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Prescribing clerk

Salary not specified

Employment type not specifiedExperience not specifiedRhondda

ST ANDREWS SURGERYRhondda

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ST ANDREWS SURGERY Prescribing clerk

The closing date is 14 October 2026

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Job summary

Due to the massive increase of demand for services, a position has become available for an enthusiastic Prescribing clerk. The role requires a self-motivated, disciplined individual to assist with the day-to-day smooth running of the practice repeat prescribing service. The chosen candidate must have excellent interpersonal skills, be a superb communicator both written and verbally and be flexible and adaptable in their approach to work within the team.

The successful candidate will be working with the public face to face and over the telephone to provide a high level of care and customer service to patients as well as liaising with Pharmacies and other Healthcare Professionals.

You will have a caring and courteous manner but focused on the task and enjoy working with a wide variety of people. The successful candidate will also be required to work at times unsupervised and display initiative when resolving queries.

This post requires you to be organised and adaptable with excellent IT skills as well as a can do attitude. Experience of EMIS Clinical System would be an advantage.

This post is subject to a DRBS check

Main duties of the job

a)Process routine repeat prescription requests b) Accurately check prescription requests against the patient's electronic medical record c) Process requests in accordancewith Practice prescribing procedures d) Ensure prescription requests are accurately recorded and appropriately actioned.e) Identify requests that falloutside standard repeat prescribing processes and refer them to the appropriate clinician.f) Deal with prescription requests from patients, carers, pharmacies, care homes and healthcareprofessionals.g) Ensure prescription-related documentation is accurately recorded and maintained and assist with prescription queries and medication-related correspondence.h) Support agreed medication review and recall processes from an admin perspective.i)Assist with prescription-related audits and searches.j)Support the Practice inidentifying outstanding medication-related administrative actions.k)Assist with medicines management projects and quality improvementinitiatives.l)Maintain awareness of Practice procedures relating to high-riskmedicines, controlled drugs and other medicines requiring additionalsafeguards, escalating requests appropriately.Provide a professional, courteous and helpful service.b) Respondto telephone , face to face and Electromic prescribing enquiries c) Provide appropriate signposting where the query falls outside the responsibilities of the Prescription Clerk. Assist in resolving discrepancies or administrative issues relating to prescriptions3

About us

This post requires you to be organised and adaptable with excellent IT skills as well as a can do attitude. Experience of EMIS Clinical System would be an advantage.

This post is subject to a DRBS check

Details

Date posted

16 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A1464-26-0011

Job locations

1 DE WINTON STREET

TONYPANDY

RHONDDA

MID GLAMORGAN

CF40 2QZ

United Kingdom

Job description

Job responsibilities

1. Prescription Administration

a)Process routine repeat prescription requests received through thePractice's approved systems.

b) Accurately check prescriptionrequests against the patient's electronic medical record and current repeatmedication list.

c) Process requests in accordancewith Practice prescribing procedures and agreed turnaround times.

d) Ensure prescription requests are accurately recorded and appropriately actioned.

e) Identify requests that falloutside standard repeat prescribing processes and refer them to the appropriateclinician.

f) Deal with prescription requestsfrom patients, carers, pharmacies, care homes and other authorised healthcareprofessionals.

g) Monitor outstanding prescriptionrequests and undertake appropriate follow-up.

h) Ensure prescription-relateddocumentation is accurately recorded and maintained and assist with theadministration of prescription queries and medication-related correspondence.

j)Support agreedmedication review and recall processes from an administrative perspective.

k)Assist with prescription-related audits and searches.

l)Support the Practice inidentifying outstanding medication-related administrative actions.

m)Assist with medicines management projects and quality improvementinitiatives.

n)Maintain awareness of Practice procedures relating to high-riskmedicines, controlled drugs and other medicines requiring additionalsafeguards, escalating requests appropriately.

2. Patient and Health care Professionals Communication

a) Provide a professional, courteous and helpful service

b)Respond to telephone, face-to-face and electronic prescription enquiries.

c) Explain Practice procedures and prescription turnaround times clearly and sensitively

d)Deal appropriately with patients who may be distressed, anxious or frustrated.

e)Always maintain patient dignity and confidentiality

f)Recognise when a patient's query is clinical in nature and ensure it is directed to an appropriate healthcare professional

g)Provide appropriate signposting where the query falls outside the responsibilities of the Prescription Clerk

h)Communicate effectively with community pharmacies regarding prescription-related administrative queries.

i) Liaise with care homes and other authorised organisations regarding prescription requests where appropriate.

Refer clinical queries to the GP, Clinical Pharmacist, Pharmacy Technician or other appropriate healthcare professional.

Assist in resolving discrepancies or administrative issues relating to prescriptions.

l) Ensure information received from external organisations is passed to the appropriate member of the Practice team.

3. Information Governance and Confidentiality

a) Maintain strict confidentiality in accordance with Practice policies and relevant legislation.

b) Comply with UK GDPR and the Data Protection Act 2018.

4. Record Keeping and IT

a) Maintain accurate and timely electronic records.

b) Use the Practice clinical system and relevant administrative systems effectively.

c) Ensure correspondence and documentation are processed in accordance with Practice procedures.

5. Communication and Team Working

a) Work collaboratively with GPs, Clinical Pharmacists, Pharmacy Technicians, Nurses, Healthcare Assistants, Receptionists and Administrative staff.

b) Participate in relevant Practice meetings and team briefings.

6. Safeguarding

a) Understand responsibilities in relation to safeguarding children and adults.

b) Complete safeguarding training appropriate to the role.

c) Recognise and appropriately escalate safeguarding concerns.

d) Follow Practice safeguarding policies and procedures.

7. Equality, Diversity and Inclusion

a) Treat all patients, carers, visitors and colleagues with dignity, fairness and respect.

b) Promote equality and diversity in all aspects of work.

8. Health, Safety and Infection Prevention

a) Comply with Practice health and safety policies.