Emergency Department Receptionist (Band 3)
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Airedale NHS Foundation Trust Emergency Department Receptionist (Band 3)
The closing date is 18 September 2026
Job summary
To provide a high quality 24 hour efficient and organised reception/administration service within the Emergency Department, ensuring all procedures are adhered to whilst working to the Trust Right Care values.
Previous applicants need not re-apply
Part time - 30 hours per week
12 month Fixed term contract
Main duties of the job
Reception and documentation of patients attending the Emergency department using the hospital computer system.
Using own judgement to alert nursing/medical staff regarding patients conditions that may require urgent intervention.
Checking clinical coding on prior to discharging patient records, ensuring any follow up referrals are deal with in accordance with the appropriate pathway.
Communicate effectively and sensitively to distressed patients and relatives.
Able to recognise and diffuse difficult situations as they arise, particularly at busy times, whilst retaining composure and willingness to assist.
Provide support to the whole of the Urgent Care team and other members of the multi-disciplinary team both internal and external to the Trust
General admin duties e.g. filing, dealing with telephone enquiries, scanning etc
About us
You will be working alongside a team of enthusiastic admin staff, including receptionists, support clerks, secretaries and liaise with the Acute Assessment Unit admin team.
You will be required to be flexible and adaptable as you can be asked to swap shifts on occasions to meet the demands of the service.
We are looking for staff with commitment to quality and care and working together for patients
Details
Date posted
07 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year pro rata per annum
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
423-8192309
Job locations
Airedale Hospital
Skipton Road. Steeton
Keighley
BD20 6TD
United Kingdom
Job description
Job responsibilities
For further details please see the attached job description and person specification attached to this advert.
This position is not currently eligible for a certificate of sponsorship in line with Home Office guidance as it does not appear on the skilled worker visa occupation list.
If you currently hold a different type of visa allowing you to work in the UK we would welcome an application from you. If your visa expires or there is a change in status during your employment, the Trust will be required to review your employment which may result in the termination of your employment to comply with the relevant immigration legislation
Job description
Job responsibilities
For further details please see the attached job description and person specification attached to this advert.
This position is not currently eligible for a certificate of sponsorship in line with Home Office guidance as it does not appear on the skilled worker visa occupation list.
If you currently hold a different type of visa allowing you to work in the UK we would welcome an application from you. If your visa expires or there is a change in status during your employment, the Trust will be required to review your employment which may result in the termination of your employment to comply with the relevant immigration legislation
Person Specification
Qualifications
Essential
- ECDL/CLAIT or equivalent or SystmOne experience
Desirable
- IT skills e.g. Microsoft word, Outlook, Internet Explorer, Aireshare
Experience
Essential
- Significant and recent reception/office experience in a health care setting
- Experience and full understanding of confidentiality policies/procedures
- Experience in working shifts. Flexible and adaptable
- Previous work in a busy pressurised and stressful environment
- Experience in dealing with distressed patients/relatives
- Experience in filing and scanning systems
Desirable
- Previous Emergency Department experience
- Understanding appointment systems
- Experience in working a 24/7 shift system, including nights
- Information Governance/Data Security Training
Qualifications
Essential
- ECDL/CLAIT or equivalent or SystmOne experience
Desirable
- IT skills e.g. Microsoft word, Outlook, Internet Explorer, Aireshare
Experience
Essential
- Significant and recent reception/office experience in a health care setting
- Experience and full understanding of confidentiality policies/procedures
- Experience in working shifts. Flexible and adaptable
- Previous work in a busy pressurised and stressful environment
- Experience in dealing with distressed patients/relatives
- Experience in filing and scanning systems
Desirable
- Previous Emergency Department experience
- Understanding appointment systems
- Experience in working a 24/7 shift system, including nights
- Information Governance/Data Security Training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Airedale NHS Foundation Trust
Address
Airedale Hospital
Skipton Road. Steeton
Keighley
BD20 6TD
United Kingdom
Employer's website
https://www.airedale-trust.nhs.uk (Opens in a new tab)
Employer details
Employer name
Airedale NHS Foundation Trust
Address
Airedale Hospital
Skipton Road. Steeton
Keighley
BD20 6TD
United Kingdom
Employer's website
https://www.airedale-trust.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Administration Manager
Tracey Mattock
01535292289
Details
Date posted
07 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year pro rata per annum
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
423-8192309
Job locations
Airedale Hospital
Skipton Road. Steeton
Keighley
BD20 6TD
United Kingdom
Supporting documents
Privacy notice
Airedale NHS Foundation Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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