Bank Administrator Band 3
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Your Healthcare CIC Bank Administrator Band 3
The closing date is 29 September 2026
Job summary
We are looking for proactive and motivated Administrative Assistants to provide comprehensive support to our expanding Single Point of Access Service. The service is based alongside our integrated community teams at Hollyfield House in Surbiton. You will be part of a friendly team formed to effectively assist our wide range of adult community health and social care teams, including Community Nursing, Therapies, Rapid Response, Urgent Care Support Service and our integrated Reablement/ Intermediate care team.
This is a key frontline post providing both interest and variety. The post holder must be well organised, reliable, have a flexible approach, possess excellent communication skills and be able to work independently and as part of a team. Excellent computer skills are essential as is an efficient and helpful telephone manner. Full on the job training will be provided.
Staff members work on a rota basis including some bank holidays and weekends. We are particularly keen to recruit staff for weekend working.
In line with the majority of NHS organisations in London, we would not normally pay travelling expenses for interviewees.
Your Healthcare CIC reserves the right to close this vacancy prior to the advertised closing date if a high number of applications are received. If you are interested in this role, please submit your application as soon as possible.
CLOSING DATE: 29/09/2026
INERVIEWS: 01/10/2026
Main duties of the job
Be the first point of contact within the single point of access for referrals coming into Your Healthcare , demonstrating the ability to communicate tactfully with all service users.
Direct complex referrals to the appropriate team members within agreed timescales and key performance indicators, thereby ensuring that urgent referrals are prioritised.
Deal with enquiries and provide general nonclinical advice and information to service users, the general public and stakeholders within agreed protocols.
Ensure routine information is effectively exchanged with colleagues and teams and recorded on the YH clinical database.
Be responsible for maintaining up to date and accurate records, contributing to the collation of service performance data and ensuring that confidentiality is maintained in accordance with YH policies and the Data Protection Act.
Provide administrative support and cover to the self managed teams as required by the administration co-ordinator.
Initiate, organise and maintain effective departmental filing systems and office management systems.
Complete surveys and audits in collaboration with the members of the multidisciplinary teams, including telephone interviews with participants and obtaining and collating data under the supervision of senior staff.
Due to the post holder having access to vulnerable adults, the successful candidate will be required to undertake an Standard DBS check.
About us
At Your Healthcare CIC, we are dedicated to delivering high-quality, patient-led health and social care services for residents in Kingston and providing specialised learning disability services in Richmond. As a Community Interest Company, we prioritise community-driven care and offer an environment that empowers you to make a real impact.
Why Choose Us?
NHS Pay & Benefits: Enjoy the security of NHS pay, Agenda for Change terms, NHS pension scheme, and salary sacrifice schemes
Bureaucracy-Free Environment: Implement good ideas quickly and effectively without delays
Work-Life Balance: Benefit from our Employee Assistance Programme and various staff discounts
Exceptional Staff Experience: Join a supportive workplace with positive feedback from staff and patients
Inclusive Culture: We promote equality, diversity, and inclusion, encouraging applications from all backgrounds
Impactful Community Involvement: Have a real voice in shaping care as part of our membership organization. Your ideas and contributions matter
Join Us Today
We are looking for passionate individuals who value high-quality care, inclusivity, and community engagement. Join our forward-thinking, patient-centred team. Explore our career opportunities and become part of a team that values your expertise and dedication.
We recognise that applicants may choose to use AI as part of their application process. This is permitted, however please clearly state within your application where AI has been used.
Details
Date posted
16 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£15.66 to £16.54 an hour inc HCAS
Contract
Bank
Working pattern
Flexible working
Reference number
B9811-26-0042
Job locations
Hollyfield House, 22 Hollyfield Road
Surbiton
KT5 9AL
United Kingdom
Job description
Job responsibilities
Job Purpose
To ensure all referrals and enquiries coming into the single point of access are recorded and directed following agreed protocols.
To provide administration duties to self-managed teams.
Please find attached full Job Description under Supporting Documents.
Job description
Job responsibilities
Job Purpose
To ensure all referrals and enquiries coming into the single point of access are recorded and directed following agreed protocols.
To provide administration duties to self-managed teams.
Please find attached full Job Description under Supporting Documents.
Person Specification
Qualifications
Essential
- Educated to GCSE/O Level standard, including 4 / C in English and Mathematics
- NVQ level 3 or equivalent
- ECDL or equivalent skills in IT literacy
Experience
Essential
- At least 1 years experience in an administrative/ secretarial supportive role.
- Experience of working in a complex organisational environment or multi-disciplinary team.
Desirable
- Receptionist experience
- Experience of using clinical record databases
Skills & Abilities
Essential
- Excellent communication and interpersonal skills including the ability to convey complex information over the telephone, in person and in writing with strong message taking skills.
- Ability to deal with enquiries and challenging customers in a calm, manner.
- High level of IT skills, including Excel, Word, Outlook and Databases.
- Ability to maintain accurate records and present information accurately and clearly.
- Ability to maintain focus in a busy work environment.
- Ability to work within specific timescales.
- Excellent organisational skills, with the ability to prioritise work, work unsupervised and manage competing priorities.
- Ability to work as part of a team.
Desirable
- Ability to interact with service users and health professionals both inside and outside of the organisation
Any Other Factors
Essential
- Able to work shifts (8am-8pm) including weekends
Knowledge
Essential
- Understanding of confidentiality and data protection
Desirable
- Office management procedures
- Awareness of local community services, organisations in the voluntary sector and other partner organisations
Personal Qualities
Essential
- Good time management skills
- Reliable and conscientious
- Flexibility adapts to constantly changing situations and environments.
- Self-motivated possesses high work standards
- Team player
- Confident and assertive
- Compassionate
Qualifications
Essential
- Educated to GCSE/O Level standard, including 4 / C in English and Mathematics
- NVQ level 3 or equivalent
- ECDL or equivalent skills in IT literacy
Experience
Essential
- At least 1 years experience in an administrative/ secretarial supportive role.
- Experience of working in a complex organisational environment or multi-disciplinary team.
Desirable
- Receptionist experience
- Experience of using clinical record databases
Skills & Abilities
Essential
- Excellent communication and interpersonal skills including the ability to convey complex information over the telephone, in person and in writing with strong message taking skills.
- Ability to deal with enquiries and challenging customers in a calm, manner.
- High level of IT skills, including Excel, Word, Outlook and Databases.
- Ability to maintain accurate records and present information accurately and clearly.
- Ability to maintain focus in a busy work environment.
- Ability to work within specific timescales.
- Excellent organisational skills, with the ability to prioritise work, work unsupervised and manage competing priorities.
- Ability to work as part of a team.
Desirable
- Ability to interact with service users and health professionals both inside and outside of the organisation
Any Other Factors
Essential
- Able to work shifts (8am-8pm) including weekends
Knowledge
Essential
- Understanding of confidentiality and data protection
Desirable
- Office management procedures
- Awareness of local community services, organisations in the voluntary sector and other partner organisations
Personal Qualities
Essential
- Good time management skills
- Reliable and conscientious
- Flexibility adapts to constantly changing situations and environments.
- Self-motivated possesses high work standards
- Team player
- Confident and assertive
- Compassionate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Your Healthcare CIC
Address
Hollyfield House, 22 Hollyfield Road
Surbiton
KT5 9AL
United Kingdom
Employer's website
http://www.yourhealthcare.org (Opens in a new tab)
Employer details
Employer name
Your Healthcare CIC
Address
Hollyfield House, 22 Hollyfield Road
Surbiton
KT5 9AL
United Kingdom
Employer's website
http://www.yourhealthcare.org (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Nicola Garcia
Details
Date posted
16 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£15.66 to £16.54 an hour inc HCAS
Contract
Bank
Working pattern
Flexible working
Reference number
B9811-26-0042
Job locations
Hollyfield House, 22 Hollyfield Road
Surbiton
KT5 9AL
United Kingdom
Supporting documents
Supporting links (all open in new tabs)
Privacy notice
Your Healthcare CIC's privacy notice (opens in a new tab)
Support links
© Crown copyright
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