient and comprehensive administration and reception service, supporting the Emergency Departments clinical teams.
• To provide front of house services to patients and relatives in a professional and sensitive manner ensuring confidentiality at all times
• To deal with all Emergency Department telephone and email queries
• Book in and direct all patients who attend the Emergency Department, carrying out a basic triage of patients, taking into account the severity of the complaint, and ensure clinical staff are aware of their arrival as necessary.
• Provide empathy when dealing with highly sensitive areas, such as relations of very poorly or deceased patients, or with sensitive health conditions.
• To undertake any clerical duties as deemed necessary and reasonable, working autonomously and without direct supervision to prioritise and complete the workload, using established practices and procedures, seeking support if appropriate.

About us

At the RUH we're proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working in the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Details

Date posted

15 September 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum, pro rata

Contract

Fixed term

Duration

6 months

Working pattern

Part-time

Reference number

427-8256368

Job locations

Royal United Hospital Bath

Combe Park

Bath

BA1 3NG

United Kingdom

Job description

Job responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Job description

Job responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Person Specification

Qualifications

Essential

• Must have understanding and knowledge of general office equipment i.e. computer, photocopier, scanner, telephone system
• Evidence of good literacy skills
• Evidence of good numeracy skills
• NVQ Level 3 or equivalent in Customer Service or evidence of equivalent practical experience

Desirable

• ICT qualifications

Specific Skills

Essential

• Ability to handle several tasks at once with frequent interruptions and prioritise workload
• Evidence of ability to communicate with all levels of staff and members of the public
• An understanding of the meaning of confidentiality and the requirement for this to be maintained
• Ability to deal with the general stresses of working with difficult patients and the distressing circumstances that can arise

Knowledge and experience

Essential

• Previous experience within a clerical environment
• Previous experience working with Patient Administration systems

Desirable

• Previous Emergency Department or Hospital receptionist experience

Person Specification

Qualifications

Essential

• Must have understanding and knowledge of general office equipment i.e. computer, photocopier, scanner, telephone system
• Evidence of good literacy skills
• Evidence of good numeracy skills
• NVQ Level 3 or equivalent in Customer Service or evidence of equivalent practical experience

Desirable

• ICT qualifications

Specific Skills

Essential

• Ability to handle several tasks at once with frequent interruptions and prioritise workload
• Evidence of ability to communicate with all levels of staff and members of the public
• An understanding of the meaning of confidentiality and the requirement for this to be maintained
• Ability to deal with the general stresses of working with difficult patients and the distressing circumstances that can arise

Knowledge and experience

Essential

• Previous experience within a clerical environment
• Previous experience working with Patient Administration systems

Desirable

• Previous Emergency Department or Hospital receptionist experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal United Hospitals Bath NHS Foundation Trust

Address

Royal United Hospital Bath

Combe Park

Bath

BA1 3NG

United Kingdom

Employer's website

https://www.ruh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal United Hospitals Bath NHS Foundation Trust

Address

Royal United Hospital Bath

Combe Park

Bath

BA1 3NG

United Kingdom

Employer's website

https://www.ruh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Admin Team Leader

Paula Fullbrook

[email protected]

01225826307

Details

Date posted

15 September 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum, pro rata

Contract

Fixed term

Duration

6 months

Working pattern

Part-time

Reference number

427-8256368

Job locations

Royal United Hospital Bath

Combe Park

Bath

BA1 3NG

United Kingdom

Supporting documents

Privacy notice

Royal United Hospitals Bath NHS Foundation Trust's privacy notice (opens in a new tab)

Support links

• Privacy policy
• Terms and conditions
• Accessibility Statement
• Cookies
• Help and guidance

© Crown copyright