Deputy Practice Manager
About this job
Job Advert Skip to main content
document.body.className = ((document.body.className) ? document.body.className + ' js-enabled' : 'js-enabled');
Cookies on NHS Jobs
We've put some small files called cookies on your device to help us make improvements to our site.
To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose.
Accept analytics cookies Do not accept analytics cookies
Menu
Menu Close menu
BETA Your feedback will help us to improve this service.
The Shrubberies Medical Centre Deputy Practice Manager
The closing date is 18 September 2026
Job summary
We are seeking an enthusiastic and experienced Deputy Practice Manager to join our busy and friendly GP practice. The successful candidate will support the Practice Manager and Partners in leading the operational, administrative and patient services functions of the practice, helping to deliver safe, high-quality care to over our growing patient population.
This is an excellent opportunity for an experienced healthcare manager, assistant practice manager or senior administrator looking to progress their career within primary care. Experience in General Practice and EMIS Web is highly desirable.
Main duties of the job
As Deputy Practice Manager, you will support the Practice Manager and GP Partners in the day-to-day management and development of a busy GP practice. You will provide leadership and support to reception and administrative teams, helping to ensure the practice delivers safe, efficient and patient-centred services.
The role includes overseeing operational processes, staff management, patient services, complaints handling, compliance with NHS and CQC requirements, workforce planning, quality improvement initiatives and service development. You will work closely with clinicians, administrative staff and external organisations to ensure the smooth running of the practice and will deputise for the Practice Manager in their absence.
This is a varied and hands-on role requiring excellent organisational, communication and leadership skills, with a strong focus on improving patient experience, supporting staff and driving continuous improvement across the practice.
About us
The Shrubberies Medical Centre is a well-established, patient-focused GP practice committed to delivering high-quality, compassionate healthcare to our diverse local community. We pride ourselves on providing accessible, safe and effective services while maintaining a welcoming and supportive environment for both patients and staff.
Our multidisciplinary team includes GPs, nurses, healthcare assistants, pharmacists, receptionists, administrators and management staff who work collaboratively to achieve the best possible outcomes for our patients. We foster a culture of teamwork, mutual respect and continuous improvement, where every member of staff is valued and encouraged to contribute ideas and drive positive change.
We are proud to be a forward-thinking practice that embraces innovation and continually seeks opportunities to improve patient services, staff development and operational efficiency. As part of our commitment to supporting our employees, we offer a friendly and inclusive working environment, opportunities for professional development and training, regular team engagement, and the opportunity to play a key role in shaping and developing primary care services within our community.
If you are looking to join a supportive, ambitious and patient-centred practice where your contribution will make a real difference, we would love to hear from you.
Details
Date posted
14 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A5247-26-0003
Job locations
12 The Shrubberies
George Lane
South Woodford
E18 1BD
United Kingdom
Job description
Job responsibilities
The Deputy Practice Manager will support the Practice Manager and GP Partners in the effective day-to-day management of The Shrubberies Medical Centre, ensuring the delivery of high-quality, safe and patient-centred services.
The post holder will provide leadership and operational support to the reception and administrative teams, helping to ensure the smooth running of practice services and maintaining high standards of patient care and customer service.
Key responsibilities include supporting staff recruitment, induction, supervision and performance management; managing patient complaints and feedback; monitoring appointment capacity and access; supporting compliance with CQC standards, NHS contractual requirements, information governance and health and safety regulations; and assisting with practice policies, procedures and quality improvement initiatives.
The Deputy Practice Manager will play an active role in workforce planning, rota management, staff training compliance, service development and business continuity planning. They will also support the monitoring of practice performance, including Quality and Outcomes Framework (QOF), Enhanced Services and other contractual targets.
The role requires close working relationships with clinicians, administrative staff, Primary Care Network (PCN) colleagues, NHS organisations and other healthcare partners to ensure efficient service delivery and continuous improvement across the practice.
The successful candidate will have excellent organisational, communication and leadership skills, with the ability to manage competing priorities, solve problems effectively and support a positive and collaborative team culture.
In the absence of the Practice Manager, the Deputy Practice Manager will deputise as required and undertake other appropriate duties consistent with the responsibilities of the role.
Job description
Job responsibilities
The Deputy Practice Manager will support the Practice Manager and GP Partners in the effective day-to-day management of The Shrubberies Medical Centre, ensuring the delivery of high-quality, safe and patient-centred services.
The post holder will provide leadership and operational support to the reception and administrative teams, helping to ensure the smooth running of practice services and maintaining high standards of patient care and customer service.
Key responsibilities include supporting staff recruitment, induction, supervision and performance management; managing patient complaints and feedback; monitoring appointment capacity and access; supporting compliance with CQC standards, NHS contractual requirements, information governance and health and safety regulations; and assisting with practice policies, procedures and quality improvement initiatives.
The Deputy Practice Manager will play an active role in workforce planning, rota management, staff training compliance, service development and business continuity planning. They will also support the monitoring of practice performance, including Quality and Outcomes Framework (QOF), Enhanced Services and other contractual targets.
The role requires close working relationships with clinicians, administrative staff, Primary Care Network (PCN) colleagues, NHS organisations and other healthcare partners to ensure efficient service delivery and continuous improvement across the practice.
The successful candidate will have excellent organisational, communication and leadership skills, with the ability to manage competing priorities, solve problems effectively and support a positive and collaborative team culture.
In the absence of the Practice Manager, the Deputy Practice Manager will deputise as required and undertake other appropriate duties consistent with the responsibilities of the role.
Person Specification
Qualifications
Essential
- GCSE English and Mathematics (Grade C/4 or above) or equivalent
- Educated to A-Level standard or equivalent
- Evidence of continuing professional development
- Good standard of literacy, numeracy and IT skills
Desirable
- Leadership, Management or Business Administration qualification
- AMSPAR qualification
- ILM Management qualification or equivalent
- Human Resources qualification
Experience
Essential
- Minimum 2 years' experience in a supervisory or management role
- Experience working within a GP practice, Primary Care, NHS or healthcare setting
- Experience leading and supporting staff teams
- Experience managing patient complaints and resolving complex issues
- Experience implementing and improving administrative systems and processes
- Experience working with confidential and sensitive information
- Experience using Microsoft Office applications, including Word, Excel and Outlook
Desirable
- Previous experience as a Deputy Practice Manager, Assistant Practice Manager or Senior Practice Administrator
- Experience using EMIS Web
- Experience supporting CQC compliance and inspections
- Experience monitoring QOF, Enhanced Services or other NHS performance targets
- Experience with staff recruitment, induction and performance management
- Experience of rota management and workforce planning
Knowledge and skills
Essential
- Excellent communication and interpersonal skills
- Strong organisational and time management skills
- Ability to prioritise workload and manage competing demands
- Ability to work independently and as part of a multidisciplinary team
- Strong problem-solving and decision-making skills
- Ability to lead and motivate staff
- Understanding of confidentiality, GDPR and Information Governance
- Professional, approachable and adaptable manner
- Commitment to delivering high-quality patient care and excellent customer service
- Ability to maintain confidentiality and demonstrate integrity at all times
- Willingness to undertake further training and development
- Satisfactory Enhanced DBS check
Desirable
- Knowledge of NHS Primary Care contracts and services
- Understanding of Health and Safety requirements within healthcare
- Knowledge of employment legislation and HR processes
- Experience of project management and service improvement initiatives
- Understanding of Primary Care Networks (PCNs) and wider NHS systems
- This specification will allow applicants to be scored effectively during shortlisting and interviews for the Deputy Practice Manager role.
Qualifications
Essential
- GCSE English and Mathematics (Grade C/4 or above) or equivalent
- Educated to A-Level standard or equivalent
- Evidence of continuing professional development
- Good standard of literacy, numeracy and IT skills
Desirable
- Leadership, Management or Business Administration qualification
- AMSPAR qualification
- ILM Management qualification or equivalent
- Human Resources qualification
Experience
Essential
- Minimum 2 years' experience in a supervisory or management role
- Experience working within a GP practice, Primary Care, NHS or healthcare setting
- Experience leading and supporting staff teams
- Experience managing patient complaints and resolving complex issues
- Experience implementing and improving administrative systems and processes
- Experience working with confidential and sensitive information
- Experience using Microsoft Office applications, including Word, Excel and Outlook
Desirable
- Previous experience as a Deputy Practice Manager, Assistant Practice Manager or Senior Practice Administrator
- Experience using EMIS Web
- Experience supporting CQC compliance and inspections
- Experience monitoring QOF, Enhanced Services or other NHS performance targets
- Experience with staff recruitment, induction and performance management
- Experience of rota management and workforce planning
Knowledge and skills
Essential
- Excellent communication and interpersonal skills
- Strong organisational and time management skills
- Ability to prioritise workload and manage competing demands
- Ability to work independently and as part of a multidisciplinary team
- Strong problem-solving and decision-making skills
- Ability to lead and motivate staff
- Understanding of confidentiality, GDPR and Information Governance
- Professional, approachable and adaptable manner
- Commitment to delivering high-quality patient care and excellent customer service
- Ability to maintain confidentiality and demonstrate integrity at all times
- Willingness to undertake further training and development
- Satisfactory Enhanced DBS check
Desirable
- Knowledge of NHS Primary Care contracts and services
- Understanding of Health and Safety requirements within healthcare
- Knowledge of employment legislation and HR processes
- Experience of project management and service improvement initiatives
- Understanding of Primary Care Networks (PCNs) and wider NHS systems
- This specification will allow applicants to be scored effectively during shortlisting and interviews for the Deputy Practice Manager role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Shrubberies Medical Centre
Address
12 The Shrubberies
George Lane
South Woodford
E18 1BD
United Kingdom
Employer's website
https://www.theshrubberiesmedicalcentre.co.uk/ (Opens in a new tab)
Employer details
Employer name
The Shrubberies Medical Centre
Address
12 The Shrubberies
George Lane
South Woodford
E18 1BD
United Kingdom
Employer's website
https://www.theshrubberiesmedicalcentre.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Practice Manager
Angela Wallace
Details
Date posted
14 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A5247-26-0003
Job locations
12 The Shrubberies
George Lane
South Woodford
E18 1BD
United Kingdom
Privacy notice
The Shrubberies Medical Centre's privacy notice (opens in a new tab)
Support links
© Crown copyright
Market insight
Explore related jobs
Frequently asked questions
What salary can I expect?
This listing does not show a salary. Similar roles in Woodford often pay around 42 742 £ (median of 22 230 offers).
How do I apply for this job?
Open the original source page and contact the employer there. Finder never charges job seekers.
Are these jobs up to date?
Yes. Finder regularly refreshes vacancies from public sources and removes closed offers.