Assistant Service Manager
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Betsi Cadwaladr University Health Board Assistant Service Manager
The closing date is 30 September 2026
Job summary
An exciting opportunity has arisen for an Assistant Service Manager within the Medicine directorate at Ysbyty Glan Clwyd.
Working closely with the Site Specialty Managers, the successful candidate will be responsible for the day-to-day operational management of clerical and administrative services across a range of medical specialties, ensuring the delivery of efficient, high-quality support services.
This is a varied and fast-paced role requiring proven experience in staff management, including supervision, performance management, and staff development, alongside strong operational management skills and the ability to manage competing priorities effectively.
The directorate of Medicine includes Gastroenterology, Renal, Respiratory, Cardiology, Care of the Elderly, Rheumatology, Diabetes, Neurology, and Medical Wards, offering an exciting opportunity to work across a diverse range of services.
Main duties of the job
We are looking for a motivated and organised individual with excellent communication skills, a proactive approach to problem-solving, and a passion for delivering high-quality administrative services in a healthcare setting.
The successful candidate will be responsible for the operational management of clerical teams across the directorate, providing leadership, support and guidance to staff while ensuring services are delivered efficiently and in line with organisational objectives. The role will involve managing staffing resources, monitoring performance, supporting service improvements, and working collaboratively with clinical and managerial colleagues.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Details
Date posted
16 September 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,557 to £39,631 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
050-AC155-0526-B
Job locations
Glan Clwyd Hospital
Rhyl
LL17 5UJ
United Kingdom
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- Good standard of general / higher education (Certificate Level)
- Evidence of continuous / ongoing learning
- Degree level (Management) or equivalent experience.
Desirable
- Professional Management Qualification
- Currently pursuing a qualification in NHS Management
Experience
Essential
- Extensive experience of staff management
- Previous experience of managing financial resources
- Knowledge of waiting list management
- Experience of handling complex/sensitive complaint or situations/ issues
- Able to communicate with all levels of staff representatives and managers in a clear and confident manner
- Sound knowledge of IT system
Desirable
- Previous NHS experience
- Experience of project work
- Management of databases
Aptitude and Abilities
Essential
- Evidence of potential for effective leadership including ability to : -Introduce new and innovative work practices -Initiate change -Motivate staff -Delegate -Prioritise tasks -Manage 'difficult' personalities
- Ability to demonstrate excellent: -Communication and written skills -Problem solving skills -Time management skills -Counselling / supervision skills -Organisational skills -Proven ability to work to tight deadlines -Sound knowledge of Patient Confidentiality
- Ability to demonstrate tact and diplomacy when working with others
- Accuracy of Application Form
- Ability to demonstrate the personal qualities and professional competencies required of all managers and leaders in line with local competence frameworks
Desirable
- Ability to speak Welsh
Values
Essential
- Additional demonstrable qualities that may be beneficial to the role, e.g. care, compassion, competence, communication, courage and commitment
Other
Essential
- Ability to work on own initiative but also work as part of a team
- Ability to work in a busy environment and cope under pressure
- Able to work flexibly.
Desirable
- Ability to demonstrate the desire to pursue a progressive management career in the NHS
Qualifications
Essential
- Good standard of general / higher education (Certificate Level)
- Evidence of continuous / ongoing learning
- Degree level (Management) or equivalent experience.
Desirable
- Professional Management Qualification
- Currently pursuing a qualification in NHS Management
Experience
Essential
- Extensive experience of staff management
- Previous experience of managing financial resources
- Knowledge of waiting list management
- Experience of handling complex/sensitive complaint or situations/ issues
- Able to communicate with all levels of staff representatives and managers in a clear and confident manner
- Sound knowledge of IT system
Desirable
- Previous NHS experience
- Experience of project work
- Management of databases
Aptitude and Abilities
Essential
- Evidence of potential for effective leadership including ability to : -Introduce new and innovative work practices -Initiate change -Motivate staff -Delegate -Prioritise tasks -Manage 'difficult' personalities
- Ability to demonstrate excellent: -Communication and written skills -Problem solving skills -Time management skills -Counselling / supervision skills -Organisational skills -Proven ability to work to tight deadlines -Sound knowledge of Patient Confidentiality
- Ability to demonstrate tact and diplomacy when working with others
- Accuracy of Application Form
- Ability to demonstrate the personal qualities and professional competencies required of all managers and leaders in line with local competence frameworks
Desirable
- Ability to speak Welsh
Values
Essential
- Additional demonstrable qualities that may be beneficial to the role, e.g. care, compassion, competence, communication, courage and commitment
Other
Essential
- Ability to work on own initiative but also work as part of a team
- Ability to work in a busy environment and cope under pressure
- Able to work flexibly.
Desirable
- Ability to demonstrate the desire to pursue a progressive management career in the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Betsi Cadwaladr University Health Board
Address
Glan Clwyd Hospital
Rhyl
LL17 5UJ
United Kingdom
Employer's website
https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)
Employer details
Employer name
Betsi Cadwaladr University Health Board
Address
Glan Clwyd Hospital
Rhyl
LL17 5UJ
United Kingdom
Employer's website
https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Site Speciality Manger
Sharon Bowman
03000845036
Details
Date posted
16 September 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,557 to £39,631 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
050-AC155-0526-B
Job locations
Glan Clwyd Hospital
Rhyl
LL17 5UJ
United Kingdom
Supporting documents
Privacy notice
Betsi Cadwaladr University Health Board's privacy notice (opens in a new tab)
Support links
© Crown copyright
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