County Business Manager - Gloucestershire

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South Western Ambulance Service NHS Foundation Trust County Business Manager - Gloucestershire

The closing date is 23 September 2026

Apply for this job

Job summary

This is a key role within the operations structure reporting directly to the Assistant Director of Operations and managing the 'Administration line' for the Gloucestershire County.

The County Business Manager provides leadership to administrative staff, provide direct support to senior operational staff and provide a primary point of contact for staff working in other Directorates. The County Business Manager will act as the link between administrative functions at a County level and Trust HQ.

Main duties of the job

• Provide line management, direction, welfare and support. This includes undertaking career conversations, supporting staff health and wellbeing and all aspects of line management
• Provide administrative expertise and guidance to the senior managers. This includes assisting in workload planning, helping to forecast forwards and assisting the Operations Officers in their day to day management role (particularly when they are acting as Lead Operations Officers in the County Hub/Office)
• Coordinate the completion of patient experience investigations and feedback as required. Provides the Head of Operations with incident reporting assurance reports. Oversee the administrative support provided to investigations and complaints.
• Lead on monitoring, reporting and where required, the chasing of outstanding career conversations. A key role will be in monitoring the booked appraisals to make sure that the County is 'on the front foot'. This post is also responsible for working closely with colleagues in HR to maintain an accurate database for reporting purposes.

NHS employees should ideally secure their manager's agreement for a secondment arrangement prior to applying.

About us

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.

In return we will equip you with the skills, resources and development you need to thrive in your role.

You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.

Benefits

• Competitive NHS salary
• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Generous Pension Scheme
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Cycle-to-work and other salary sacrifice schemes
• Staff networks
• Access to a wide range of discounts from various organisations across the UK

Details

Date posted

10 September 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year Per annum

Contract

Permanent

Working pattern

Full-time, Flexible working, Compressed hours

Reference number

202-8220235

Job locations

Staverton Ambulance Station

Commerce Road

Gloucester

GL2 9QJ

United Kingdom

Job description

Job responsibilities

For further information about this role please see the attached job description and person specification.

Right to work / Certificate of sponsorship

This role does not meet the criteria for Skilled Worker visa sponsorship under current Home Office regulations. You must have the existing right to work in the UK to be considered for this position.

For further information on visa sponsorship and eligibility, please refer to the UK Government guidance on Skilled Worker visas: www.gov.uk/skilled-worker-visa

Job description

Job responsibilities

For further information about this role please see the attached job description and person specification.

Right to work / Certificate of sponsorship

This role does not meet the criteria for Skilled Worker visa sponsorship under current Home Office regulations. You must have the existing right to work in the UK to be considered for this position.

For further information on visa sponsorship and eligibility, please refer to the UK Government guidance on Skilled Worker visas: www.gov.uk/skilled-worker-visa

Person Specification

Education and qualifications

Essential

• Educated to degree level, or has demonstrable administrative experience
• 5 GCSEs (Grade C or above) or equivalent including English

Previous experience (Paid/ Unpaid relevant to job)

Essential

• Experience of line managing staff
• Experience of gathering, analysing and reporting on a range of data and information

Desirable

• NHS experience
• Previous PA experience

Person Specification

Education and qualifications

Essential

• Educated to degree level, or has demonstrable administrative experience
• 5 GCSEs (Grade C or above) or equivalent including English

Previous experience (Paid/ Unpaid relevant to job)

Essential

• Experience of line managing staff
• Experience of gathering, analysing and reporting on a range of data and information

Desirable

• NHS experience
• Previous PA experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Staverton Ambulance Station

Commerce Road

Gloucester

GL2 9QJ

United Kingdom

Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

Employer details

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Staverton Ambulance Station

Commerce Road

Gloucester

GL2 9QJ

United Kingdom

Employer's website

https://www.swast.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operations Manager

Thomas Wing

[email protected]

07825826358

Details

Date posted

10 September 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year Per annum

Contract

Permanent

Working pattern

Full-time, Flexible working, Compressed hours

Reference number

202-8220235

Job locations

Staverton Ambulance Station

Commerce Road

Gloucester

GL2 9QJ

United Kingdom

Supporting documents

Privacy notice

South Western Ambulance Service NHS Foundation Trust's privacy notice (opens in a new tab)

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