Volunteer Support Officer

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Isle of Wight NHS Trust Volunteer Support Officer

The closing date is 24 September 2026

Apply for this job

Job summary

NHS Band 4 Salary: £28,392 - £31,157 per annum

Hours Per Week: Full Time, 37.5 hrs

Contract Type: Fixed Term 12 Months Maternity Cover (Secondment Considered)

Main duties of the job

You will support to the Voluntary Services Manager assisting with the management and development of an effective voluntary service.

• To manage, undertake and organise induction and on-the-job training for volunteers.
• Ensuring that volunteers feel valued/recognised for their contribution and regularly review retention of volunteers.
• To be responsible for ensuring effective and efficient recruitment procedures for volunteers within the Trust, and its charity partners.
• To co-ordinate the collection of patient feedback through surveys by the Patient experience volunteers
• Handling all applications for current vacancies and responding to new requests or areas for development of voluntary help.
• To manage the day-to-day provision of the Trusts Happy to Chat volunteer team, the Hospital Guides, and the Patient Experience volunteers.
• To manage and supervise the Voluntary services team and office, acting as Deputy when required for the Voluntary Services Manager.

About us

Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this.

The single corporate service is delivered across both organisations. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veterans' status, colour, religion, disability, sexual orientation, and beliefs.

Details

Date posted

11 September 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

REF2519W

Job locations

Queen Alexandra Hospital

Southwick Hill Road

Portsmouth

Hampshire

PO6 3LY

United Kingdom

Job description

Job responsibilities

Job purpose

• To provide support to the Voluntary Services Manager assisting with the management and development of an effective voluntary service.
• To be responsible for ensuring effective and efficient recruitment procedures for volunteers within the Trust, and its charity partners.
• To co-ordinate the collection of patient feedback through surveys by the Patient experience volunteers
• Handling all applications for current vacancies and responding to new requests or areas for development of voluntary help.
• To manage, undertake and organise induction and on-the-job training for volunteers.
• To manage the day-to-day provision of the Trusts Happy to Chat volunteer team, the Hospital Guides, Response volunteer team and the Patient Experience volunteers.
• To manage and supervise the Voluntary services team and office, acting as Deputy when required for the Voluntary Services Manager

Specific Core Functions

• Manage the day-to-day work functions of the busy Voluntary Services office, including the supervision, training and development of a small team of employees and volunteers.
• Effectively manage the office and its voluntary and physical resources, ensuring a high level of service and cover is maintained by the voluntary service staff at all times.
• Oversee the day-to-day welfare of a large number of volunteers from across the trust and its partners.
• Liaising with Voluntary Services Administrators, Happy to Chat volunteer team, Hospital Guides, Patient Experience volunteers and response volunteer team.
• Liaise with and assist Voluntary organisations internally and externally to the Trust, in their day-to-day operations, managing and finding solutions to issues and problems.
• Lead when required (e.g. during absence of the Voluntary Services Manager) and generally assist the Voluntary Services Manager on a daily basis with retention and support of approximately 700 volunteers.
• Promote voluntary work and current vacancies to staff, volunteers, general public, voluntary organisations, and external agencies.
• Responsible for the general administration within voluntary services and develop problem solving amongst staff involved in the running of the service.
• Assist in developing policies and procedures for departmental use.

For full job details and person specification, please refer to enclosed job description.

Job description

Job responsibilities

Job purpose

• To provide support to the Voluntary Services Manager assisting with the management and development of an effective voluntary service.
• To be responsible for ensuring effective and efficient recruitment procedures for volunteers within the Trust, and its charity partners.
• To co-ordinate the collection of patient feedback through surveys by the Patient experience volunteers
• Handling all applications for current vacancies and responding to new requests or areas for development of voluntary help.
• To manage, undertake and organise induction and on-the-job training for volunteers.
• To manage the day-to-day provision of the Trusts Happy to Chat volunteer team, the Hospital Guides, Response volunteer team and the Patient Experience volunteers.
• To manage and supervise the Voluntary services team and office, acting as Deputy when required for the Voluntary Services Manager

Specific Core Functions

• Manage the day-to-day work functions of the busy Voluntary Services office, including the supervision, training and development of a small team of employees and volunteers.
• Effectively manage the office and its voluntary and physical resources, ensuring a high level of service and cover is maintained by the voluntary service staff at all times.
• Oversee the day-to-day welfare of a large number of volunteers from across the trust and its partners.
• Liaising with Voluntary Services Administrators, Happy to Chat volunteer team, Hospital Guides, Patient Experience volunteers and response volunteer team.
• Liaise with and assist Voluntary organisations internally and externally to the Trust, in their day-to-day operations, managing and finding solutions to issues and problems.
• Lead when required (e.g. during absence of the Voluntary Services Manager) and generally assist the Voluntary Services Manager on a daily basis with retention and support of approximately 700 volunteers.
• Promote voluntary work and current vacancies to staff, volunteers, general public, voluntary organisations, and external agencies.
• Responsible for the general administration within voluntary services and develop problem solving amongst staff involved in the running of the service.
• Assist in developing policies and procedures for departmental use.

For full job details and person specification, please refer to enclosed job description.

Person Specification

Qualifications

Essential

• NVQ4 in Administration or equivalent level administration knowledge and experience
• ECDL (European Computer Driving License) or equivalent qualification
• Evidence of continuing professional and personal development
• Certificate in Personnel Practice or equivalent qualification or experience.

Experience

Essential

• Experience or understanding of creating electronic records, electronic filing systems
• Experience to manage a diverse workload whilst dealing with frequent interruptions
• Experience of dealing with confidential and complex information
• Experience of managing a team
• Experience to meet deadlines and to work under pressure
• Experience of working in healthcare or social care administrative setting
• Experience of dealing with people in distress in a calm and confident manner.

Skills and Knowledge

Essential

• Advanced IT skills in Microsoft Office packages
• Advanced knowledge of a range of administrative procedures
• Exceptional organisational skills
• Knowledge of voluntary services.

Person Specification

Qualifications

Essential

• NVQ4 in Administration or equivalent level administration knowledge and experience
• ECDL (European Computer Driving License) or equivalent qualification
• Evidence of continuing professional and personal development
• Certificate in Personnel Practice or equivalent qualification or experience.

Experience

Essential

• Experience or understanding of creating electronic records, electronic filing systems
• Experience to manage a diverse workload whilst dealing with frequent interruptions
• Experience of dealing with confidential and complex information
• Experience of managing a team
• Experience to meet deadlines and to work under pressure
• Experience of working in healthcare or social care administrative setting
• Experience of dealing with people in distress in a calm and confident manner.

Skills and Knowledge

Essential

• Advanced IT skills in Microsoft Office packages
• Advanced knowledge of a range of administrative procedures
• Exceptional organisational skills
• Knowledge of voluntary services.

Employer details

Employer name

Isle of Wight NHS Trust

Address

Queen Alexandra Hospital

Southwick Hill Road

Portsmouth

Hampshire

PO6 3LY

United Kingdom

Employer's website

https://www.iow.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Isle of Wight NHS Trust

Address

Queen Alexandra Hospital

Southwick Hill Road

Portsmouth

Hampshire

PO6 3LY

United Kingdom

Employer's website

https://www.iow.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Head of Experience Care

Laura White

[email protected]

Details

Date posted

11 September 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

REF2519W

Job locations

Queen Alexandra Hospital

Southwick Hill Road

Portsmouth

Hampshire

PO6 3LY

United Kingdom

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