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Preoperative Assessment Case Manager

Salary not specified

Employment type not specifiedExperience not specifiedIsleworth

Chelsea and Westminster Hospital NHS Foundation TrustIsleworth

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Chelsea and Westminster Hospital NHS Foundation Trust Preoperative Assessment Case Manager

The closing date is 22 September 2026

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Job summary

Job Summary

The Adult Preoperative Assessment Department provides a service for all adult elective surgical patients attending Chelsea and Westminster Hospital West Mid site, as well as patients seen at other hospitals who are to have surgery here.

Patients are referred from all areas of the UK and abroad.

The team comprises specialist Nurses, Consultant Anaesthetists, Health Care Assistants.

To function effectively, the team members require clinical information about patients that is not always readily available in the hospitals patient notes. This information is vital for appropriate assessment of risk and to allow patients to proceed to surgery as safely as possible.

Obtaining this information in a timely manner is the core function of the role.

Main duties of the job

The post holder will be required to promote best practice according to the Trust's Access Policy and will be expected to promote and utilise all relevant Trust Policies related to the fulfilment of the role.
Where required, to liaise with GP practices, other hospitals and other departments to obtain medical records and patient information to ensure POA can safely clear the patient for surgery, or ensure they are treated prior to being cleared.
To oversee the administrative aspects of the clinic supporting the lead for Pre-assessment.
Ensure that all required information including medical records are ready for relevant clinic running that day
Ensuring that all patient requirements have been catered for (e.g. transport, translators etc.)
Taking responsibility for planning and preparation for clinics in advance to ensure smooth running on a daily basis and excellent patient experience.
Proactively managing patient pathways to ensure that no patients 'fall through the net'.
Acting as a point of contact for patients who are awaiting investigations arising from their initial preoperative assessment.

About us

Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children's services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.

We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.

We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.

Details

Date posted

09 September 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£33,262 to £36,027 a year per annum inc HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

289-PC-296

Job locations

West Middlesex site

Twickenham road

Isleworth

TW7 6AF

United Kingdom

Job description

Job responsibilities

The post holder will be required to promote best practice according to the Trusts Access Policy and will be expected to promote and utilise all relevant Trust Policies related to the fulfilment of the role.

Where required, to liaise with GP practices, other hospitals and other departments to obtain medical records and patient information to ensure POA can safely clear the patient for surgery, or ensure they are treated prior to being cleared.

To oversee the administrative aspects of the clinic supporting the lead for Pre-assessment.

Ensure that all required information including medical records are ready for relevant clinic running that day.

Ensuring that all patient requirements have been catered for (e.g. transport, translators etc.)

Taking responsibility for planning and preparation for clinics in advance to ensure smooth running on a daily basis and excellent patient experience.

Proactively managing patient pathways to ensure that no patients fall through the net.

Acting as a point of contact for patients who are awaiting investigations arising from their initial preoperative assessment.

To be responsible for escalating relevant issues to ASM/ Lead Nurse.

The post holder will work with admin team in POA for booking and Rota.

To ensure that appointment availability is maintained for High Risk Assessment Clinic patients and to liaise with the anaesthetic coordinator to ensure adequate anaesthetic cover

Working with the lead for Pre-operative assessment, and other Trust Improvement Teams in all aspects of improving outpatient flows and pathways.

Attending all internal team meetings, taking minutes and distributing appropriately.

Cover reception duties

Using CCS and Cerner for POA

Supporting the Nurses by attending the regular review sessions with Consultant

Anaesthetists and acting on outcomes on behalf of the Nurse when required.

Maintaining established data collection processes and refining and improving as and when required.

Ensuring that appointment availability is maintained in line with the department SLA and that all clinics are expanded or blocked as required, escalating to Lead POAC if required.

Procuring supplies to support the administrative aspects of the clinic via the PECOS system

Management Duties

Help manage the band 3 in POA admin

Additional responsibilities

Promoting the acceptance and adherence to the Data Protection Act within the team.

Undertake other duties that are considered to be within the general scope of the post, as required by the Lead POA and Scheduling department.