Patient Care Coordinator
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Ridgeway View Family Practice Patient Care Coordinator
The closing date is 27 September 2026
Job summary
We are looking to recruit friendly and enthusiastic Administrator and Receptionist (Patient Care Coordinator) to join our busy GP Practice based in Swindon. The hours of the post are below:
Tuesday 8-5.30
Wednesday 9-6.30
Thursday- 8-5.30
Friday- 7.30-6
The ideal candidate would be a team player who has strong IT and communication skills. The post holder will need to be able to work well under pressure and cope with conflicting demands. A high level of accuracy and attention to detail is essential.
This is an ideal job for someone looking to start and develop their career in the NHS or someone with experience who thrives in the busy GP environment. The candidate must be willing to learn and have the ability to manage multiple priorities.
In return we offer investment in staff training and support with career development.
Main duties of the job
Key Responsibilities:
Open and prepare reception for surgeries
Arrange clinical appointments for patients
Process patient requests for medical support, admin or general care appointments via Systm Connect (online form), phone or reception front desk.
Receive and direct patients arriving for appointments
Filing and pulling medical records
Operate surgery computer and telephone system
Process patient registrations
Action patient referrals
Liaise with hospital departments and other care providers regarding patients
Document coding
Actioning practice emails
Safeguarding adminstration
Medical reports and private letter request processing
Attend Patient Services Team meetings as appropriate and assist with the development and improvement of reception and administrative processes
About us
Ridgeway View Family Practice is a ~15,000 patient, busy General Practice surgery based across two sites in Wroughton and Chiseldon.
We are part of Brunel Healthcare Group (Brunel PCN 1) working together with other practices across Swindon to achieve best practice outcomes and economy of scale working. Examples of this are the former STEAM vaccination centre and our current joint Saturday Extended Access clinic.
We have a strong team of nurses, ACPs, Paramedic, Clinical Pharmacists, Social Prescriber and Patient Care Coordinators.
We are fully embracing digital technologies and we buy in to services which cover our Extended Access requirement and offer our patients more accessibility. There is no working outside of core hours expected.
Brunel PCN 1 is one of the first "Approved Learning Organisations" in the area and as such as embrace learning and development within our practice and we enjoy hosting GP Registrars as well as Medical and Nursing students.
We prioritise work / life balance and work hard to maintain a calm, happy and supportive workplace.
Details
Date posted
03 September 2026
Pay scheme
Other
Salary
Depending on experience From £13.00 per hour dependent on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A1343-26-0004
Job locations
Wroughton Health Centre
Barrett Way
Wroughton
Wiltshire
SN4 9LW
United Kingdom
Job description
Job responsibilities
Key Responsibilities:
Open and prepare reception for surgeries
Arrange clinical appointments for patients
Process patient requests for medical support, admin or general care appointments via Systm Connect (online form), phone or reception front desk.
Receive and direct patients arriving for appointments
Filing and pulling medical records
Operate surgery computer and telephone system
Process patient registrations
Action patient referrals
Liaise with hospital departments and other care providers regarding patients
Document coding
Actioning practice emails
Safeguarding adminstration
Medical reports and private letter request processing
Attend Patient Services Team meetings as appropriate and assist with the development and improvement of reception and administrative processes
Job description
Job responsibilities
Key Responsibilities:
Open and prepare reception for surgeries
Arrange clinical appointments for patients
Process patient requests for medical support, admin or general care appointments via Systm Connect (online form), phone or reception front desk.
Receive and direct patients arriving for appointments
Filing and pulling medical records
Operate surgery computer and telephone system
Process patient registrations
Action patient referrals
Liaise with hospital departments and other care providers regarding patients
Document coding
Actioning practice emails
Safeguarding adminstration
Medical reports and private letter request processing
Attend Patient Services Team meetings as appropriate and assist with the development and improvement of reception and administrative processes
Person Specification
Experience
Desirable
- Experience of working in primary care or a GP practice
- System One Experience
Interpersonal skills
Essential
- - Friendly nature with excellent people skills
- - Ability to work as part of a team
- - Positive outlook and a calm demeanor when things get busy
- - Quick learner who can follow instruction and is comfortable with using computer systems (training will be provided)
Experience
Desirable
- Experience of working in primary care or a GP practice
- System One Experience
Interpersonal skills
Essential
- - Friendly nature with excellent people skills
- - Ability to work as part of a team
- - Positive outlook and a calm demeanor when things get busy
- - Quick learner who can follow instruction and is comfortable with using computer systems (training will be provided)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Ridgeway View Family Practice
Address
Wroughton Health Centre
Barrett Way
Wroughton
Wiltshire
SN4 9LW
United Kingdom
Employer's website
https://www.ridgewayviewfamilypractice.co.uk/ (Opens in a new tab)
Employer details
Employer name
Ridgeway View Family Practice
Address
Wroughton Health Centre
Barrett Way
Wroughton
Wiltshire
SN4 9LW
United Kingdom
Employer's website
https://www.ridgewayviewfamilypractice.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Patient Services Manager
Bethany Jones
01793812221
Details
Date posted
03 September 2026
Pay scheme
Other
Salary
Depending on experience From £13.00 per hour dependent on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A1343-26-0004
Job locations
Wroughton Health Centre
Barrett Way
Wroughton
Wiltshire
SN4 9LW
United Kingdom
Privacy notice
Ridgeway View Family Practice's privacy notice (opens in a new tab)
Support links
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