Assistant Patient Pathway Coordinator
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Kingston and Richmond NHS Foundation Trust Assistant Patient Pathway Coordinator
The closing date is 28 September 2026
Job summary
The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
Fixed Term / secondment until 31st July 2027
Main duties of the job
- Process and log all referrals in line with Trust Access Policy and specialty SOP
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- To use the 18 weeks referral to treatment (RTT) to manage all outpatient and elective patient journeys.
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- Ensure that Trust agreed standard of service is delivered to patients requiring elective admission to speciality
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- To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries
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- Ability to analyse and extract complex data sets from a number of different sources.
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- Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales.
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- Work collaboratively as part of an integrated team.
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- Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role.
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- Maintain stock control such as stationery, clinical supplies, equipment and uniforms.
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- Participate in the induction and training of all new members of staff.
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- To liaise with medical records with regard to availability of medical notes as appropriate.
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- Provide reciprocal cover for administrative team during annual leave and sicknessabsence.
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- Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
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- To attend all statutory and mandatory training as and when required to do so
Continued on attached JD...
About us
Kingston and Richmond NHS Foundation Trust has four key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:
Compassionate- We treat everyone with kindness, understanding and empathy
Inclusive- We are respectful, fair and open, valuing everyone's unique contribution
Collaborative-We work together across our teams and with our partners and are helpful, positive and supportive
Inspiring- We strive for the best for patients, communities, staff and partners and are always learning and improving
Details
Date posted
14 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£30,630 to £32,346 a year per annum inclusive HCAS (Outer)
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
396-8127966-DE-GV-Y-A
Job locations
Kingston Hospital
Galsworthy Road
Kingston Upon Thames
KT2 7QB
United Kingdom
Job description
Job responsibilities
***Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification***
NB: ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.
Job description
Job responsibilities
***Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification***
NB: ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.
Person Specification
Qualifications
Essential
- GCSE or equivalent in English and Maths, grades A-C
Desirable
- Computer Literacy Course e.g. ECDL
Experience
Essential
- Experience of using Microsoft Office, including Word and Excel
- Exceptional customer service background
Desirable
- Experience of working in the NHS or healthcare setting
Skills
Essential
- Accurate data entry, typing and checking skills
- Pays attention to detail
Desirable
- Conflict resolution skills
Qualifications
Essential
- GCSE or equivalent in English and Maths, grades A-C
Desirable
- Computer Literacy Course e.g. ECDL
Experience
Essential
- Experience of using Microsoft Office, including Word and Excel
- Exceptional customer service background
Desirable
- Experience of working in the NHS or healthcare setting
Skills
Essential
- Accurate data entry, typing and checking skills
- Pays attention to detail
Desirable
- Conflict resolution skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Kingston and Richmond NHS Foundation Trust
Address
Kingston Hospital
Galsworthy Road
Kingston Upon Thames
KT2 7QB
United Kingdom
Employer's website
https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Kingston and Richmond NHS Foundation Trust
Address
Kingston Hospital
Galsworthy Road
Kingston Upon Thames
KT2 7QB
United Kingdom
Employer's website
https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Administration Manager
Ashley Johnson
02089346361
Details
Date posted
14 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£30,630 to £32,346 a year per annum inclusive HCAS (Outer)
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
396-8127966-DE-GV-Y-A
Job locations
Kingston Hospital
Galsworthy Road
Kingston Upon Thames
KT2 7QB
United Kingdom
Supporting documents
Privacy notice
Kingston and Richmond NHS Foundation Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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