Outpatient Clinical Services Secretary
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Moya Cole Hospice Outpatient Clinical Services Secretary
The closing date is 04 October 2026
Job summary
We are looking for an experienced secretary, with a background of working in a healthcare setting, to support our hospice Outpatient Services.
Call to action - How to Apply
If you would like to contribute to making a difference for a much-loved charity, we'd love to hear from you.
Please contact Anne Shepherd on 0161 567 1120 (Mon-Thurs) or email [email protected] if more information is required.
Applicants must be authorised to work in the UK. We are not able to offer sponsorship at this time.
The successful candidate will be subject to a DBS Check at the level appropriate to the role, the cost of which is covered by the hospice. Any post holder within the organisation will be expected to undertake safeguarding training appropriate to their role and adhere to safeguarding policies and procedures. All staff must work in accordance with their statutory roles and responsibilities in relation to safeguarding in accordance with the Working Together to Safeguarding Children 2023, The Care Act 2014, and Prevent Duty 2015.
Timescales
We reserve the right to close and interview prior to the dates outlined below.
Closing Date: 4th October 2026
Interview Date:14th October 2026
Main duties of the job
- Provide a comprehensive secretarial service to support outpatient clinical services in the hospice setting, collaborating with clinical and medical colleagues to meet the needs of our patients.
- Maintain confidentiality & data protection regarding all personal information and hospice activity, operating within current legislation.
- Establish and maintain excellent communication systems with internal colleagues and external referrers/stakeholders to support timely and efficient service provision and discharges from service.
- Working closely with the Outpatient Clinical Admin team, deputising as required during absences.
- Working as an effective & responsible team member, organising, managing and prioritising tasks collaboratively with the Outpatient Clinical Admin Team and supporting other clinical areas as needed.
About us
At Moya Cole, there's one thing that motivates us, and that's providing excellent care and support to those living with or affected by life-limiting illnesses.
We're continuously developing our plans for delivering outstanding person-centered care that is innovative and evidence- based and to ensure Moya Cole is in the best shape possible for future generations.
You'll be challenged, inspired and empowered to help us achieve our purpose and to play your part in making a difference.
Key Benefits
- 35 days annual leave rising to 37 after 5 years and 41 after 10 years (inc. bank holidays, pro rata for part-time employees)
- Buy an additional week annual leave (pro rata for part-time)
- Heath cash plan
- Contributory pension scheme up to 7% matched contribution (or the ability to continue with a previously held NHS pension (subject to making contributions into the scheme in the previous 12 months)
- Life cover
- Free parking
- Discounted meals on site
- Meaningful work, making a difference in the lives of others
- Opportunity to develop your leadership skills within a structured development framework
- IIP Platinum employer creating the right environment for everyone to thrive and reach their potential
Details
Date posted
17 September 2026
Pay scheme
Other
Salary
£25,760 to £27,476 a year Band 5 Competency Based Pay Framework
Contract
Permanent
Working pattern
Part-time
Reference number
B0256-26-0031
Job locations
St. Anns Hospice
2 Hardy Field Lane
Heald Green
Cheadle
Cheshire
SK8 3SZ
United Kingdom
Moya Cole Hospice
Meadowsweet Lane
Worsley
MANCHESTER
M28 0FE
United Kingdom
Job description
Job responsibilities
The Outpatient Clinical Services Secretary will:
- Be a point of contact for patients, carers & other agencies/disciplines, communicating where there could be barriers to understanding.
- Provide comprehensive administrative services to support clinical services in the outpatient setting, working closely with clinical and medical colleagues and liaising with external healthcare professionals
- Be able to manage tasks effectively and efficiently, utilising established patterns of priority to respond to competing demands, demonstrating the ability to work both independently and collaboratively within a team.
- Contribute to timely and effective patient flow by supporting the administration for referrals and appointments and managing waiting lists.
- Support with timely delivery of data/information requirements
- Working as a cross-site team to ensure the provision of cover, supporting clinical administration colleagues (staff and volunteers) - deputising as required in their absence.
- Supporting the wider hospice clinical team leaders with administrative tasks/projects to enable them to focus on clinical care
- Support the administration with relation to bereavement support
- Arrange internal and external meetings and take minutes when required
- Preparation of complex and detailed clinical letters and reports, including audio transcription
- Uphold the hospice values and promote a culture that respects and recognises diversity.
Job description
Job responsibilities
The Outpatient Clinical Services Secretary will:
- Be a point of contact for patients, carers & other agencies/disciplines, communicating where there could be barriers to understanding.
- Provide comprehensive administrative services to support clinical services in the outpatient setting, working closely with clinical and medical colleagues and liaising with external healthcare professionals
- Be able to manage tasks effectively and efficiently, utilising established patterns of priority to respond to competing demands, demonstrating the ability to work both independently and collaboratively within a team.
- Contribute to timely and effective patient flow by supporting the administration for referrals and appointments and managing waiting lists.
- Support with timely delivery of data/information requirements
- Working as a cross-site team to ensure the provision of cover, supporting clinical administration colleagues (staff and volunteers) - deputising as required in their absence.
- Supporting the wider hospice clinical team leaders with administrative tasks/projects to enable them to focus on clinical care
- Support the administration with relation to bereavement support
- Arrange internal and external meetings and take minutes when required
- Preparation of complex and detailed clinical letters and reports, including audio transcription
- Uphold the hospice values and promote a culture that respects and recognises diversity.
Person Specification
Experience
Essential
- Have experience in a similar role in a health or social care setting and be able to evidence transferable skills
- Demonstrate experience of Microsoft packages. E.g. Word, Excel, Outlook, Teams
- Demonstrate good oral, written communication and IT skills.
- Effectively manage their time and workload, prioritising competing tasks effectively
- Demonstrate ability to be highly organised and able to follow complex admin processes and procedures
- Demonstrate a working knowledge of Electronic Medical Record/patient database (e.g. EMIS Web), and have an understanding of updating care records, managing referrals, uploading correspondence and the discharge of patients.
- Efficiently and accurately produce and dispatch complex and detailed clinical/medical letters
- Ability to organise and support meetings, including diary coordination, agenda preparation, and the timely production of accurate minutes.
- Experienced in liaising with patients, families and healthcare professionals
- Identify own development needs and show evidence of continued professional development
- Demonstrate experience of working collaboratively as a member of a team
Qualifications
Essential
- NVQ Level 3 in administration or RSA Level 3 or equivalent
- Medical terminology qualification or relevant experience
Experience
Essential
- Have experience in a similar role in a health or social care setting and be able to evidence transferable skills
- Demonstrate experience of Microsoft packages. E.g. Word, Excel, Outlook, Teams
- Demonstrate good oral, written communication and IT skills.
- Effectively manage their time and workload, prioritising competing tasks effectively
- Demonstrate ability to be highly organised and able to follow complex admin processes and procedures
- Demonstrate a working knowledge of Electronic Medical Record/patient database (e.g. EMIS Web), and have an understanding of updating care records, managing referrals, uploading correspondence and the discharge of patients.
- Efficiently and accurately produce and dispatch complex and detailed clinical/medical letters
- Ability to organise and support meetings, including diary coordination, agenda preparation, and the timely production of accurate minutes.
- Experienced in liaising with patients, families and healthcare professionals
- Identify own development needs and show evidence of continued professional development
- Demonstrate experience of working collaboratively as a member of a team
Qualifications
Essential
- NVQ Level 3 in administration or RSA Level 3 or equivalent
- Medical terminology qualification or relevant experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Moya Cole Hospice
Address
St. Anns Hospice
2 Hardy Field Lane
Heald Green
Cheadle
Cheshire
SK8 3SZ
United Kingdom
Employer's website
https://moyacole.org.uk/about-us/moya-cole-hospice/ (Opens in a new tab)
Employer details
Employer name
Moya Cole Hospice
Address
St. Anns Hospice
2 Hardy Field Lane
Heald Green
Cheadle
Cheshire
SK8 3SZ
United Kingdom
Employer's website
https://moyacole.org.uk/about-us/moya-cole-hospice/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Clinical Administration Team Leader
Anne Shepherd
01615671120
Details
Date posted
17 September 2026
Pay scheme
Other
Salary
£25,760 to £27,476 a year Band 5 Competency Based Pay Framework
Contract
Permanent
Working pattern
Part-time
Reference number
B0256-26-0031
Job locations
St. Anns Hospice
2 Hardy Field Lane
Heald Green
Cheadle
Cheshire
SK8 3SZ
United Kingdom
Moya Cole Hospice
Meadowsweet Lane
Worsley
MANCHESTER
M28 0FE
United Kingdom
Supporting documents
Privacy notice
Moya Cole Hospice's privacy notice (opens in a new tab)
Support links
© Crown copyright
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