Receptionist/Administrator

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Dorset HealthCare University NHS Foundation Trust Receptionist/Administrator

The closing date is 21 September 2026

Apply for this job

Job summary

Poole Healthcare Centre provides an assessment, diagnostic and treatment service at Poole Healthcare Centre, 1st Floor Boots the Chemist, Dolphin Shopping Centre, Poole.The administration team is currently looking to recruit an administrator to work 15 hours per week. The role includes dealing with a range of telephone queries, arranging appointments, downloading referrals, post, managing patient and hospital correspondence, data inputting and problem solving whilst covering the reception. In addition to dealing with patients a key part of this role is to provide administrative support to the clinical team to enable them to run their clinics effectively. You will need to be highly organized with excellent communication skills and a strong commitment to delivering a customer focused service. This is a very busy department and you will be required to effectively manage multiple and diverse work streams.

For further details / informal visits contact:

Beverley Wrixon Clinic Support Supervisor 01202 493250

Main duties of the job

To provide an efficient and friendly Reception and Administrative service to support the delivery of excellent patient care.

To ensure that patients and contacts with the service are dealt with in a friendly, empathetic and profession manner and to help ensure that the patient experience is positive for all.

To assist in the provision of a comprehensive, high quality and efficient outpatient service including the management of electronic medical records.

Employment in this post requires an Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.

Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to create healthier lives, empowered citizens and thriving communities.

Details

Date posted

07 September 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£10,108 a year p.a.

Contract

Permanent

Working pattern

Part-time

Reference number

152-C160.26A

Job locations

Poole Healthcare Centre

1st Floor Boots The Chemist Dolphin Centre

Poole

BH15 1SZ

United Kingdom

Job description

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidates individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do [email protected]

Job description

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidates individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do [email protected]

Person Specification

Knowledge Skills and Training

Essential

• NVQ Level 2 or equivalent level of knowledge of office procedures

Job Specific Experience

Essential

• Previous experience within a comparable role
• Previous experience of working within a customer/public focused environment

Information Technology

Essential

• Competency and confidence in use of IT, with the ability to adapt to new systems
• Demonstrable experience of using Microsoft Office including Word and Excel

Personal Qualities/ Attributes

Essential

• The ability to be able to prioritize, use own initiative and be an excellent team player.

Person Specification

Knowledge Skills and Training

Essential

• NVQ Level 2 or equivalent level of knowledge of office procedures

Job Specific Experience

Essential

• Previous experience within a comparable role
• Previous experience of working within a customer/public focused environment

Information Technology

Essential

• Competency and confidence in use of IT, with the ability to adapt to new systems
• Demonstrable experience of using Microsoft Office including Word and Excel

Personal Qualities/ Attributes

Essential

• The ability to be able to prioritize, use own initiative and be an excellent team player.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorset HealthCare University NHS Foundation Trust

Address

Poole Healthcare Centre

1st Floor Boots The Chemist Dolphin Centre

Poole

BH15 1SZ

United Kingdom

Employer's website

https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)

Employer details

Employer name

Dorset HealthCare University NHS Foundation Trust

Address

Poole Healthcare Centre

1st Floor Boots The Chemist Dolphin Centre

Poole

BH15 1SZ

United Kingdom

Employer's website

https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Clinic Support Supervisor

Beverley Wrixon

[email protected]

01202493250

Details

Date posted

07 September 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£10,108 a year p.a.

Contract

Permanent

Working pattern

Part-time

Reference number

152-C160.26A

Job locations

Poole Healthcare Centre

1st Floor Boots The Chemist Dolphin Centre

Poole

BH15 1SZ

United Kingdom

Supporting documents

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Dorset HealthCare University NHS Foundation Trust's privacy notice (opens in a new tab)

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