Banking Customer Service Advisor

Huntswood is working with a leading financial institution to enhance their investment banking customer experience and we're looking for knowledgeable & confident customer service agents for this great opportunity.

In this role, you'll be supporting investment banking customer with their products and services. This is a chance to bring your banking experience to a role where service excellence, accuracy, and relationship-building matter. You'll support customers on the phone offering clear guidance, solving tricky questions, and making sure every client has a smooth, professional experience.

Where You'll Work

You'll join the client's City Centre Glasgow office-designed to foster collaboration and high performance. Following an initial 6 week in office training period, you'll then transition to a hybrid schedule, on 2 days in office and 3 days at home, giving you the best of both worlds.

Contract Highlights

• Start Date: Monday 12th October 2026
• Day Rate: £155 (via Husp Umbrella - support available to set this up)
• Hours: 35 per week, Monday-Friday, rotational shifts between 7:30am-7pm
• Contract Length: Initial contract to the end of 2026

Who We're Looking For

We're seeking professionals who bring:

• A strong background in customer service within financial services or banking
• Experience supporting investment banking clients would be highly advantageous
• Ability to work at home and in office
• Confident communication skills
• Comfort working towards targets and KPIs within a regulated environment
• Excellent attention to detail and the ability to navigate multiple systems

Why Join Huntswood?

Huntswood, part of ResultsCX, is known for partnering with major financial brands on impactful operational and customer experience projects. Joining us means:

• Gaining exposure to a leading banking organisation
• Enhancing your experience in a dynamic, professional environment
• Building a long-term working relationship, opening doors to future opportunities
• Becoming part of a team that values integrity, excellence, and people development

"It's not just about what we do, but the way we do it. And it's our values that make us special."

Ready to Bring Your Banking Expertise to a New Challenge?

If you're motivated, professional, and ready to contribute meaningfully to a major financial services project, we'd love to hear from you.

Apply today

For your safety during the recruitment process, Huntswood will only ask for your contact details via email initially-never personal or sensitive information.