Maternity Ward Clerk - Central Delivery Suite

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Bristol NHS Foundation Trust Maternity Ward Clerk - Central Delivery Suite

The closing date is 22 September 2026

Apply for this job

Job summary

Do you have excellent communication skills? Do you have great attention to detail? Can you work calmly under pressure whilst maintaining a high standard of accuracy?

We are seeking a friendly, professional, and welcoming patient-facing Ward Clerk to join our Central Delivery Suite team. In this role, you will provide high-quality administrative, clerical, and reception support.

A flexible approach to working hours is essential to meet the demands of the service and the team you are working within. This post is for a ward clerk who is able to work any combination of days, weekends and bank holiday shifts.

This permanent role offers 22 hours per week. There is scope to increase the working hours to 33 per week for an initial six-month period, following which a review will be undertaken to assess the feasibility of maintaining the increased hours on an ongoing basis.

Main duties of the job

Communication:

• To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
• Show a caring and professional approach towards patients and visitors when carrying out all duties
• Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate

Patient Care:

• To welcome and assist patients, relatives and visitors on arrival to the ward and inform appropriate staff. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

Organising and Planning:

• Ensure that all clinical results and other clinical information are accurately filed in the patient notes and that patient notes are up to date and maintained according to the relevant Trust standards
• Ensure patient records are appropriately received and transferred and trace all notes into and out of the ward
• Prepare patient notes for coding within the relevant deadlines set by the coding team
• To carry out associated clerical duties, for example maintaining accurate filing systems, photocopying, receiving and distributing post, diary management and scanning patient notes if required
• To undertake the role's duties in the case of a major incident in your department

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Details

Date posted

08 September 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year pa pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

387-WC2864-LMG-B

Job locations

St Michaels Hospital

Southwell Street

Bristol

BS2 8EG

United Kingdom

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to the vacancy.

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to the vacancy.

Person Specification

Qualifications and Training

Essential

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

Aptitudes

Essential

• Innovative
• Supportive
• Collaborative
• Respectful

Knowledge and Experience

Essential

• Previous reception or customer facing experience in a healthcare or public setting
• Clerical/administration experience including filing and/or reception

Desirable

• Previous NHS experience

Skills and Abilities

Essential

• Excellent/professional telephone/ reception manner
• Flexible approach to duties
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Able to communicate clearly and act quickly in emergency
• Good IT skills including Microsoft packages
• Tidy and methodical working practice
• Attention to detail
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work independently and as part of a team
• Confidence to handle difficult conversations with patients, relatives and carers

Person Specification

Qualifications and Training

Essential

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

Aptitudes

Essential

• Innovative
• Supportive
• Collaborative
• Respectful

Knowledge and Experience

Essential

• Previous reception or customer facing experience in a healthcare or public setting
• Clerical/administration experience including filing and/or reception

Desirable

• Previous NHS experience

Skills and Abilities

Essential

• Excellent/professional telephone/ reception manner
• Flexible approach to duties
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Able to communicate clearly and act quickly in emergency
• Good IT skills including Microsoft packages
• Tidy and methodical working practice
• Attention to detail
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work independently and as part of a team
• Confidence to handle difficult conversations with patients, relatives and carers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Bristol NHS Foundation Trust

Address

St Michaels Hospital

Southwell Street

Bristol

BS2 8EG

United Kingdom

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Bristol NHS Foundation Trust

Address

St Michaels Hospital

Southwell Street

Bristol

BS2 8EG

United Kingdom

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Retention and Recruitment Midwife

Jackie Tang

[email protected]

Details

Date posted

08 September 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year pa pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

387-WC2864-LMG-B

Job locations

St Michaels Hospital

Southwell Street

Bristol

BS2 8EG

United Kingdom

Supporting documents

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Bristol NHS Foundation Trust 's privacy notice (opens in a new tab)

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