Band 3 Ward Administrator - Hepatology

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Royal Free London NHS Foundation Trust Band 3 Ward Administrator - Hepatology

The closing date is 28 September 2026

Apply for this job

Job summary

We are looking for an enthusiastic and highly organised Ward Administrator to join 9 North Ward, our specialist unit for Hepatology at the Royal Free Hospital.

As the first point of contact for patients, visitors, and healthcare professionals, you'll play a vital role in ensuring a welcoming and professional environment. This role combines strong administrative responsibilities with high levels of patient contact and service coordination in a fast-paced clinical setting .

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Main duties of the job

What You'll Do:

o Provide a high-quality front-line reception and customer service to patients, carers, and staff.o Accurately input and maintain patient demographic and treatment data using the Trust's EPR system.o Support the smooth flow of patients through the ward by coordinating admissions, transfers, and discharges.o Liaise with the multidisciplinary team and wider hospital services to help ensure efficient bed utilisation and timely patient care.o Maintain accurate records to ensure data quality, NHS compliance, and Trust income generation.o Proactively manage your workload and contribute to the smooth day-to-day operation of a complex specialist ward.

What We're Looking For:

o Experience in a healthcare, reception, or administrative role.o Excellent interpersonal, organisational, and IT skills (including Microsoft Office).o Confidence working independently in a busy ward environment.o Strong attention to detail and a commitment to high standards of service.o A team player with a positive, proactive attitude and a passion for supporting patient care.

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across four main hospitals, our dedicated team of staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please visit

https://www.royalfreelondonjobs.co.uk/

Details

Date posted

15 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£31,554 to £33,270 a year per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

391-RFL-8234460

Job locations

Royal Free Hospital

Pond St

London

NW3 2QG

United Kingdom

Job description

Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Job description

Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person Specification

Royal Free World Class Values

Essential

• Demonstrable ability to meet the Trust Values

Qualifications

Essential

• NVQ Level 3 or Equivalent
• English and Maths at GCSE level or equivalent
• Courses / further study attended to demonstrate evidence of personal development

Desirable

• AMSPAR/NVQ in administration

Experience

Essential

• Experience of working in a public/patient facing role

Desirable

• Previous NHS experience
• Previous experience of Patient Administration systems

Skills

Essential

• Clear and concise verbal and written communication skills
• Ability to use initiative and problem solve, in a busy clinical environment
• Typing and data entry skills
• Good level of computer literacy skills in Microsoft Word, Excel and databases
• Flexible and adaptable to the changing needs of the service
• Ability to work within a multidisciplinary team
• Time management and organisational skills

Personal Qualities & attribute

Essential

• Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious
• Excellent interpersonal skills with the ability to relate to people at all levels
• The ability to manage conflict and identify where escalation to senior staff is necessary
• Ability to maintain excellent communication channels and good customer services
• Maintain a high level of professionalism in manner
• Ability to work under pressure, both alone and with the wider team.
• Be Flexible and approachable
• Good interpersonal

Person Specification

Royal Free World Class Values

Essential

• Demonstrable ability to meet the Trust Values

Qualifications

Essential

• NVQ Level 3 or Equivalent
• English and Maths at GCSE level or equivalent
• Courses / further study attended to demonstrate evidence of personal development

Desirable

• AMSPAR/NVQ in administration

Experience

Essential

• Experience of working in a public/patient facing role

Desirable

• Previous NHS experience
• Previous experience of Patient Administration systems

Skills

Essential

• Clear and concise verbal and written communication skills
• Ability to use initiative and problem solve, in a busy clinical environment
• Typing and data entry skills
• Good level of computer literacy skills in Microsoft Word, Excel and databases
• Flexible and adaptable to the changing needs of the service
• Ability to work within a multidisciplinary team
• Time management and organisational skills

Personal Qualities & attribute

Essential

• Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious
• Excellent interpersonal skills with the ability to relate to people at all levels
• The ability to manage conflict and identify where escalation to senior staff is necessary
• Ability to maintain excellent communication channels and good customer services
• Maintain a high level of professionalism in manner
• Ability to work under pressure, both alone and with the wider team.
• Be Flexible and approachable
• Good interpersonal

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

Royal Free Hospital

Pond St

London

NW3 2QG

United Kingdom

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

Royal Free Hospital

Pond St

London

NW3 2QG

United Kingdom

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Clinical Pathway Manager

Aikaterini Karagiannaki

[email protected]

Details

Date posted

15 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£31,554 to £33,270 a year per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

391-RFL-8234460

Job locations

Royal Free Hospital

Pond St

London

NW3 2QG

United Kingdom

Supporting documents

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