IT Field Service Engineer

Field IT Support Engineer

We are looking for an experienced Field IT Support Engineer to provide technical support across a geographically dispersed group of sites.
You will be responsible for maintaining and supporting desktop systems, networks and workplace technology, diagnosing hardware and software issues, and providing high-quality technical support to users both remotely and on-site.
This is a customer-facing role requiring someone who is technically capable, proactive and comfortable working independently across multiple locations.

• Provide on-site and remote technical support across multiple locations.
• Install, configure and maintain desktops, laptops and other workplace technology.
• Diagnose and resolve hardware, software, application and network issues.
• Support Windows 10 and Windows 11 environments.
• Provide Microsoft 365 / Office 365 support and administration.
• Install and support business applications and software.
• Support printers, mobile devices, meeting-room technology and other workplace equipment.
• Troubleshoot LAN/WAN and general connectivity issues.
• Proactively monitor systems and networks and identify potential issues.
• Build and maintain technical documentation.
• Assist with equipment replacements, deployments and site roll-outs.
• Support new site implementations and site decommissioning where required.
• Manage incidents and service requests through to resolution within agreed SLAs.
• Escalate issues to third parties where appropriate and monitor them through to completion.
• Work closely with wider infrastructure, support and technical teams.
• Provide excellent customer service and build strong relationships with internal users.
• Travel to different sites at short notice where required.

• Strong experience supporting desktops and laptops in a technical support environment.
• Good knowledge of Windows 10 and Windows 11.
• Strong Microsoft 365 / Office 365 support experience.
• Experience with application support and software installation.
• Good understanding of LAN/WAN networking and connectivity troubleshooting.
• Knowledge of servers, networks and cloud-hosted solutions.
• Experience supporting iOS and Android mobile devices.
• Experience with MDT or similar desktop/laptop deployment and imaging technologies.
• Knowledge of firewalls, proxies and antivirus solutions.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to work independently, prioritise workloads and use initiative.
• A proactive, positive and solution-focused approach.
• Full UK/EU driving licence.

Experience with any of the following would be advantageous:

• ITIL V4 Foundation.
• Sophos.
• Mimecast.
• PDQ.
• Logitech meeting-room technology.
• PowerShell.
• ManageEngine ServiceDesk Plus.
• Enterprise application support.

This is a predominantly field-based position, so extensive travel between sites is required.
The successful candidate must:

• Be comfortable travelling to different locations at short notice.
• Hold a full UK/EU driving licence.
• Be flexible regarding working locations and schedules.
• Be comfortable with occasional early or late travel.
• Be willing to stay away from home overnight when required.