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Ambulatory Care/ Care of Older people Administrator

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Whittington Hospital NHS TrustLondon

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Whittington Hospital NHS Trust Ambulatory Care/ Care of Older people Administrator

The closing date is 28 September 2026

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Job summary

Title: Ambulatory Care/ Care of Older people Administrator

Grade: Band 3

Annual Leave: 27 days per annum increasing to 29 days after 5 years NHS service and 33 days after 10 years NHS service

Department: Ambulatory Care/ Care of Older people

Responsible to: General Manager - Emergency and Integrated Medicine

Accountable to: Service Manager - Ambulatory Emergency Care

Job Summary

To work as part of the Administration team in the Ambulatory Care and Care of Older People and demonstrate a high level of professionalism, care, courtesy to colleagues and patients.

To consistently deliver a client focussed service, which promotes good customer service and effective working relationships.

To book patients into the department, answer telephone queries and undertake a range of administrative duties to support the effective running of the department.

To create clinics and assist with booking patient appointments in outpatients.

Main duties of the job

Please see the Job Description and the Persons Specification for further details about the job role. If you are unable to access the PDF, the details of the job description can also be found in the 'Detailed Job Description and Main responsibilities' section.

About us

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trustbelieves that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Details

Date posted

15 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£31,554 to £33,270 a year Per Annum Including HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

220-WHT-8287955

Job locations

Whittington Health Hospital

Magdale Ave

London

N19 5NF

United Kingdom

Job description

Job responsibilities

Main Duties

Registering and greeting patients on arrival
Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital
Deal with queries face to face, on the telephone or via email
Ordering notes for patient admission, for doctor's perusal
Ensuring accurate data entry of patient data on all systems
Amend patient and GP details as required
Booking appointments
To monitor the team email inboxes, ensuring task have been completed.
Identifying referrals from various services (GP, EDDI, ICE, LAS) & ensuring they are booked onto the Careflow system daily
To take responsibility for effective use of office supplies.
Logging all IT issues and notifying Lead Administrator
Keeping workstations neat and tidy at all times
Ensuring that the porters collect the confidential waste and bags for health records
To gain comprehensive understanding of Careflow EPR computer system, providing support to new users and existing staff
To deal with enquiries from patients and staff, both internal and external
Book and cancel Patient Transport / Interpreters as appropriate and maintain the system of requirements.
To provide administrative support to all clinical staff on duty
Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital
Order notes for patient admission
Accurate data inputting for outcoming of patients
Promote the department to deliver the goals of Whittington Health
To work as an effective, responsible team member, supporting colleagues and highlighting issues and potential solutions.
To contribute to team and departmental discussions in order to develop and modernise the service

Job description

Job responsibilities

Main Duties

Registering and greeting patients on arrival
Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital
Deal with queries face to face, on the telephone or via email
Ordering notes for patient admission, for doctor's perusal
Ensuring accurate data entry of patient data on all systems
Amend patient and GP details as required
Booking appointments
To monitor the team email inboxes, ensuring task have been completed.
Identifying referrals from various services (GP, EDDI, ICE, LAS) & ensuring they are booked onto the Careflow system daily
To take responsibility for effective use of office supplies.
Logging all IT issues and notifying Lead Administrator
Keeping workstations neat and tidy at all times
Ensuring that the porters collect the confidential waste and bags for health records
To gain comprehensive understanding of Careflow EPR computer system, providing support to new users and existing staff
To deal with enquiries from patients and staff, both internal and external
Book and cancel Patient Transport / Interpreters as appropriate and maintain the system of requirements.
To provide administrative support to all clinical staff on duty
Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital
Order notes for patient admission
Accurate data inputting for outcoming of patients
Promote the department to deliver the goals of Whittington Health
To work as an effective, responsible team member, supporting colleagues and highlighting issues and potential solutions.
To contribute to team and departmental discussions in order to develop and modernise the service

Person Specification

Skills & Abilities

Essential

Ability to interpret and priorities workload.
Ability to adapt to change within working environment.
Excellent communication skills (written & verbal)

Education / Qualifications

Essential

GCSE (5 grades A*- C) or equivalent experience
Good general knowledge of the NHS

Knowledge & Experience

Essential

Recent working knowledge of Microsoft Office Package including Word and Excel
Demonstrated experience providing excellent customer or patient care in a professional setting.
At least 2 years previous experience in providing comprehensive administrative support to senior managers

Desirable

Experience of working in the NHS

Person Specification

Skills & Abilities

Essential

Ability to interpret and priorities workload.
Ability to adapt to change within working environment.
Excellent communication skills (written & verbal)

Education / Qualifications

Essential

GCSE (5 grades A*- C) or equivalent experience
Good general knowledge of the NHS

Knowledge & Experience

Essential

Recent working knowledge of Microsoft Office Package including Word and Excel
Demonstrated experience providing excellent customer or patient care in a professional setting.
At least 2 years previous experience in providing comprehensive administrative support to senior managers

Desirable

Experience of working in the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Whittington Health Hospital

Magdale Ave

London

N19 5NF

United Kingdom

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Whittington Health Hospital

Magdale Ave

London

N19 5NF

United Kingdom

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Lead Adminstrator

Bethene Simpson

[email protected]

02072883645

Details

Date posted

15 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£31,554 to £33,270 a year Per Annum Including HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

220-WHT-8287955

Job locations

Whittington Health Hospital

Magdale Ave

London

N19 5NF

United Kingdom

Supporting documents

Privacy notice

Whittington Hospital NHS Trust's privacy notice (opens in a new tab)

Support links

Market insight

62 986 £

62 986 £62 986 £

Based on 3 211 offers with salary for Jobs in London

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