Clinical Admin Officer - Urology
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Frimley Health NHS Foundation Trust Clinical Admin Officer - Urology
The closing date is 21 September 2026
Job summary
We are pleased to offer an exciting opportunity for a Clinical Administration Officer to join the Urology Team at Frimley Park Hospital. This is a busy, office-based role providing essential administrative support, with patient contact primarily via telephone, email and the EPIC system.
The successful candidate will demonstrate exceptional accuracy and attention to detail, and will thrive in a fast-paced environment. You will be well organised, adaptable and enthusiastic, with strong interpersonal and time-management skills and a commitment to delivering high-quality administrative support.
This role offers the opportunity to work closely with Consultants and their wider clinical teams, including Resident Doctors and Clinical Nurse Specialists. It is ideally suited to candidates with proven administrative experience and a positive, flexible approach to change.
Important Information
- Location: This role is fully on-site at Frimley Park Hospital (office based; not hybrid).
- Please note: This is an administrative position and does not involve direct clinical or medical duties.
- Visa Sponsorship: This position is not eligible for Skilled worker visa sponsorship. Applicants must already hold right to work in the UK.
If you have any questions about the role, please feel free to get in touch prior to submitting your application.
Main duties of the job
- Provide a flexible, responsive and high-quality administrative service to the department, adapting to changing service needs.
- Plan and organise own workload effectively using appropriate planning tools, demonstrating strong time-management skills and proactively escalating any potential issues in meeting deadlines.
- Act on Consultants' requests, including the preparation and processing of urgent correspondence, medico-legal reports and other ad-hoc administrative tasks, in line with Trust policies and procedures.
- Gather, organise and maintain information to support work activities, ensuring strict confidentiality is maintained at all times in accordance with organisational and information governance requirements.
- Respond promptly, professionally and courteously to enquiries from colleagues, GPs and patients.
- Ensure secure storage and appropriate management of all records and resources, including electronic and computerised information.
- Scan and upload relevant patient documentation accurately to the Trust's Electronic Patient Record (EPR) system.
- Support clinicians with generating and sending correspondence via EPIC, including resolving incomplete patient details and attaching relevant documentation as required.
- Manage incoming and outgoing telephone calls efficiently, ensuring all calls are handled in a timely, professional and patient-focused manner.
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Details
Date posted
14 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£27,106 to £28,850 a year pro rata incl HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
151-ZT106
Job locations
Frimley Park Hospital
Portsmouth Road
Frimley
GU16 7UJ
United Kingdom
Job description
Job responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Job description
Job responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person Specification
Qualifications
Essential
- NVQ Level 3 Administration or equivalent practical knowledge
Desirable
- Previous experience as a Medical Secretary or similar
Experience
Essential
- Recent experience of working in an office environment
- Competent with current software programmes (i.e. MS Word, Excel, PowerPoint)
- Be able to work in a busy environment and remain calm under pressure
- Recent experience of working within a team environment
Desirable
- Working in the NHS either in a hospital/private practice/GP setting
- Experience of direct contact with patients
- EPIC trained
Skills
Essential
- Ability to communicate clearly
- Ability to work with minimal supervision
- Ability to prioritise workload
- Able to adapt to change
- Excellent interpersonal skills.
Desirable
- Understanding of medical terminology
Qualifications
Essential
- NVQ Level 3 Administration or equivalent practical knowledge
Desirable
- Previous experience as a Medical Secretary or similar
Experience
Essential
- Recent experience of working in an office environment
- Competent with current software programmes (i.e. MS Word, Excel, PowerPoint)
- Be able to work in a busy environment and remain calm under pressure
- Recent experience of working within a team environment
Desirable
- Working in the NHS either in a hospital/private practice/GP setting
- Experience of direct contact with patients
- EPIC trained
Skills
Essential
- Ability to communicate clearly
- Ability to work with minimal supervision
- Ability to prioritise workload
- Able to adapt to change
- Excellent interpersonal skills.
Desirable
- Understanding of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Frimley Health NHS Foundation Trust
Address
Frimley Park Hospital
Portsmouth Road
Frimley
GU16 7UJ
United Kingdom
Employer's website
https://www.fhft.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Frimley Health NHS Foundation Trust
Address
Frimley Park Hospital
Portsmouth Road
Frimley
GU16 7UJ
United Kingdom
Employer's website
https://www.fhft.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Patient Pathway Co-Ordinator
Lara Bingham
03006131758
Details
Date posted
14 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£27,106 to £28,850 a year pro rata incl HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
151-ZT106
Job locations
Frimley Park Hospital
Portsmouth Road
Frimley
GU16 7UJ
United Kingdom
Supporting documents
Privacy notice
Frimley Health NHS Foundation Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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