Virtual Fracture Coordinator

Job Advert Skip to main content

document.body.className = ((document.body.className) ? document.body.className + ' js-enabled' : 'js-enabled');

Cookies on NHS Jobs

We've put some small files called cookies on your device to help us make improvements to our site.

To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose.

Accept analytics cookies Do not accept analytics cookies

Jobs

Menu

• Sign in
• Create an account

• English
• Cymraeg

Menu Close menu

• Search
• Sign in
• Create an account
• Display in Welsh (Cymraeg)

• Search
• Sign in
• Create an account
• Display in Welsh (Cymraeg)

BETA Your feedback will help us to improve this service.

Whittington Hospital NHS Trust Virtual Fracture Coordinator

The closing date is 28 September 2026

Apply for this job

Job summary

Virtual Fracture Coordinator - Band 3

An exciting opportunity has arisen for a full time, well organised and enthusiastic individual to join the reception and admin team at the Trauma Orthopaedic department clinic 1b.

The department provides a friendly working environment with supportive and experienced colleagues.

You will be part of a team providing comprehensive, professional and efficient administrative support to enable achievement of local and national targets within Whittington Health.

You must be enthusiastic, flexible, quick to learn, IT literate, used to various office systems including Microsoft word and excel and have excellent communication skills.

Please find the full list of duties and responsibilities in the attached job description.

For further information please contact Amira Ifori - 02072883016

Main duties of the job

The VFC Coordinator will be responsible for supporting the effective day-to-day running of the Virtual Fracture Clinic (VFC) service within Trauma & Orthopaedics. This includes coordinating patient pathways, managing referrals, booking appointments, maintaining accurate records, and ensuring all clinic outcomes and correspondence are completed within agreed service timeframes.

The post holder will work closely with Orthopaedic Consultants, VFC Physiotherapists/Nurses, Outpatient Services, Booking and Scheduling Teams, Radiology, Hand Therapy, and Operational Management teams to ensure patients receive timely and appropriate follow-up care.

The role will involve reviewing and actioning VFC outcomes, processing referrals on ICE, monitoring clinic capacity, coordinating imaging pathways, and responding to patient queries via telephone, email, and digital communication platforms such as Accurx. The post holder will also be responsible for updating departmental spreadsheets and audit data, ensuring information is accurate and up to date at all times.

The post holder will be expected to prioritise urgent actions, escalate pathway delays or capacity concerns where necessary, and provide a high standard of administrative support to ensure the smooth and efficient delivery of the VFC service.

About us

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trustbelieves that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Details

Date posted

15 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£31,554 to £33,270 a year Per Annum Including HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

220-WHT-8286087

Job locations

Whittington Hospital

Magdala Avenue

London

N19 5NF

United Kingdom

Job description

Job responsibilities

• Be familiar with the day-to-day running of the Virtual Fracture Clinic (VFC), including the VFC data collection spreadsheets and patient information systems used within the service.
• Review weekend VFC activity and liaise with VFC clinicians to identify any urgent actions required for Monday morning.
• Allocate weekend patients to the Orthopaedic Consultant who covered the weekend on-call service.
• Allocate weekday referrals to the relevant Orthopaedic Consultant responsible for the VFC session.
• Book patient appointments in line with clinical guidance provided within the VFC outcome spreadsheets and clinic instructions.
• Maintain accurate and up-to-date records on the VFC data spreadsheets and hospital systems.
• Monitor and respond to emails relating to patient queries, appointment issues, and follow-up actions.
• Manage the VFC telephone line, including answering calls, checking voicemail messages, and responding to patient queries throughout the day.
• We are seeking a motivated enthusiastic individuals to join our team. The post would be ideal for anyone wanting a new challenge and to develop their administrative skills. Applicants should have excellent communication and interpersonal skills, along with IT skills and be able to have the ability to organise, prioritise and demonstrate excellent time management.

Please read the personal specification carefully to ensure your application clearly demonstrates all the essential criteria. Please provide examples in your supporting statement to show who you meet the criteria.

Job description

Job responsibilities

• Be familiar with the day-to-day running of the Virtual Fracture Clinic (VFC), including the VFC data collection spreadsheets and patient information systems used within the service.
• Review weekend VFC activity and liaise with VFC clinicians to identify any urgent actions required for Monday morning.
• Allocate weekend patients to the Orthopaedic Consultant who covered the weekend on-call service.
• Allocate weekday referrals to the relevant Orthopaedic Consultant responsible for the VFC session.
• Book patient appointments in line with clinical guidance provided within the VFC outcome spreadsheets and clinic instructions.
• Maintain accurate and up-to-date records on the VFC data spreadsheets and hospital systems.
• Monitor and respond to emails relating to patient queries, appointment issues, and follow-up actions.
• Manage the VFC telephone line, including answering calls, checking voicemail messages, and responding to patient queries throughout the day.
• We are seeking a motivated enthusiastic individuals to join our team. The post would be ideal for anyone wanting a new challenge and to develop their administrative skills. Applicants should have excellent communication and interpersonal skills, along with IT skills and be able to have the ability to organise, prioritise and demonstrate excellent time management.

Please read the personal specification carefully to ensure your application clearly demonstrates all the essential criteria. Please provide examples in your supporting statement to show who you meet the criteria.

Person Specification

Education and Qualification

Essential

• Good standard of education with a minimum of 5 'C' grade GCSE's (including English Language and Maths) or equivalent

Desirable

• Competence in the use of various computer software packages

Skills and Abilities

Essential

• Understanding of Orthopaedic medical terminology
• Excellent communication skills, both written and verbal
• Ability to prioritise workload and work under pressure

Desirable

• Experience using digital communication platforms such as Accurx
• Experience of using hospital IT systems such as Careflow and eRS

Knowledge and Experience

Essential

• Experience booking appointments and managing patient pathways
• Experience dealing with patients and handling telephone queries
• Experience maintaining accurate records and databases
• Understanding of confidentiality and data protection requirements

Desirable

• Knowledge of RTT pathways and NHS waiting time targets

Personal Qualities

Essential

• Ability to remain calm under pressure
• Reliable and able to manage competing priorities
• Strong attention to detail

Desirable

• Ability to use initiative to improve processes

Person Specification

Education and Qualification

Essential

• Good standard of education with a minimum of 5 'C' grade GCSE's (including English Language and Maths) or equivalent

Desirable

• Competence in the use of various computer software packages

Skills and Abilities

Essential

• Understanding of Orthopaedic medical terminology
• Excellent communication skills, both written and verbal
• Ability to prioritise workload and work under pressure

Desirable

• Experience using digital communication platforms such as Accurx
• Experience of using hospital IT systems such as Careflow and eRS

Knowledge and Experience

Essential

• Experience booking appointments and managing patient pathways
• Experience dealing with patients and handling telephone queries
• Experience maintaining accurate records and databases
• Understanding of confidentiality and data protection requirements

Desirable

• Knowledge of RTT pathways and NHS waiting time targets

Personal Qualities

Essential

• Ability to remain calm under pressure
• Reliable and able to manage competing priorities
• Strong attention to detail

Desirable

• Ability to use initiative to improve processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Whittington Hospital

Magdala Avenue

London

N19 5NF

United Kingdom

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Whittington Hospital

Magdala Avenue

London

N19 5NF

United Kingdom

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operational Manager

Amira Ifori

[email protected]

02072883016

Details

Date posted

15 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£31,554 to £33,270 a year Per Annum Including HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

220-WHT-8286087

Job locations

Whittington Hospital

Magdala Avenue

London

N19 5NF

United Kingdom

Supporting documents

Privacy notice

Whittington Hospital NHS Trust's privacy notice (opens in a new tab)

Support links

• Privacy policy
• Terms and conditions
• Accessibility Statement
• Cookies
• Help and guidance

© Crown copyright