Lead for Quality & Safety
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Cwm Taf Morgannwg University Health Board Lead for Quality & Safety
The closing date is 22 September 2026
Job summary
Play a pivotal role in shaping a culture of safety, learning and continuous improvement across the UHB, influencing how patient safety is delivered from Board to bedside.
You will lead the delivery and oversight of patient safety, quality assurance and clinical governance arrangements across the UHB, ensuring robust systems, processes and staff management support safe, effective and person-centred care.
You will be accountable for ensuring compliance with the Listening to People Guidance (NHS Wales, 2026) and associated Regulations, embedding a culture of openness, learning and improvement. This includes oversight of patient safety incident investigations, ensuring timely and proportionate responses, effective organisational learning and implementation of corrective actions.
As the UHB's lead for patient safety, you will provide expert advice on clinical governance, concerns management and the Incident Management Framework, including Serious Incidents and Never Events. Working closely with Care Groups, Executive colleagues and senior clinicians, you will ensure learning is embedded across services, lead the development of policies and strategies, ensure compliance with statutory requirements and national safety alerts, and deliver high-quality reports to the Board, Committees and external scrutiny bodies.
Main duties of the job
The post holder is accountable for ensuring patient safety incidents are thoroughly investigated, with outcomes acted upon appropriately, embedding organisational learning and corrective action in line with Listening to People (LTP) guidance.
The post holder will lead on providing expert clinical governance and patient safety advice to both clinical and non-clinical staff.
Working closely with Care Group leads, they will ensure learning is identified and shared, and will produce Learning from Event Reports where required.
The post holder will maintain a visible and authoritative presence, supporting service users and leading on the interpretation and implementation of national policy.Responsibilities include supporting the development, implementation and monitoring of incident management standards, ensuring compliance with Welsh Government safety alerts, and maintaining robust systems to meet statutory, regulatory and legal requirements across the patient safety agenda.
The post holder will also produce regular and ad hoc reports for Board, committees and scrutiny panels.
Key relationships span patients and families, the Assistant Director, Executive and Board members, corporate and clinical teams, Care Groups, external partners (including Coroner's services, other NHS bodies and Welsh Government).
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
o We listen, learn, and improve
o We treat everyone with respect
o We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Details
Date posted
08 September 2026
Pay scheme
Agenda for change
Band
Band 8b
Salary
£67,583 to £78,530 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
110-AC202-0926
Job locations
Cwm Taf Morgannwg UHB, will be expected to work across all sites
Navigation Park
Abercynon
CF45 4SN
United Kingdom
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
This post is advertised as Welsh Desirable. Whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above.Have a look at our Croeso Candidate booklet below for more information. If you have these Welsh language skills, please apply.
This post reports directly to the Assistant Director of Quality and Safety and provides leadership support across the Patient Safety Team, contributing to the delivery of organisational quality and safety priorities within CTM UHB.
The role applies specialist expertise to manage departmental staff and support the provision of safe, high-quality care. The post holder is accountable for ensuring robust systems and processes are in place to meet all statutory and regulatory requirements, including compliance with Listening to People guidance and NHS Wales arrangements for complaints, incidents, and redress. This includes oversight of patient safety incident investigations, ensuring findings are thoroughly reviewed, lessons are embedded, and corrective actions are implemented and sustained across the organisation.
The role provides expert advice on clinical governance and patient safety, leading the implementation of the Incident Management Framework and supporting the effective management of incidents, Serious Incidents, and Never Events. The post holder works collaboratively with Care Groups to promote a strong learning culture and may lead or contribute to the production of Learning from Event reports where required. Working in partnership with the Executive Team and senior leaders, the post holder contributes to the development and implementation of policies, strategies, and best practice in patient safety and concerns management.
The role also requires maintaining a visible and authoritative presence across the organisation, alongside the preparation of regular, high-quality reports for Board, committees, and scrutiny panels to support assurance and governance. Work with Care Groups to ensure compliance with all patient Safety solutions issued by Welsh Government and as well as historical patient safety alerts and notices.Ensuring systems are in place to ensure that all relevant statutory, mandatory and legal obligations relating to the patient safety agenda are met.Produce regular board, committee and scrutiny panel reports as well as ad hoc reports where required.
KEY RELATIONSHIPS
Patients and their families (occasionally).
Assistant Director Quality & Safety.
Executive and Independent Board Members.
Corporate Departments, including Information Management and Technology, Finance, Performance, Organisational Development, Clinical Governance and Quality & Safety.
Care Group Triumvirates and their teams.
Clinical Support Staff across the UHB.
Coroner and Coroners officers.
Other UHBs and NHS Trusts.
Welsh Government.
NHS Wales Joint Commissioning Committee (NHS Wales JCC).
NHS Wales Performance and Improvement.
* The term Concerns is used throughout to mean complaints, claims and litigation, and reported patient safety incidents, consistent with the Listening to People guidance.*
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
This post is advertised as Welsh Desirable. Whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above.Have a look at our Croeso Candidate booklet below for more information. If you have these Welsh language skills, please apply.
This post reports directly to the Assistant Director of Quality and Safety and provides leadership support across the Patient Safety Team, contributing to the delivery of organisational quality and safety priorities within CTM UHB.
The role applies specialist expertise to manage departmental staff and support the provision of safe, high-quality care. The post holder is accountable for ensuring robust systems and processes are in place to meet all statutory and regulatory requirements, including compliance with Listening to People guidance and NHS Wales arrangements for complaints, incidents, and redress. This includes oversight of patient safety incident investigations, ensuring findings are thoroughly reviewed, lessons are embedded, and corrective actions are implemented and sustained across the organisation.
The role provides expert advice on clinical governance and patient safety, leading the implementation of the Incident Management Framework and supporting the effective management of incidents, Serious Incidents, and Never Events. The post holder works collaboratively with Care Groups to promote a strong learning culture and may lead or contribute to the production of Learning from Event reports where required. Working in partnership with the Executive Team and senior leaders, the post holder contributes to the development and implementation of policies, strategies, and best practice in patient safety and concerns management.
The role also requires maintaining a visible and authoritative presence across the organisation, alongside the preparation of regular, high-quality reports for Board, committees, and scrutiny panels to support assurance and governance. Work with Care Groups to ensure compliance with all patient Safety solutions issued by Welsh Government and as well as historical patient safety alerts and notices.Ensuring systems are in place to ensure that all relevant statutory, mandatory and legal obligations relating to the patient safety agenda are met.Produce regular board, committee and scrutiny panel reports as well as ad hoc reports where required.
KEY RELATIONSHIPS
Patients and their families (occasionally).
Assistant Director Quality & Safety.
Executive and Independent Board Members.
Corporate Departments, including Information Management and Technology, Finance, Performance, Organisational Development, Clinical Governance and Quality & Safety.
Care Group Triumvirates and their teams.
Clinical Support Staff across the UHB.
Coroner and Coroners officers.
Other UHBs and NHS Trusts.
Welsh Government.
NHS Wales Joint Commissioning Committee (NHS Wales JCC).
NHS Wales Performance and Improvement.
* The term Concerns is used throughout to mean complaints, claims and litigation, and reported patient safety incidents, consistent with the Listening to People guidance.*
Person Specification
Circumstances
Essential
- Able to travel to any site within the organisation in a timely manner to work and/or attend meetings
- Ability to work flexibly and if necessary, outside normal office hours
Skills
Desirable
- Welsh Language Speaking & Listening Skills (Level 3 and above/B2)
Qualifications/Knowledge
Essential
- Educated to Master's Degree level or equivalent skills, knowledge and experience
- In-depth professional knowledge and expertise in the application of processes which support and enhance patient safety
- Undertaken appropriate training in investigation methodology e.g. Root Cause Analysis
- Knowledge and experience of the administration and use of the Datix system
- Clear understanding of the concept of evidence-based practice and clinical effectiveness
- Expert knowledge of all aspects of managing patient safety incidents in line with Listening to People guidelines
Desirable
- Training in Root Cause Analysis
- Knowledge of the NHS Redress measures.
- Current Registered Healthcare professional
Experience
Essential
- Experience within a similar environment
- Experience of undertaking patient safety investigations
- Have significant experience of working within the NHS, and be able to demonstrate experience of challenging practice, to ensure effective solutions and improvement
Desirable
- Experience of dealing with highly complex patient safety-related issues in a large organisation
- Experience of training staff
- Experience of Project management
- Experience of Partnership working
Circumstances
Essential
- Able to travel to any site within the organisation in a timely manner to work and/or attend meetings
- Ability to work flexibly and if necessary, outside normal office hours
Skills
Desirable
- Welsh Language Speaking & Listening Skills (Level 3 and above/B2)
Qualifications/Knowledge
Essential
- Educated to Master's Degree level or equivalent skills, knowledge and experience
- In-depth professional knowledge and expertise in the application of processes which support and enhance patient safety
- Undertaken appropriate training in investigation methodology e.g. Root Cause Analysis
- Knowledge and experience of the administration and use of the Datix system
- Clear understanding of the concept of evidence-based practice and clinical effectiveness
- Expert knowledge of all aspects of managing patient safety incidents in line with Listening to People guidelines
Desirable
- Training in Root Cause Analysis
- Knowledge of the NHS Redress measures.
- Current Registered Healthcare professional
Experience
Essential
- Experience within a similar environment
- Experience of undertaking patient safety investigations
- Have significant experience of working within the NHS, and be able to demonstrate experience of challenging practice, to ensure effective solutions and improvement
Desirable
- Experience of dealing with highly complex patient safety-related issues in a large organisation
- Experience of training staff
- Experience of Project management
- Experience of Partnership working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cwm Taf Morgannwg University Health Board
Address
Cwm Taf Morgannwg UHB, will be expected to work across all sites
Navigation Park
Abercynon
CF45 4SN
United Kingdom
Employer's website
https://joinctm.wales/ (Opens in a new tab)
Employer details
Employer name
Cwm Taf Morgannwg University Health Board
Address
Cwm Taf Morgannwg UHB, will be expected to work across all sites
Navigation Park
Abercynon
CF45 4SN
United Kingdom
Employer's website
https://joinctm.wales/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Assistant Director of Quality & Safety
Nigel Downes
01443443443
Details
Date posted
08 September 2026
Pay scheme
Agenda for change
Band
Band 8b
Salary
£67,583 to £78,530 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
110-AC202-0926
Job locations
Cwm Taf Morgannwg UHB, will be expected to work across all sites
Navigation Park
Abercynon
CF45 4SN
United Kingdom
Supporting documents
Privacy notice
Cwm Taf Morgannwg University Health Board's privacy notice (opens in a new tab)
Support links
© Crown copyright
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