Band 3 Therapy Services Administrator

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Royal Free London NHS Foundation Trust Band 3 Therapy Services Administrator

The closing date is 29 September 2026

Apply for this job

Job summary

To provide administrative support for the therapy services directorate.

To ensure a high quality, friendly and efficient frontline service to patients and staff, contributing to regular needs analysis, service review and effective management of patient complaints and queries.

To provide a friendly, efficient and professional reception service for outpatient areas.

To be responsible for the provision of data entry, general administration and clinic preparation services.

To assist in the set-up and administrative design of the above services.The post-holder will also identify and undertake changes as required to deliver the service, demonstrating problem-solving ability and initiative.

To monitor and manage the departmental databases, ensuring data quality and the production of required data.

Main duties of the job

Customer care - To run the therapy outpatient services ensuring the smooth running of all the clinics, and that the highest standards of customer care are maintained and promoted at all times.

To act as the first point of contact for patients, GPs or others with queries regarding the designated services and dealing with administrative enquiries/correspondence in this regard.

To be responsible for ensuring all visitors are given a positive image of the service as soon as they enter, being polite, courteous and helpful to all visitors and remaining calm in all situations.

Service development - To arrange, support and attend any meetings or updates that are relevant and necessary for this role.To implement new policies and procedures, seeking guidance where necessary.To work with the multi-disciplinary teams to develop standards for the administrative support provided within services.

To carry out appropriate performance monitoring and audit mechanisms.

Operational - To carry out a range of administrative duties in order to support the operational management of designated out-patient services including but not exclusively: appointmentmanagement, telephone duties, mail management, transport and interpreters.

Information technology/data quality - To develop and maintain a working knowledge of the electronic patient record system,attending and cascading training to other team members as desirable and/ or necessary.

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.

For more information please follow link https://www.royalfreelondonjobs.co.uk

Details

Date posted

15 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£31,554 to £33,270 a year per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

391-RFL-8254390

Job locations

Royal Free Hosptial

Pond Street

London

NW3 2QG

United Kingdom

Job description

Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Job description

Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person Specification

Other

Essential

• Physically fit and able to comply with trust manual handling guidelines

Education and professional qualifications

Essential

• Educated to GCSE level or equivalent including English and Maths

Desirable

• NVQ Level 3 in Business Administration or equivalent experience
• Evidence of continued professional development

Experience

Essential

• Previous NHS or healthcare administration experience
• Experience of working in a busy customer-facing environment
• Experience of appointment booking systems

Desirable

• Experience using electronic patient record systems

Skills and aptitudes

Essential

• Good IT skills including Microsoft Word and Excel
• Accurate date entry skills
• Ability to deal sensitively with patients and carers
• Ability to manage competing priorities

Personal qualities and attributes

Essential

• Professional and courteous manner
• Flexible approach to work
• Commitment to confidentiality
• Positive attitude towards service improvement
• Ability to remain calm under pressure
• Reliable and dependable
• Commitment to equality, diversity and inclusion

Royal Free shared commitments

Essential

• Demonstrable ability to meet the Trust shared commitments.

Person Specification

Other

Essential

• Physically fit and able to comply with trust manual handling guidelines

Education and professional qualifications

Essential

• Educated to GCSE level or equivalent including English and Maths

Desirable

• NVQ Level 3 in Business Administration or equivalent experience
• Evidence of continued professional development

Experience

Essential

• Previous NHS or healthcare administration experience
• Experience of working in a busy customer-facing environment
• Experience of appointment booking systems

Desirable

• Experience using electronic patient record systems

Skills and aptitudes

Essential

• Good IT skills including Microsoft Word and Excel
• Accurate date entry skills
• Ability to deal sensitively with patients and carers
• Ability to manage competing priorities

Personal qualities and attributes

Essential

• Professional and courteous manner
• Flexible approach to work
• Commitment to confidentiality
• Positive attitude towards service improvement
• Ability to remain calm under pressure
• Reliable and dependable
• Commitment to equality, diversity and inclusion

Royal Free shared commitments

Essential

• Demonstrable ability to meet the Trust shared commitments.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

Royal Free Hosptial

Pond Street

London

NW3 2QG

United Kingdom

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

Royal Free Hosptial

Pond Street

London

NW3 2QG

United Kingdom

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Therapy Services Admin Manager

Grainne Memery

[email protected]

02037582000

Details

Date posted

15 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£31,554 to £33,270 a year per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

391-RFL-8254390

Job locations

Royal Free Hosptial

Pond Street

London

NW3 2QG

United Kingdom

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