Administrator

Job Advert Skip to main content

document.body.className = ((document.body.className) ? document.body.className + ' js-enabled' : 'js-enabled');

Cookies on NHS Jobs

We've put some small files called cookies on your device to help us make improvements to our site.

To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose.

Accept analytics cookies Do not accept analytics cookies

Jobs

Menu

• Sign in
• Create an account

• English
• Cymraeg

Menu Close menu

• Search
• Sign in
• Create an account
• Display in Welsh (Cymraeg)

• Search
• Sign in
• Create an account
• Display in Welsh (Cymraeg)

BETA Your feedback will help us to improve this service.

Sussex Community NHS Foundation Trust Administrator

The closing date is 27 September 2026

Apply for this job

Job summary

Are you ready to play a vital role in transforming healthcare delivery? We're seeking a proactive and detail-driven MSK Health Administrator to support our Rehab and Pelvic Health teams. This is your chance to step into a dynamic environment where your coordination skills, initiative, and commitment to service excellence will help improve the lives of patients every day.

We are looking for a reliable, enthusiastic, and organised individual who takes pride in delivering excellent administrative support. You will have a keen eye for detail, strong interpersonal skills, and a proactive approach to problem-solving.

If you are passionate about helping others, have strong communication skills, and are looking to develop your career within the NHS, we would love to hear from you.

Please note: Due to recent changes in UK immigration and visa rules, this role is unlikely to be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on thegov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role.

Main duties of the job

a) Manage the end-to-end administration of patient pathways, from referral through to discharge.

b) Providing high quality reception duties, greeting and arriving patients for appointments and responding to patient queries in a professional and timely manner on our reception desk.

c) Coordinate clinic appointments, cancellations, and rebooking's, ensuring timely communication with patients.

d) Liaise with clinicians and healthcare professionals to support smooth service delivery.

e) Providing information and support to patients regarding appointments and services.

f) Managing patient queries professionally and resolving issues effectively via telephone, email, and face-to-face contact.

g) Acting as a first point of contact for patient queries and concerns.

h) Accurately update electronic records and maintain data confidentiality in line with Trust policies.

i) Contribute to the continuous improvement of MSK administrative processes.

j) Ensure accurate data input using patient administration systems such as SystmOne.

k) Work closely with the MSK clinical team to ensure all documentation and correspondence are processed accurately and promptly.

l) Monitor and action incoming emails, referrals and triage outcomes, escalating issues when necessary.

m) Support service audits, data collection, and performance reporting as required.

About us

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?o Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeingo Varied environments: community hospitals, patients' homes, and bases across Sussexo Flexible working options: part-time, flexi-time, annualised hours, and flexi-retiremento Excellent training, development, and research opportunitieso Accredited Living Wage Employer, we ensure fair pay for all our staffo Cost-effective workplace nurseries in Crawley, Hove, and Brightono Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networkso Level 3 Disability Confident Leader and Veteran Aware Trust

Our values--Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence--guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

This post may close early if sufficient applications are received.

Details

Date posted

16 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

150-CP2721-PC-B

Job locations

Hove Polyclinic

Nevill Ave

Hove

BN3 7HY

United Kingdom

Job description

Job responsibilities

a) Book, amend and cancel patient appointments using the computer-based booking system and the telephone call handling system.

b) Arrange cover for clinics within the constraints notified by the Admin Team Leads.

c) Conversion of appointment slots under the direction of the Admin Team Leads.

d) Monitor waiting lists and book patients in according to the longest wait.

e) Contribute to reducing the number of long waiters the service has.

f) Ordering stock across all services, non-clinical.

g) To help cover other admin sites when there is the need.

h) Check new referral details for completeness and accuracy using the NHS number and update and amend patient details as necessary.

i) Compare new referral details with any existing registration details to ensure accuracy and avoid duplication. Accurately input patient referral details on to the Trust computer system.

j) Take responsibility for liaising with professional colleagues to avoid unnecessary delays in the referral process.

k) Communicate clearly and effectively with other professionals, outside agencies and patients.

l) Ensure patient information remains confidential and that patient records are secure to assure confidentiality.

m) Use the telephone, email or written media to make or amend patient appointments and deal with enquiries from patients or staff.

n) To carry out other duties which fall within the remit of this post as required by the Admin Team Leads.

o) To contribute to the development of the admin service.

Job description

Job responsibilities

a) Book, amend and cancel patient appointments using the computer-based booking system and the telephone call handling system.

b) Arrange cover for clinics within the constraints notified by the Admin Team Leads.

c) Conversion of appointment slots under the direction of the Admin Team Leads.

d) Monitor waiting lists and book patients in according to the longest wait.

e) Contribute to reducing the number of long waiters the service has.

f) Ordering stock across all services, non-clinical.

g) To help cover other admin sites when there is the need.

h) Check new referral details for completeness and accuracy using the NHS number and update and amend patient details as necessary.

i) Compare new referral details with any existing registration details to ensure accuracy and avoid duplication. Accurately input patient referral details on to the Trust computer system.

j) Take responsibility for liaising with professional colleagues to avoid unnecessary delays in the referral process.

k) Communicate clearly and effectively with other professionals, outside agencies and patients.

l) Ensure patient information remains confidential and that patient records are secure to assure confidentiality.

m) Use the telephone, email or written media to make or amend patient appointments and deal with enquiries from patients or staff.

n) To carry out other duties which fall within the remit of this post as required by the Admin Team Leads.

o) To contribute to the development of the admin service.

Person Specification

Qualifications

Essential

• NVQ Level 3 or equivalent qualification in business administration.
• Applicants with a lower-level qualification who have equivalent experience will be considered
• School leaving qualification (GCSE or equivalent) in Maths and English language or able to demonstrate equivalent competence.

Experience

Essential

• Working in an office environment where a large and diverse range of callers and visitors are received.
• Dealing directly with customers, patients and members of the public.
• Arranging meetings involving people from different organisations - including co-ordinating diaries, booking meeting rooms and sending out agendas and papers.
• Stock control, ordering supplies and processing financial documentation.
• Contributing to the development of administrative or office procedures.
• Communicating effectively with a diverse range of people.
• Handling personally or commercially sensitive information.
• Organising the work of others - including setting up rotas, monitoring workload and performance.

Skills

Essential

• Competent IT skills
• To be able to demonstrate problem-solving skills.
• Ability to manage a busy workload, using effective time management, prioritisation skills.
• Physical ability and health to undertake a full clinical caseload in the outpatient setting.
• Able to use keyboard / computer.
• Knowledge and experience in using commonly used IT systems such as Microsoft Word, Excel,
• To manage and respond promptly to email and telephone correspondence

Desirable

• SystmOne knowledge

Other

Essential

• Ability to travel to other sites

Person Specification

Qualifications

Essential

• NVQ Level 3 or equivalent qualification in business administration.
• Applicants with a lower-level qualification who have equivalent experience will be considered
• School leaving qualification (GCSE or equivalent) in Maths and English language or able to demonstrate equivalent competence.

Experience

Essential

• Working in an office environment where a large and diverse range of callers and visitors are received.
• Dealing directly with customers, patients and members of the public.
• Arranging meetings involving people from different organisations - including co-ordinating diaries, booking meeting rooms and sending out agendas and papers.
• Stock control, ordering supplies and processing financial documentation.
• Contributing to the development of administrative or office procedures.
• Communicating effectively with a diverse range of people.
• Handling personally or commercially sensitive information.
• Organising the work of others - including setting up rotas, monitoring workload and performance.

Skills

Essential

• Competent IT skills
• To be able to demonstrate problem-solving skills.
• Ability to manage a busy workload, using effective time management, prioritisation skills.
• Physical ability and health to undertake a full clinical caseload in the outpatient setting.
• Able to use keyboard / computer.
• Knowledge and experience in using commonly used IT systems such as Microsoft Word, Excel,
• To manage and respond promptly to email and telephone correspondence

Desirable

• SystmOne knowledge

Other

Essential

• Ability to travel to other sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sussex Community NHS Foundation Trust

Address

Hove Polyclinic

Nevill Ave

Hove

BN3 7HY

United Kingdom

Employer's website

https://www.sussexcommunity.nhs.uk/work-with-us/ (Opens in a new tab)

Employer details

Employer name

Sussex Community NHS Foundation Trust

Address

Hove Polyclinic

Nevill Ave

Hove

BN3 7HY

United Kingdom

Employer's website

https://www.sussexcommunity.nhs.uk/work-with-us/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Office Administration Manager

Kelly Waters

[email protected]

03003040118

Details

Date posted

16 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

150-CP2721-PC-B

Job locations

Hove Polyclinic

Nevill Ave

Hove

BN3 7HY

United Kingdom

Supporting documents

Privacy notice

Sussex Community NHS Foundation Trust's privacy notice (opens in a new tab)

Support links

• Privacy policy
• Terms and conditions
• Accessibility Statement
• Cookies
• Help and guidance

© Crown copyright