Repairs Technical Supervisor

Repairs Technical Supervisor
Barking and Dagenham
Repairs and Maintenance
Full time
Fixed Term Contract

An exciting opportunity has arisen for an experienced technical supervisor to work in a team with to manage the legal disrepair process from first report through to final invoicing. Conforming to the organisations policies, procedures, regulatory codes, appropriate legislation and key performance indicators. To oversee and monitor the performance of trade specific directly employed operatives and specialist sub-contractors including all applicable HR and H&S matters.

About the Role
You will work collaboratively with other team members to manage the legal disrepairs service from first report through to final invoicing. You will be responsible for overseeing and monitoring the performance of trades operatives and specialist sub-contractors.

Responsibilities include:

• Liaising with the works scheduling team and sub-contractors to ensure accuracy of job information, timely report submissions, suitable allocation of work, and invoicing.
• Carrying out pre and post inspections to ensure a good standard to work.
• Assisting the Service Delivery Manager (SDM) in managing the contractors to ensure excellent service delivery, continually looking for process improvements to improve efficiency, costs, and meet agreed targets.
• Supporting the SDM by providing data, reports and MI (e.g. for quality control and budgetary data).
• Stakeholder and people management: performance monitoring, attend monthly sub-contractor meetings, liaising with internal and external customers such as legal departments, client representatives, local authorities etc.
• Managing the day-to-day administration of the team.
• Attending client/stakeholder panels, consultations, and other meetings.
• Pro-actively engaging with and acting a point of contact for customers, ensuring all queries and complaints are resolved swiftly.

• Maths and English Qualification (GCSE grade 9 – 4 /A – C) or equivalent.
• Trade specific qualification(s) in plumbing, carpentry, electrics, or a repairs sector common trade.
• Prior experience in a Supervisory role (ideally within a responsive repairs/minor works environment).
• Good IT skills (Microsoft Excel, Word, PowerPoint, Outlook, Teams).
• Analytical skills - an ability to understand data.
• Strong communication and interpersonal skills (written and verbal).
• Ability to communicate effectively at all levels and to a range of stakeholders.
• Personal resilience: ability to work under pressure and to meet deadlines.
• Leadership & people management skills.
• Commercial acumen and an appreciation for business cost efficiency.
• A solutions-based approach, positive ‘can do’ attitude, and the ability to motivate others.
• Strong customer focus and ability to use initiative.
• High attention to detail and accuracy.
• Prior management of specialist sub-contractors would be preferred.
• Knowledge of accuserv system advantageous.
• The role will involve travel to sites within and around the London Borough of Barking and Dagenham contract, as such a full clean UK driving licence is required.

• Life Cover
• Pension scheme
• Private medical insurance
• Health & wellbeing support including an Employee Assistance Programme (EAP)
• CPD, training and development opportunities
• Family Friendly policies
• Annual Leave
• On-site café (at our office)
• Free on-site parking (office based).

• Location: Head office, Dagenham, London/Essex. This is an office-based role with hybrid working options available.
• Full-time - 6 Month FTC